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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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KeanesGuitarist v RBoS


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Finally got round to calculating my bank charges (After a short spell of confusion - Thanks to Karnevil & Caro for their help)

 

Prelim letter asking for MY £866.00 back has been drafted & printed along with the Summary of charges.

 

...here we go...

Keanesguitarist v The Royal Bank Of Scotland

14th July 2006 - Data Protection Act Request sent

11th August 2006 - Historic Statement Fee Taken from Account - £5

29th August 2006 - 150 Pages of statements received (Apparently was available at the branch for me to collect long before then)

11th September 2006 - Preliminary request for £866.00 sent.

28th September 2006 - Fob off letter received.

 

Sadly I'm not really Keanes Guitarist... I could be if they actually had one!? :rolleyes:

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They don't have a guitarist - I think that's the point ;-)

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Got it in 1 Adam. Not too crazy about the new album, think it's a grower.

 

CillitBanger interesting choice of name. Gotta love that Barry Scott

Keanesguitarist v The Royal Bank Of Scotland

14th July 2006 - Data Protection Act Request sent

11th August 2006 - Historic Statement Fee Taken from Account - £5

29th August 2006 - 150 Pages of statements received (Apparently was available at the branch for me to collect long before then)

11th September 2006 - Preliminary request for £866.00 sent.

28th September 2006 - Fob off letter received.

 

Sadly I'm not really Keanes Guitarist... I could be if they actually had one!? :rolleyes:

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My bank will take any money they can get now...

 

Before I received my bank statements I had a charge on my account of £5 which showed up as being a 'Historic Statement Fee' - I thought it was good of the bank only to take £5 for all those pages.

Now, they've cashed the cheque which I sent with my Data Protection Request which was for £10 (The maximum fee)... They must be really hard up with all these people reclaiming bank charges lol

 

Should I just write to them asking for it back? ... and charge them intrest lol

Keanesguitarist v The Royal Bank Of Scotland

14th July 2006 - Data Protection Act Request sent

11th August 2006 - Historic Statement Fee Taken from Account - £5

29th August 2006 - 150 Pages of statements received (Apparently was available at the branch for me to collect long before then)

11th September 2006 - Preliminary request for £866.00 sent.

28th September 2006 - Fob off letter received.

 

Sadly I'm not really Keanes Guitarist... I could be if they actually had one!? :rolleyes:

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  • 3 weeks later...

Received my fob-off letter today. The usually drivel & one part that I found particullary intresting

We have considered and responded to the Office of Fair Trading's statement of 5 April 2006. We do not accept the Office of Fair Trading's findings in relation to credit card fees. We are concerned that the Office of Fair Trading has publicly called into question the setting of charges applied to other products, including current accounts. The Office of Fair Trading has restricted its investigation to credit cards and made no attempt to consult with RBS or the industry in relation to other, entirely different products.

 

Consequentley, against that background, we must differ with the views expressed in your letter and will not be refunding any of the charges applied to your bank account.

 

It was from Tommy McLean in Customer Relations

 

Don't worry, I shall press on

Keanesguitarist v The Royal Bank Of Scotland

14th July 2006 - Data Protection Act Request sent

11th August 2006 - Historic Statement Fee Taken from Account - £5

29th August 2006 - 150 Pages of statements received (Apparently was available at the branch for me to collect long before then)

11th September 2006 - Preliminary request for £866.00 sent.

28th September 2006 - Fob off letter received.

 

Sadly I'm not really Keanes Guitarist... I could be if they actually had one!? :rolleyes:

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