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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

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I went to Metro Bank today, had to cycle because of the demonstrations/ riots between my house and the bank. Got attacked there - hit in the head - when I told a middle aged man, English, that he shouldn't **** on the statue of Charles I. Carried on, sat down in the bank.

 

According to what I could see the Credit Check was optional if you had proofs of residence. I had three. Plus my driving license and my passport. The woman was a bit slimy, more concerned with make up than banking, but I didn't really care.

 

The process took forever, over an hour and a half. It was unbearably hot. I'd dressed for winter and cycled. So, it was tough to cope. I stripped down to my shirt and spent as much time outside as possible. When I'd come back she'd still be pecking at her computer like a parrot. I wouldn't have minded going away and coming back you know, why the dishonesty.

 

She keeps on asking me personal questions. I don't see why I have to answer them. I'd been there over half an hour, forty minutes by now and she has taken all my photocopies of bank accounts and passport and things. They have all my data.

 

But she wants to know my marital status and my employment status and this and that, I'm polite mind, but it's stupid. It's embarrassing having to answer these things to a human being, I don't like being labeled by these stupid categories which don't apply to me. I would rather have just ticked boxes.

 

I only want the account to use abroad because HBoS can be trusted to keep my savings separate from my current account when I'm in risky areas for data fraud this worries me. But they pry about my reasons uncomfortably.

 

I look at the basic leaflet they have out. It says "no stupid bank rules". I ask about the cash cards. My mum's quaker and feminist principles make her angry about being a miss, or mrs or ms. She changed banks to avoid all that. The teller more or less told me - yes - it's on the card - your name must be as we say (on the old Midlands cards you could make up any name!). I said - that seems stupid. She said, more or less - no - you're stupid. Nice. I was just asking! But, I digress...

 

After an hour and twenty minutes or so she starts going on about credit cards. I've told her I don't want that stuff or overdrafts. I avoid credit cards. I prefer to spend what I have. My parents have a card which I use if I need to buy things for them (my mum's been unwell) but that's it. But the teller witters away on the credit card thing "do you have a credit card". No, no I don't. None of her business.

 

I noticed they had dog bowls of water. Maybe I could drink some of that. Water for dogs, huh? At least in Bank of Scotland they give you a coffee and water when they tout their products.

 

Eventually she says "computer says no". I say why, she says the credit reference, I say what? I've got good credit, she says, no, it's the SAW REPORT, you can't have an account because of money laundering. I say what? She says that there is a credit card in my name in my address but the birthday is off 6 days. So. This is worrying. Different issues need to be discussed no. 1)what do I do about that 2) what do I do about this account? Is it held for me, or do I deal with it and start it again 3) what do I do about my personal data?

 

She's sort of indicating that there wasn't much to say. I'm sitting, quietly, trying to think of the right questions, when the bouncer who has been moving closer and glancing at this woman for some reason comes and stands a foot in front of me and says "is there is problem?" you know how, like a rent-a-cop. I look at her and just like shake my head a bit confused and she looks back with same "I'm a bit of a tart clenching my pelvic floor muscle" look that she has been doing the whole time. Then he's saying "the lady's asked you to leave".

 

Christ! What is this? A strip club? Some sort of booze den? I don't know. Please remember - I'd been assaulted and I'm a little concussed. I've been treated - literally - worse than a dog and this man is standing over me with his arms folded as I am sitting in the chair.

 

I just look over my shoulder and shout "I need to see the manager". And then I scream at this bouncer. I'm just not taking it. I can deal with abuse and violence on the street. I can deal with a lot of things, but I just can't cope with being intimidated in a bank.

 

So, I screamed at them. Then I told the manager. He didn't seem inclined to make the bouncer apologise. They'd probably called the police for 'breach of the peace'. Luckily the riots were tying them up. But why, why do they behave like that, it's not fair.

 

Anyway. They didn't tell me any of the rules. They did the credit reference check without consent. They have all my personal data, they have my passport photographed, my driving license, my bank accounts, everything. I mean - I handed it to them, but I signed nothing.

 

What duties do they have to protect this data? What are they talking about, money laundering? I don't get it, they had all my proofs of ID, they had my other bank account details. How could this be money laundering? It makes no sense?

 

Why would they refuse my account? Why wouldn't they say first, in their leaflets that this was the case?

 

It seems they're a useless bunch. It was the worst experience I've ever had in a bank.

 

 

=======

-for the search engines -

Metro Bank is bad. Metro Bank is very bad. Metro Bank is crap

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ah, well HBos is my primary bank. I just want to give them a chance, you know, to do something different. I spend quite a bit of time in the third world and wanted a card which was charge free abroad and not linked to my savings.

 

I complained online and was phoned by the manager. He said that the girl thought that it was very 'suspicious' that I should walk out in the middle of a 'business meeting'. I don't know why people use stuck up marketing speak, but, I had been sitting there like a lemon for 10-15 minutes while she occasionally tapped at the key board, I'd told her I was uncomfortably hot. So, I don't see what's suspicious.

 

The manager also said that they thought my bicycle pump was a hammer. It's a mini travel pump, it says bicycle pump, it's about 14cm in length and I left it on the table while I was on the phone outside.

 

So, either it is nonsense or they are incredibly dense. It was so strange, the way for the whole of the last ten minutes she was looking up at this bouncer and smirking, glancing at him over my shoulder. And only then did the no result come through. Which was also nonsense. Then she didn't explain herself or what it meant, then he is there to throw me out.

 

I thought it was obviously some sort of [problem]. Certainly the whole "it'll just be 15 minutes" "just another few minutes" things was [problem] like.

 

The manager has said to me that he has shredded my personal details, which is somewhat reassuring and that FSA rules mean I would be on file there. But, I thought it was possible she hadn't even put my details in the computer - after all - who are these people? If anything happens I'll know who it is.

 

The manager says that there is no such thing as a 'saw report' which is what the teller said. She said I'd failed my credit report. That's nonsense I've got 10,000's in savings and I'm a homeowner with a history of responsible debt payment without default. So, I said it was nonsense and she said "It's a Saw report. For money laundering". She denies it.

 

The manager said the it didn't exist, but that it was just my word against hers. Which is equally insulting. I realise he can't action anything, but what is my reason for making it up? It seems he was placating me without going into apologising or making changes.

 

As far as I'm aware Metro Bank gives performance related pay on Customer Service, maybe that has something to do with it. I don't know.

 

I really don't get it. The founder of Metro Bank - Vernon Hill II - said he founded this because going to a bank in the UK was like getting your teeth drilled. But I have never been treated like this in a bank. I don't mind the refusal - it's the dishonesty I don't like. I always though, well, maybe they are just marketing shysters. But I didn't expect the slimy dishonesty.

 

1) it doesn't take 15 minutes

2) they won't treat you well while you wait or tell you that you can go away and come back or get you a tea and newspaper

3) they won't listen - I didn't want the master card - I didn't give permission for the credit check

4) they will patronise you

5) they will not make you aware before the wait that even someone with excellent credit might be refused

6) when that occurs they will just kick you out

 

I think MetroBank is setting up to be 'poverty-bank' - when I look in the windows of the one in Fulham it seems the only people who want an account there are desperate. Remember - 0% interest. Why bank there? Only if you need to deposit lots of petty change and don't have access to the internet and have to deposit cash at odd times of day.

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