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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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englishrose versus Royal Bank of Scotland


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Sent SAR with £10 fee yesterday. now just waiting!

First Direct Data Protection 5/06/06

SETTLED IN FULL 23/08/06. £4412.30 charges plus 8% interest and court costs .

OH Halifax Data Protection 05/05/06

SETTLED IN FULL 23/08/06 charges plus 8% interest and court costs £738.78

MBNA SSettled in Full before court action.

Yorkshire Bank - Pre lim stage

Royal Bank of Scotlcand pre lim stage

Argos Card Services pre lim stage

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good luck, if you havent heard anything in 3 week just give them a quick ring to make sure it hasn't been 'lost'

rbos prem letter sent 25th aug 06

give me 10 more days letter received 2nd sept 06

lba sent 7th sept 06

settled in full 7/10/2006

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Cheers for the advice, i will do that. I am just trying to learn the tricks of the trade for my next claims so i will take that on board. Thanks

First Direct Data Protection 5/06/06

SETTLED IN FULL 23/08/06. £4412.30 charges plus 8% interest and court costs .

OH Halifax Data Protection 05/05/06

SETTLED IN FULL 23/08/06 charges plus 8% interest and court costs £738.78

MBNA SSettled in Full before court action.

Yorkshire Bank - Pre lim stage

Royal Bank of Scotlcand pre lim stage

Argos Card Services pre lim stage

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  • 5 weeks later...

Recieved my statements, had quick flick through and late payment/over limit fee probably going to claime £300 plus. Will sort it tomorrow and get the ball rolling.

First Direct Data Protection 5/06/06

SETTLED IN FULL 23/08/06. £4412.30 charges plus 8% interest and court costs .

OH Halifax Data Protection 05/05/06

SETTLED IN FULL 23/08/06 charges plus 8% interest and court costs £738.78

MBNA SSettled in Full before court action.

Yorkshire Bank - Pre lim stage

Royal Bank of Scotlcand pre lim stage

Argos Card Services pre lim stage

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  • 3 months later...

Hi I sent of pre lim letter back in October then did not follow through as never seemed to have time then before i knew it, its January!! Do you think it will be fine for me to start again with a prelim letter and list of charges?

First Direct Data Protection 5/06/06

SETTLED IN FULL 23/08/06. £4412.30 charges plus 8% interest and court costs .

OH Halifax Data Protection 05/05/06

SETTLED IN FULL 23/08/06 charges plus 8% interest and court costs £738.78

MBNA SSettled in Full before court action.

Yorkshire Bank - Pre lim stage

Royal Bank of Scotlcand pre lim stage

Argos Card Services pre lim stage

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  • 2 months later...

I resent prelim letter on the 6th of March, got a letter back yesterday. I was claimin £658. they have sent me a cheque £262 with a letter stating that they have paid the difference from £12 and this is a full and final settlement. I know things maybe changing in April should i still send my LBA on the 20th or am i wasting my time?

Sorry i have tried reading through the thread to see if this is what people are tending to experience at moment but cant find anything.

First Direct Data Protection 5/06/06

SETTLED IN FULL 23/08/06. £4412.30 charges plus 8% interest and court costs .

OH Halifax Data Protection 05/05/06

SETTLED IN FULL 23/08/06 charges plus 8% interest and court costs £738.78

MBNA SSettled in Full before court action.

Yorkshire Bank - Pre lim stage

Royal Bank of Scotlcand pre lim stage

Argos Card Services pre lim stage

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Read this thread.

 

You really have 3 options.

 

1. Accept it as full/final and forget your claim. NOT RECOMMENDED

 

2. Send back the cheque saying you're continuing.

 

3. Bank the cheque but send a letter saying it's accepted as partial settlement only and you're continuing your claim. The letter is essential and must be sent asap.

 

You do not need to give up at this stage. Decide whether to keep or return the cheque and send the appropriate letter. You must make your own decision about that cheque but either option is perfectly allowable.

 

Then carry on with your next stage. Remember that you are in charge here and you control the timescales and the acceptance of any offers.

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Thanks for the advice its a great help. Will send letter in the morning. Bit rusty its been a while since been on here and its just get it all straight in your head again. so cheers

First Direct Data Protection 5/06/06

SETTLED IN FULL 23/08/06. £4412.30 charges plus 8% interest and court costs .

OH Halifax Data Protection 05/05/06

SETTLED IN FULL 23/08/06 charges plus 8% interest and court costs £738.78

MBNA SSettled in Full before court action.

Yorkshire Bank - Pre lim stage

Royal Bank of Scotlcand pre lim stage

Argos Card Services pre lim stage

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I don't think that number 3 is advisable. This could be construed as you accepting it as full and final settlement - that is what is was offered as.

 

Have you seen this done and been successful?

