Jump to content


  • Tweets

  • Posts

    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
    • The streaming giant also said it added 9.3 million subscribers in the first three months of the year.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Shield Heating COver - BEWARE!!!


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4881 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Please anyone reading this – DO NOT USE Southern Power’s Shield cover!!!

 

We thought we were being sensible, as parents to 4 children it seemed sensible to take out central heating cover in case the worst ever happened and as Gas and Electric customers with Southern Power it seemed to make sense to use their SHEILD cover – how naive can you be?

On the 28th November 2010 we woke up to no hot water and no heating and minus 4 temperatures outside – a bit of an issue, but i figured as i had shield cover we would be ok – I called and after 25 minutes of Jack Johnson i finally got through to the call centre who explained that as i had a 3 month old baby in the house i would get an emergency call out and the engineer would be with us soon – 12 hours later (yes 12 hours – would hate not to be an emergency!) the engineer came, fixed the heating and hot water issue but, informed us that the pressure release valve was broken and would need replacing ASAP, we agreed to a return visit on the 30th and off he went.

The 30th came – i took a day off work, i waited and waited and waited and guess what – NO ENGINEER - after another 30 minutes of the same Jack Johnson music we were informed that the engineer was actually booked for the 7th – not happy, but managed to agree an after 5pm appointment to negate the need for another day off work (just leave an hour or so early this time)

Then came the 7th December – oh dear, oh dear, oh dear –

7pm – engineer arrives

7.20pm – engineer informs us the part he has been given to fit is broken and he (begrudgingly) has to use his own stock

7.40pm – Engineer informs us he has finished

Now at this point we should be happy campers, but we made the mistake of checking the water pressure and temperature and (drum roll please) there wasn’t any – water that is, no water (let alone hot) out of the hot water tap (where we had had hot water up until this point)

Engineer actually asked us if the taps worked – what did he think they are ornamental?

Anyway to cut a rather long and tedious hour short – after much time spent watching the pressure and feeling the water temperature, (virtually nothing and lukewarm) the engineer decided to call his office for assistance.

This is how that conversation went from our end –

Engineer – “ i was only supposed to be fitting the part”

Engineer – “to tell you the truth i am tired, stressed, getting irritable and just about ready to jack it all in I am so fed up”

We then go on to hear about his personal life and how the job is getting him down.... 5 minutes later....

Ok – not the most reassuring conversation to have to listen to but just incase we did not hear the phone conversation he decides to repeat it to our faces while he was put on hold.

Anyway again to cut a long story short (and trust me it was long!!)

The engineer has left us with very little water pressure on our hot taps, tepid water at best and one of his parting comments (bearing in mind the only engineers who have touched our boiler are shield engineers) “oh yeah and i found lots of parts missing”

This boiler is in our Daughters bedroom, it is a GAS combi boiler, it is supposedly serviced annually by Shield engineers and now we are being told it is missing parts – the engineer is not the only one stressed!

We now have to wait yet again for a call from Shield to arrange yet another call out (let’s hope this engineer is not stressed and his parts are all in working order!)

And to top it all, this is not the first time they have let us down – like i said at the start – Naive – (should that read stupid?) we have been shield customers for over 3 years and have now learnt our lesson - off to British Gas as soon as we have a working boiler (so sorry British Gas you might be in for wait for my business!!)

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...