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    • You left the PCN number showing, but no worries, I've redacted it. Euro Car parks are very well known to us.  I've just skimmed through the titles of the latest 100 cases we have with them (I gave up after 100) and, despite all their bluster and threats, in not one have they taken the Cagger to court. You stayed there for 2 hours &:45 minutes.  I'm guessing the limit is 2 hours and 30 minutes, right?  
    • If the claimant fails to draft directions the court can order a Case Management Hearing to set them but normally in Fast Track claims the claimant sets the directions...Unlike small claims track which are always set the court.
    • Not Evris offer, the court offers mediation service.   All claims proceed to hearing if mediation fails /not happen.   Why do you not wish to attend in person to stand your claim ?     Absolutely you must comply with the courts directions or your claim risks being struck out. Preparation for a hearing should happen irrespective of mediation.   https://www.consumeractiongroup.co.uk/topic/460613-suing-a-parcel-delivery-company-when-you-dont-have-a-direct-contract-with-them-–-third-party-rights-copy-of-judgment-available/#comment-5255007   Andy  
    • LPA.  (I'm fighting insolvency due to all the stuff that he and lender have done).  He appointed estate agents - (changed several times). Disclosure shows he was originally appointed for a specific reason (3m after repo) : using his powers as acting for leaseholder to serve notice on freeholders (to grab fh).  There was interest from 3 potential buyers. He chose one whose offer depended on a positive result of the notice.  Disc also shows he'd taken counsel advice - which was 'he'd fail'.  He'd simultaneously asked to resign as his job (of serving notice) was done and he'd found a buyer.  Lender asked him to stay on to assign notice to the buyer.  Notice failed, buyer didn't buy.  So receiver stayed.  There was 1 buyer who wanted to proceed w/o fh but receiver/ lender wasted 1y trying to get rid of them!  Disc shows why. But I didn't know why at the time. In later months Lender voiced getting rid of receiver. Various reasons - including cost.  But there's a contradiction/ irony: as I've seen an email (of 4y ago) which shows the receiver telling lender not to incur significant costs and to minimize receiver costs.    Yet lender then asked him to serve another notice - again counsel advice indicated 'he'd fail'.  And he did fail.  But wasted 3y trying and incurred huge legal costs - lender trying to pass on to me. Lender interfered - said wanted to do works.  Receiver should have said no.  But disc. shows he agreed to step aside to let them do the works - on proviso lender would discuss potential costs first (they didn't), works wouldn't take long (took 15m), and lender would hold interest (they didn't) (this last point is crucial for me now - as I need to know if I can argue that all interest beyond this point shouldnt be allowed?)   I need to check receiver witness statement in litigation with freeholders to see exactly what he said about 'his position'. But I remember it being along the lines of - 'if the works increased the value of the property he didn't have a problem'.  Lender/ receiver real problems started at this point. The cost of works and 4y passage of time has meant there is no real increase in value. Lender (or receiver) didn't get any permissions (statutory or fh) (and didn't tell me) and just bulldozed the property to an empty shell.  The freeholders served notice on me as leaseholder for breach of covenants (strict no alterations).  The Lender stepped in (acting for me) to issue notice for relief of forfeiture - not the receiver.  That wasted 2y of litigation (3y if inc the works) and incurred huge costs (both sides).  Lender's aim was to do the works that every potential buyer balked at due to the lease restrictions.  Lender and receiver knew couldn't do works w/o fh permission. Lender did them anyway; receiver allowed.  Receiver remained appointed.  I'm arguing lender interfered in receiver duties.  Receiver should have just sold property 4-5y ago w/o allowing any works.  Almost 3y since works finished the property remains unsold (>5y from repo). The property looks brand new - but it was great before.  The lender spent a ton of money - hoping that would facilitate a quick sale.  But the money they spent and the years they have wasted has meant they had to increase sale price.  It's now completely overpriced.  And - of course - the same issues that put buyers off (before works) still exist.   The receiver has tried for 2y to assert the works increased value. But he is relying on agents estimates - which have proved highly speculative. (Usual trick of an agent to give a high value to get the business - and then tell seller to reduce when no-one buys.). And of course lender continues to accrue interest (despite 4y ago receiver saying pause interest). Lender tried to persuade receiver to use specific agent. Disc shows this agent was best friends with the lender's main investor in the property.  Before works this agent had valued it low.  After works this agent suggested a value 70% higher!  The lender persuaded receiver to sack one agent and instead use this agent.  No offers. (Price way too high).   Research has uncovered that this main investor has since died.  I guess his investment is part of probate? And his family want it back?    Disc shows the sacked agent had actually received a high offer 1y ago.  Receiver rejected it.  (thus I don't know if the buyer would have ever proceeded). He was relying on the high speculative valuation the agents had given him to pitch for the business. The agents were in a catch-22.  The receiver sacked them. Disc shows there has been 0 interest ever since (inc via new agent requested by lender). I don't think lender or receiver want all this to come out in public domain via a trial.  It will ruin their reputations. If I can't get an order for sale with lender - can I apply separately against receiver?
    • Ok many thanks. Just wanted to check that nothing else for us to do / send for the moment. Will update again once we receive a copy of their N181 and proposed directions for review. Our post is a bit hit and miss at the moment. Appreciate the help through this process.
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A1 Approved Warranty - Problem


