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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vasu v Royal Bank of Scotland


T Vasu
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hi i am not quite sure what you mean. Have you sent them a letter requesting your statements? If so you need to give the dates you want the statements from and to. these links will help

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-data-protection-act-subject.html

 

http://www.consumeractiongroup.co.uk/forum/faq.php

 

 

if the info has helped please click my scales in the top right hand corner.

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Sorry if I did not make it clear to you. I was advised to send a Data Protection letter with £10 to RBS but RBof Scotland has not responded to this request. But instead of dealing with my request they are asking me to send them my bank statements which they sholud have anyway. Is this their delaying tactics I am not sure.

Should I ask them to deal with my request or is there anything else I should do.

 

T Vasu

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hi they are just stalling you all you have to do is send the DPA request to them with payment and your account details. they have to provide you with the details you asked for.

DPA letter template

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-data-protection-act-subject.html

 

non compliance to DPA

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6971-data-protection-act-non.html

 

non compliance letter

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

 

you could always go into your branch and hand them a copy of the DPA along with payment if they havent already cashed the cheque, but inform them that the 40 days started from your first correspondance. This will spped them up.

any probs PM me.

 

if the information helped please click my scales in the top right hand corner.

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Guys

Thanks to all of you for your input. It is great to know that so many of you are fighting these greedy buggers. No amount is small so fight on.

Remember Paul Mccartney sent a solicitors letter to his ex for 3 bottles of washing up liquid. I bet the letter cost more. Good luck to all my friends out there.

Vasu

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Hi

Can anyone please advise. I sent a DPL letter with £10 to RBS. Instead of replying my letter they have sent me copies of bank statements which I already have. What should I do now.

 

Thanks

Vasu

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Hi

Can anyone please advise. I sent a DPL letter with £10 to RBS. Instead of replying my letter they have sent me copies of bank statements which I already have. What should I do now.

 

Thanks

Vasu

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Is that not what you asked for? Check the wording of your DPL(?) letter. If that's what you asked for (copies of statements or list of charges?). that's what you got!!

 

Now you get the highlighter out over this weekend and highlight any unlawful charges (unpaid DD/Cheques, card misuse, referral, unathorised OD etc), the only thing you can't claim for is a charge for a service (ie Royalties etc). Then type the details, as they are written, into one of the spreadsheets in the templates library and move on to stage 2!!

 

Good Luck

 

BC:p

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Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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Go back to them and ask them if they understood your letter ~ if not to pass your letter on to the Data Protection Manager ~ and remind them they have a maximum of 40 days from receipt of your letter to oblige ~ failing which you will report them to the IOC commissioner ~ make sure that your letter conatined your account number - sort Code and address of your local branch.

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  • 3 weeks later...
Is that not what you asked for? Check the wording of your DPL(?) letter. If that's what you asked for (copies of statements or list of charges?). that's what you got!!

 

Now you get the highlighter out over this weekend and highlight any unlawful charges (unpaid DD/Cheques, card misuse, referral, unathorised OD etc), the only thing you can't claim for is a charge for a service (ie Royalties etc). Then type the details, as they are written, into one of the spreadsheets in the templates library and move on to stage 2!!

 

Good Luck

 

BC:p

Hi

BigCol

Thank you very much. Actually I sent one of the standard DPA letter found in the Consumer Action Group liabrary.The letter states that RBS give me info about evidence of any manual intervention in my banking business.

 

Two days ago I received a formcalled Access Request Application Form.

 

Should I fill this form or as you have suggested send details of charges and ask them to refund. Bigcol I am eagerly waitng for a refund so that I can contribute

some funds to Consumer Actio Group.

 

By the way I am going to master some of this webside material and start helping other unfortunate guys. Thanks to you:)

Vasu

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Go back to them and ask them if they understood your letter ~ if not to pass your letter on to the Data Protection Manager ~ and remind them they have a maximum of 40 days from receipt of your letter to oblige ~ failing which you will report them to the IOC commissioner ~ make sure that your letter conatined your account number - sort Code and address of your local branch.

 

Hi Kidson

Thanks for your help. Maybe I amy have to remind them of the forty days rule.

 

Thank

Vasu:)

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