 

If it were me, I wouldn't bank anything, rip up the cheque and send it all back.

 

 

JMHO

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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I don't think that number 3 is advisable. This could be construed as you accepting it as full and final settlement - that is what is was offered as.

 

Have you seen this done and been successful?

 

If it were me, I wouldn't bank anything, rip up the cheque and send it all back.

 

 

JMHO

 

I disagree, the authorities on accepting an offer of full payment are very clear - effectively it's the intention of the claimant that matters as long as that intention is indicated to the defendant at the earliest possible moment. If you'd like I'll dig up the authorities?

 

It also is something I've done myself on more than one occasion without it causing any problems.

If in doubt read the

FAQs

 

If still in doubt - ask!

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Entitled to our own opinions I guess ;)

 

I just don't see the point in complicating things by cashing what has essential been offered to you as a full settlement. Would certainly be interesting to read though if you have it lying around.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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The authority is Stour Valley Builders v. Mr & Mrs T.P. Stuart 1993 WL 964283. This is a Court of Appeal case. I'm not sure if the judgment is published openly or not on the net, that discovery is left as an exercise for the reader:)

 

The judgment is quite lengthy and considers a number of other authorities but the key points are:

 

There could be no acceptance of the United States rule that a creditor who uses or retains a cheque, knowing that it was sent by the debtor as full and final settlement despite being less than the amount of the creditor's claim, is agreeing to accept the lesser sum... each case must be decided on its facts and SVB's cashing of the cheque sent by S was not conclusive evidence of accord and satisfaction.

There needs to be agreement (accord and satisfaction) between both parties that the payment is accepted as full and final settlement of the claim. This agreement needs to be evidenced.

 

The offer creates a rebuttable presumption that the offer is in full and final settlement. The creditor rebuts the presumption by informing the debtor promptly that the cheque is not accepted as full and final settlement. The creditor can bank and keep the cheque as long as this is made known to the debtor before the debtor has a chance to assume that the offer has been accepted as full and final.

 

The judgment cites a couple of other cases. In one where the debtor was informed promptly (within a few days) that the cheque was only being accepted as part-payment the presumption was rebutted. In another the debtor was informed after seven weeks. This was deemed to be too late to rebut the presumption so in that case the creditor was not able to pursue the debt.

 

Stour Valley Builders confirmed that Day v McLea (1889) L.R. 22 QBD 610 (CA), an earlier appeal court decision stating that accord was required between creditor and debtor when an offer of full and final settlement was accompanied by a cheque that was then banked, was still good law.

 

Turning to the practicalities of banking a cheque for CAG claimants I say that it all depends on the circumstances of the claimant.

 

If that claimant is in a position where keeping the funds will make a difference to them then in my opinion they should write to the bank stating that the claim is accepted as partial payment only and that they will continue with the claim. This letter should be written and posted ASAP and ideally before but not more than 3 or 4 days after is the cheque is banked. The claimant should then bank the cheque.

 

:)thanks for the click t4ff

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If in doubt read the

FAQs

 

If still in doubt - ask!

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I sent the letter from the templates stating i would accept as partial payment and if i did not hear from them in the next 7 days i would be returning the cheque and continuing with the next step (which would be be LBA).

First Direct Data Protection 5/06/06

SETTLED IN FULL 23/08/06. £4412.30 charges plus 8% interest and court costs .

OH Halifax Data Protection 05/05/06

SETTLED IN FULL 23/08/06 charges plus 8% interest and court costs £738.78

MBNA SSettled in Full before court action.

Yorkshire Bank - Pre lim stage

Royal Bank of Scotlcand pre lim stage

Argos Card Services pre lim stage

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Got reply from letter saying this is still there full and final offer, have sent LBA as it was due. See what occurs.

First Direct Data Protection 5/06/06

SETTLED IN FULL 23/08/06. £4412.30 charges plus 8% interest and court costs .

OH Halifax Data Protection 05/05/06

SETTLED IN FULL 23/08/06 charges plus 8% interest and court costs £738.78

MBNA SSettled in Full before court action.

Yorkshire Bank - Pre lim stage

Royal Bank of Scotlcand pre lim stage

Argos Card Services pre lim stage

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did most people get the letter stating ' this is full and final offer, they will pay the difference between the £12 and the £20'?

First Direct Data Protection 5/06/06

SETTLED IN FULL 23/08/06. £4412.30 charges plus 8% interest and court costs .

OH Halifax Data Protection 05/05/06

SETTLED IN FULL 23/08/06 charges plus 8% interest and court costs £738.78

MBNA SSettled in Full before court action.

Yorkshire Bank - Pre lim stage

Royal Bank of Scotlcand pre lim stage

Argos Card Services pre lim stage

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Share on other sites

Most people do, they are testing you. Send it back saying no thankyou.

 

There is a partial settlement letter in the templates.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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