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Earlier this month I bought a used car - the dealer gave me 3 months warranty through A1 Approved.

 

A few days ago the gearbox went completely so I booked it into a garage and rang the company up - they asked the garage to have a look but don't begin repair work until they've approved it.

 

Anyway they've now got back to me and said it's fair wear and tear - rubbish as it's been running fine before the day it happened. I've tried taking it up with the dealer - they're not interested and the warranty isn't worth the paper it's printed on so is there any way I can still get the money from them - really don't want to be £250 out of pocket.

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Unless it's a broken spark plug, everything is wear and tear with these rip-off warranty companies. Just be glad you didn't pay for it as you very rarely get anywhere with them.

 

Your redress is with with the selling dealer under the sale of goods act, the warranty is meaningless and the sellers hope that you know sod all and when the 'wear and tear' is invoked, you won't know your rights and then you pay for it.

 

What is wrong with the gear box?

Did an engineer from the insurance company pay a visit to examin it?

 

You must go back to the dealer who is responsible for the repairs at his cost. Don't let him fob you off with crap about the warranty, it is his sole responsibility.

 

Give him a ring tomorrow and say, 'I have taken advice (no need to say who from) and that you are responsible under the sale of good act'. Then come back and tell us what he says and then we can go from there.

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Any progress with this invmatt??

 

Hi sorry for the late reply.

 

I've had to pay for the repair myself as I needed the car back however I contacted the warranty company again and had a right go, the "manager" of the claims department said he would call the garage again and see about getting it sorted.

 

I've been in touch with the garage and they've had no contact so I'll be back on the phone to them again today.

 

In terms of the gearbox it had blown (can't remember exactly what he said but something had gone through the casing)

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  • 3 weeks later...

Dear invmatt

 

Sorry to learn of your problems with your claim. I am the Claims Director at A1 Approved and we take all customer concerns very seriously indeed. I would invite you to call me direct on 0800 9706860 to personally discuss this matter.

 

Kind Regards

 

Stuart Haskell

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Dear invmatt

 

I still encourage you to contact me personally because if we have made the wrong decision on your claim then we need to redress the situation.

 

I am away on holiday as of tomorrow evening for one week only, however if you can find the time to contact me before 5.00pm Friday 20 August then I will give your claim my immediate attention. Otherwise please contact me anytime from Tuesday 31st August onwards.

 

Kind Regards

 

 

Stuart Haskell

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  • 2 weeks later...

Dear invmatt

 

Just a quick note to let you know that I am back in the office now so if you wish to talk to me personally then please feel free to do so.

