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    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

CO-OP OD all charges - and Loan to pay off OD...


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I have today received two letters from Moorcroft, one of which is about my CO-OP loan and one which is for an amount of bank charges the CO-OP have already refunded into our now closed current account,

 

http://www.consumeractiongroup.co.uk/forum/cooperative-bank/75783-phil-alison-coop-2-a-7.html

 

http://www.consumeractiongroup.co.uk/forum/data-protection-default-issues/235045-us-fredricsons-coop.html

 

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/71441-loans.html

 

 

The loan was being investigated by the FOS,

when that investigation ended I restarted paying my loan each month as required,

sometimes paying two payments a month.

 

The CO-OP have now passed this on again to a DCA who say I've not been paying.

 

I've been paying over £200 a month by building society cheque now for months.

 

Two of the cheques have been paid into our joint savings account but there is no sign of the other payments.

 

The money has gone out of our building society account.

 

Any ideas what I should do?

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Whats outstanding on the loan,and how much have they refunded to the closed account ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Cheers.

Gonna send this or one similar,

 

Dear Sir,

 

I am in receipt of your letters dated 07/07/2010 and feel I must draw your attention to the following

 

Alleged debt No1 for the sum of £****is a non existent debt as the enclosed copy of our final current account statement will prove

 

Alleged debt No2 for the sum of £****is for my loan.

 

This loan account was in dispute and subject to an investigation by the FOS so repayments were suspended.

When the investigation was complete I began making payments again by building society cheque

which have ALL been cashed by the CO-OPERATIVE BANK so the figure you quote is incorrect.

 

 

They have incorrectly put two of these payments into our savings account, which doesn’t say much for them.

I enclose proof of this.

Perhaps you can ask them where my money has gone?

 

May I suggest you check these things out before you start threatening people with your nasty letters.

 

You might also like to know that I will be making a formal complaint about this to the relevant authorities

Please forward details of your own complaints procedure.

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i too have had a letter today from moorcroft threatening court action on a loan that is being investigated by the fos for 9 missold ppi policies lol

 

Ill write back inviting them to go ahead as this complaint has been ongoing now for 2 yrs and i aint paying them a penny more as they owe me more than i owe them

 

Bring it on i say

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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they have done the same to me the fos will do nothing about it as they are toothless and will say the coop have a right to do this the fos do not apply the law in these cases have a read of the uttcr 1999 it is very clear that they cannot take these actions on a disputed account

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 5 weeks later...

moorcroftrecurrentaccountaug2010.jpg

 

If thats the case this is in dispute 'cos they owe us £1000's in bank charges from our 2nd claim.

 

frommoorcroftreloanaug2010.jpg

 

I told them this loan account WAS in dispute and WAS being investigated by the FOS, this has now concluded and I started repayments. The Coop has had this money but don't seem to be able to account for it. They say they terminated the loan while the investigation was ongoing!

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To Moorcroft re current account.

 

ACCOUNT IN DISPUTE

Dear Sir/Madam,

 

Thank you for your letter of 03/08/2010 the contents of which are noted.

 

As holders of a Consumer Credit Licence you are obliged to comply with the Office of Fair Trading Guidelines on Debt Collection. I would therefore be obliged if you would provide me with an explanation as to why you are attempting to collect on an alleged debt which was disputed with THE CO-OPERATIVE BANK Plc prior to your first contact with me, and has yet to be resolved.

As per OFT guidelines Section 2.8k "not ceasing collection activity whilst investigating a reasonably queried or disputed debt."

 

Since this is considered an unfair practice and contrary to the OFT guidelines, you should consider this letter as a formal complaint, and provide me with a copy of your complaint resolution procedure.

I also require you to confirm that you will now comply with the OFT guidelines, and will not attempt any further collection activity whilst the dispute is unresolved.

 

After taking advice, I am of the opinion that your continued pursuit is in violation of the CPUTR 2008, Protection from harassment Act 1997 section 3 as well as breaching a number of the OFT Collection Guidelines.

 

Should you fail to provide me with the required undertaking within 7 days, I shall report your breach of the OFT guidelines to Trading Standards and the Financial Ombudsman Service.

Take notice that I will not discuss this matter on the telephone, and all further communication must be in writing. Any further telephone calls will be perceived as harassment, and dealt with accordingly.

 

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you would prefer to do this than merely respond with standard letters and leaflets.

I would appreciate your due diligence in this matter.

 

I look forward to hearing from you in writing.

 

Yours faithfully

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  • 2 weeks later...

I have today received the following,

1/ Concerning o/d made up of charges.

frmmcroftrecurrentaccod16aug2010part1.jpg

 

frmmcroftrecurrentaccod16aug2010part2.jpg

 

2/ Concerning loan.

frommcroftreloan16aug2010.jpg

 

Even after the useless FOS found in the Coop's favour concerning the loan, I still think it should be recalculated to allow for the charges part of the O/D this loan was taken out for. I have claimed back charges and interest but I'm still paying another lot of interest on the loan. Clear as mud I know but if I've been charged two lots of interest on the O/D surely I can claim both back?

 

Sending the following,

 

Moorcroft Debt Recovery Ltd

2 Spring Gardens

Stockport

SK1 4AJ

Dear Sir,

I repeat I consider both these accounts to be in dispute. The Co-operative bank know this and are not being truthful with you.

Find enclosed a copy of an up to date spreadsheet showing the amount I believe the Co-op owe myself and my wife.

The consolidation loan taken out was to pay off an overdraft which included unlawful charges and interest on those charges and I believe that this needs to be recalculated to allow for this.

When the bank pays me the amount owed I shall settle all debts owing to them.

I say they owe us £8k plus, they say I owe them £7k.

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  • 2 months later...
  • 2 months later...

Frommoorcroft11thjan2011.jpg

 

What should I do now?

 

What should I do now?

bump

 

Moorcroft returned this to the Co-op.

 

I have now received letters from Lewis Debt Recovery.

 

What should I do?

 

Just as before or take it further?

 

They have also sent letters addressed to me but sent them to my daughters university lodgings in another city !

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  • 4 months later...

Freds returned the accounts to Coop, who then passed them to Moorcroft, who passed them back to Coop, who passed them to Lewis ! lol

 

P.S Coop now owe us £10500 in bank charges and interest. Should I ask Lewis to collect that for us then deduct what we owe the Coop and send us the difference?:-)

 

This has just arrived,

 

fromlowellscoopcrrntaccmay2013001_zps3b1fdf1a.jpg

 

Should I ignore ?

 

bump

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  • 1 month later...
  • 1 year later...
  • 1 month later...

Did you get the SAR done as Cerberus suggested way back?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Yes and yes. It's the COOP joint current account O/D debt which is completely made up of charges and interest on those charges.

Anything of interest in the SAR data?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Dont know what you mean sorry.

 

 

What data did you receive?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Another letter arrived today. Who do I complain to ? Is there a letter to send off? Thanks

 

Saying what?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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