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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Bank Charges Affecting Benefits?


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*whispers so no goverment bods hear this*

Does anyone know if reclaiming bank charges can have an affect on your benefits? Im sure it wouldnt affect working/child tax credits, as this is money earned by you already, which was unlawfully taken. However I remember claiming HB and CTB a few years back, and you are required to provide bank statements, and declare all income, wherever the source. Income support/JSA is another one... Could this be a problem? Has anyone had any problems when claiming these beneifts, and the bank charge refund showing up on their statements??

Im very curious to know....

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Very glad you are asking this question since I'm on H/B. Gonna have to do some reading because i intend to save the money i win in a high interest saving account for a short period and need to know what the savings freshold is before it affects your benefit. I'm not sure but i could argue that this is not income as such because the charges in most cases were taken from my benefit therefor it isn't an extra income i'm only getting back whats been taken from me. In a way, its almost like saying we can't give u benefit because you have taken out a loan even though you will have to pay this money!

 

Will try to find a site that gives simple answers to these questions unless someone else answers.

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I know - it seems simple to me, its money you have already had, and have claimed it back, just like getting a refund from a shop ! But I remember avidly what these people were like! Not the brightest buttons in the box... having to tell people how to do there job is just unbelieveable!

 

I think the savings thing was around £8000 max, but i seem to remember reading something to say it was £3000 when it started to affect the claim. However if your claim was more than this, I would argue that this money is a refund, its not savings. You could possibly get it in an account for your child, or seperate it between family memebers etc! I would get my mum to hold it in an account for me, if i was in that situation!

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Income from such claims should not be taken into account as income or savings, since it is money that you have lost that you are legally due. Of course, you would need to speak to someone who knows about this to confirm this.

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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Thanks. having though some more, i thinks I'd have a prob if i decided to save it because at that point, i would start earning interest on the account and therefore it could be seen as income from that point onwards.

 

I can just see the battle ahead as I've found them to be the most incompetent people ever. I'm still fighting an overpayment from 2003 which they have been deducting from my H/B and as it turns out, they may have actually underpaid me. Thanks to this site I've now learnt to questions all sorts of financial authorities.

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  • 7 months later...

Child Tax credits/Child Benefit are not means tested - therefore any refund made would not affect these benefits.

 

Housing Benefit and Council Tax benefits ARE means tested.

The threshold for impact is any amount is £6000.

Any savings (or accumulation of savings amounts) exceeding this threshold - means a pro-rata reduction in how the benefit amounts are calculated.

£1 must be added to your available weekly income for each additional £250 or part thereof in excess of £6000.

If you have over £16000 in savings, unless in certain exceptional circumstances, you will not be entitled to any assistance.

 

Hope this helps.

Perseus

If my advice has helped, please click on my scales. Thank you!

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Abbey Personal - Final LBA 28/5/7 - then Court

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Capital One - Final LBA 28/5/7 - then Court

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GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

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Bank refunds are NOT income. It is money that you have already declared (i.e. received £100 benefit, bank took £35 or earned £100 income after tax and bank took £35).

 

Any interest you receive back IS counted as income so needs to be declared (i.e. £100 charges + £20 interest. Income is £20).

 

Any compensation you receive as a result of a claim is also NOT income (i.e. you might receive £500 because they defaulted you by mistake). If you claim any benefit just let them know it is this and not income. They cannot do anything because the Inland Revenue have a special code for compensation payments so it is not counted as income.

 

Remember, it is the Inland Revenue who decide what is income and what is not, not any benefit payers. They have to accept the government rules as applied through the IR. If the IR don't call it income, nobody else can.

 

I had the same problem with council tax a few years ago and they asked where i got a large sum of money from (endowment compensation). I showed them the letter from the endowment company which stated they have told the Inland Revenue about this payment and i don't need to declare it as income. Then they asked what i did with it. I told them its not your place to ask. Bank charges fall into the same category.

 

Hope this helps.

  • Haha 1
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Thanks for that tifo - didn't know that.

Makes my OH's case very interesting, as potential for a £7k claim, we were panicing about the £6k threshold for savings.

 

Thank you!

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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Savings, of course, is also income which you have declared but have not spent. In a way, the benefit people could twist this around and say refunds are savings. They'll try anything to get themselves to pay you less.

 

I don't know how the bank refund affects savings so please check up or maybe someone may come along and offer something. I personally haven't come across this problem as my claims are under £1k each.

 

I suppose if you receive the money then move it somewhere else then you haven't saved it. Maybe you have creditors or family you have to pay back etc.

 

But what i stated in my last post is also true.

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Thanks for that Pkea

 

Looks like at lot of people will be making donations to charities/family members on receipt of large settlements then :rolleyes:

 

P

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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  • 5 months later...

Hi I am on Income support and have recently been affect by bank charges of £28 for me going over my limit of like £2.00 , these charges are coming of my benefit , I also have an overdraft would that affect me in getting my charges back.

 

Please help dont know where to start :confused:

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It kinda depends on the bank. Which bank are you with?

 

If its just one charge then call the bank customer services and tell them that you are on benefits and that you would like the charge refunded. If they refuse (which they usually will) say that you want to make an official complaint. They will usually then agree to refund the charge rather than log a complaint.

 

Let us know how you get on -

A £35 pound bank charge is not a charge for a service. Its theft.

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  • 10 months later...

i am on

carers allwance, income support and DLA. on my bank statemens it has my NI with dwp at the end.

 

and back in round oct 06, by bank hsbc took most of it.

 

was the bank Legally allowed to do that?

 

after this happend my bank give me a overdraft of £500, now that has gone up to 1K

 

after reading about all the posts about benfits beeing taken can the banks take your benfit money or not.

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i am on

 

carers allwance, income support and DLA. on my bank statemens it has my NI with dwp at the end.

 

and back in round oct 06, by bank hsbc took most of it.

 

was the bank Legally allowed to do that?Yes, unfortunately they can.

 

after this happend my bank give me a overdraft of £500, now that has gone up to 1K

 

after reading about all the posts about benfits beeing taken can the banks take your benfit money or not.

Yes they can and Steven064 has a thread on that topic

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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