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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Government consumer protection agencies to be abolished!!!! What the ,,,,,


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Just what is this Country coming to ?

 

The innocent need more help - not less.

 

If people can afford top notch legal representation - then so be it.

 

But the poor among us also deserve representation,,,, be that from Government bodies direct, or the finance to do so. Unfortunately the poorest among us are ripped off more & more because they can't get the help or backing to go up against the big boys.

 

And as for the plan to put everything under the umbrella of Citizen Advice is beyond a joke. It is totally unacceptable.

 

My only run in with them left me more confused than when I walked in. They took on my case against the Council / Housing Benefits etc, then dropped it like a hot potato.

They said that I wasn't helping myself by not supplying documents / evidence etc.

 

This was despite my faxing, emailing, posting and hand delivering reams & reams of papers to their office. They insisted that I hadn't given them anything ! Of course, I have fax and emails logs etc. As it is, I got the problem sorted without them - not a difficult case.

If I had to rely on those people, i'd give up.

 

What can we do to at least keep the agencies that we have ?

 

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  • 2 months later...

Yes the experience I had from Citizens Advice was unsatisfactory too! I am sure though that European Union wont allow this situation to exist for long! Perhaps "which" will be able to come up with something and anyway Caggers I'm sure could be empowered somehow!! Exciting times these, its only a matter of time before organisations like the banks are brought to heel!! I personally think there are opportunities here for us all to bring in something much more efficient and effective for the general good of the public.

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  • 5 months later...

I asked the citezens advice for help when I was wrongfully accused of damage to the central reservation on a motorway.

All they sent me was a sheet of A4 paper with a paragraph about slander....

I successfully sorted out the problem out myself anyway, but come on....

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I asked the citezens advice for help when I was wrongfully accused of damage to the central reservation on a motorway.

All they sent me was a sheet of A4 paper with a paragraph about slander....

I successfully sorted out the problem out myself anyway, but come on....

I dont understand this, if you were wrongly acused why wasnt it liable?

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