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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Intelligent (Yeah rite...) Finance


Marmalade
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Hi all,

 

I'm a newbie that found this site via Martin Lewis' site.

 

Thought i'd phone I.F. cos i was charged £25 for being ONE day late with my credit card payment in January.

 

The bloke i spoke to offered me 50% without batting an eyelid, but if i didn't accept it, the full £25 would stand. I said i wanted full refund cos its not legally enforceable, and asked if he could send me a breakdown of what exactly the £25 was made up of, seeing as its all automated anyway.

 

He said he'd put it in the post, so i'm waiting to see what fairy story they come up with...

 

Barclays owe me about £200 on my personal account and my boss has paid £5200 to Natwest in bounced cheque/DD fees since Jluy 2004...

 

I'm telling all my friends about these unfair fees, but half of them don't believe me that Joe Public can actually get this money back...

 

Keep the Faith, Comrades

(Actually, don't keep it, SPREAD IT!!!)

You don't get diamonds as big as bricks...

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I said i wanted full refund cos its not legally enforceable, and asked if he could send me a breakdown of what exactly the £25 was made up of, seeing as its all automated anyway.

 

He said he'd put it in the post, so i'm waiting to see what fairy story they come up with...

 

I'll be fascinated as will others to see, if anything, what they send back to you!

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Stil nothing from I.F...

 

Phoned them this morning and was told to give it another week cos the request is sent to a particular department, and they could take a week to send the info out...

 

It's only £25 i'm querying, but how they handle this small amount will help me understand how obstructive other banks might be when i try to get refunds from them...

 

Next thing is to work out how my scanner works so i can get their reply on this site...

You don't get diamonds as big as bricks...

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They almost certainly will not give you a breakdown - they didn't give the Treasury Select Committee a breakdown when asked, so I think the chap was just answering in the way you wanted to get you off the phone.

 

Pathetic really.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

You don't get diamonds as big as bricks...

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Thanks

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