 

Kind Regards

 

 

Stuart Haskell

0800 9706860

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  • 6 months later...

Bought a Ford Focus and got 12months Gold Warranty with Alapproved.

 

After a week, the handbrake failed and the right back calliper had failed and needs to be replaced. A1 tell me that its "wear and tear".

 

I was given what is covered when I paid for the warranty and Brake Callipers are covered!!

 

I will be taking advice.

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The warranty is not required and you have been ripped off. If that is the same time as you bought the car, go back to the dealer and tell him you want the premium refunded as it was missold and that under the sale of goods act he is to repair the fault.

 

As Stuart Haskell the claims manager has contributed to this thread, he will get an email with you post. So Stuart Haskell, another dis-satisified customer, what are you going to do about it?

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  • 7 months later...

I got a Vauxhall Frontera DTi 4 x 4 from 2nd dealer he gave a Gold cover A1 Approved Warranty the speedo keeps stopping restarts when it feels like it giving false millage readings & the rear window wiper has problems. My newphew got in touch with A1 they told him the 2nd car dealer had misold it & we had been sent out a letter saying the cover had been dropped to silver. Has any of you out there received a letter before it broke down? We never the dealer agreeded to send a chq for £100 he said it was a legal requirement for the speedo, but refused to pay anything for the rear wiper its not a legal requirement.

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We never the dealer agreeded to send a chq for £100 he said it was a legal requirement for the speedo, but refused to pay anything for the rear wiper its not a legal requirement. [/font]

 

What the hell has "legal requirement" or not got to do with him choosing which bits he fixes or not? If the car you bought was fitted with a rear wiper then you have a reasonable expectation that this wiper works correctly for an acceptable length of time. SOGA reckons this length of time should be around 6 months at least.

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According to the Dealer that sold me it was a legal requirement is the checks that they do on an MoT, according to him it is not. Why I can't understand, but if that is the Law then why do the car companys put them on cars?? How do we find out if this 2nd dealer has ever been taken to court before/ The problem has not ended the Speedo still is not working properly-hence the correct millage is not being recorded, its cost me hundreds so far & now I need the cluster Instrument panel to be sent off. I'm paying at the moment, but I will see the Dealer/A1 Approved in court.

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  • 2 weeks later...

A1 Approved problems seem to be popping up a lot on these forums. Doubt if Mr Haskell is going to get involved in this - his silence is deafening. If/when you issue court proceedings make sure you issue them against both the dealer and A1 Approved. That way they can sort it out hopefully between themselves before getting to court.

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  • 4 months later...

Dear Jagster1966

Sorry to learn of your dissatisfaction with your claim. If you are who I think you are then it is fair to point out that the starter motor failure has been authorised in full, and we have merely pointed out that if the ring gear is worn on your car then this will not be covered. But no decision has been made on your claim as the vehicle has not been stripped yet.

If you wish to discuss this matter further then please do not hesitate to contact me on our free-phone number.

Kind Regards

Stuart Haskell

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No in all fairness you have paid out on the starter and iam not complaining about that,but if the starter hadnt of gone and this dual mass flywheel had carried on disintergrating an not been noticed by the mechanic what has in my opinion stopped a possible major mechanical failure and also i had 2 replace all brake discs at my own cost as i never recieved any information as to who the warranty company was untill 27/03/12 that was just a week or two before it run out

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Lol funny isnt it guess who my warranty is with and guess what they said when my car failed you got it wear and tear what a joke

 

It's not funny to hear about that old wear and tear get out. You can always appeal to the Insurance Ombudsman who will likely agree to your claim. As Mr Haskell is back may be he would like to say who the insurance company is that backs A1 Approved Warranty.

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I doulbt that would happen but lets give the man a chance

 

Agreed, but not very good when you are caused unnecessary inconvenience. I had a similar wear and tear problem last year and they (not A1) were told to pay the claim by the Ombudsman. Just leaves a bitter taste in the mouth. Let us know how you get on.

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