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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Me v BOS


Glasgowkiss
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So far...

 

DPA letter sent

 

Recieved letter saying £10 for statements, said ok.

They gave me statements for nothing as a gesture of goodwill.

 

Added up charges wrote to them asking for them. £1200.

 

Stated that as a good will gesture they would give me £110 and forget about it..but future charges would stand & they could close my account.

 

Sent the letter to say I was going to court in 14 days.

 

Filled in Form 1 for sheriff court, one for £1000 the other for £400. as this is under the £750 + interest..

 

The next day got a letter from BOS to say that they would give me £330 and the same conditions would apply as above..

 

Next day got a letter from Sheriff court saying that

 

1. That court is the wrong one for me...irrelevant

2. That I did not state why I thought the charges were unfair.

3. Why was I not asking for the £1400 through a summary cause as this was under the £1500.

 

What should I do next? anyone know?

 

Onwards and upwards

GK

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Hi Gk

1.. Did you add "the defender has a branch in my area therefore juristiction comes under this court"

2.. What did you put in your statement of claim?

3.. You need to go back to the court and see if they can advise.

You should only issue 1 claim at a time, wait till first one is settled before doing the 2nd. Maybe they will let you amend things, but i am really not sure.

If you're going for 1400 then you should have issued summ cause, or split claim into 2 lots of £750.

Go to the court on Monday, before they serve any summons and see what they say.

good luck

mairi

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Hi mairi,

 

Thanks very much for your advise. The court has sent back the claim for me to adjust, so I can use your points, cheers...

 

The branch in the area is brilliant..cheers..

 

and only claiming one at a time is great also....

 

The claim was abit open to abuse as I just put down I felt it was unfair and listed the charges! I will clear up and resubmit...Any good terminology would be appreciated!

 

Thanks again..

 

PS how did you get on with your claims...?

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Hi Gkiss,

Use this link, Scotia has a post here; (link not working its in the guidance notes under scottish procedure,and near the top of the scottish forum.)

this is a copy of small claim wording, just change the dates and detail. This is what i used almost word for word.

 

Won 2 small claims, one for me one for my OH, and i've just had my dates in for my next claim. This time Summ cause,woooooow.

Have you decided to go for small claim or summ cause?

small calim up to £750 or Summ cause £750-£1500.

they're is a slightly diff procedure for summ cause,but more or less the same.you could use Scotias post for both.

Anymore questions then just ask

mairi

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i am sure i have read somewhere on this site that if you attempt to put in two claims at once then the court will add the two ammounts together which is probably why they are saying... a) you should ask for summary cause and b) its the wrong court

bos~ Data Protection Act sent

~ statements received

~ owed £1766.82

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

bos Data Protection Act sent

~ statements received

~ owed £1217.86

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

court date issued of the 17th november

27th oct full offer totalling everything including 8% interest court costs and £10 dpa sar..... one down next to go.

 

rbs~ Data Protection Act sent off 21/09/2006:mad:

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