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    • Yes, Hotpoint UK has been a subsidiary of Whirlpool for over 20 years. And unlike some domestic goods manufacturers you can buy from them direct and I believe they employ their own service engineers, Is that your situation? You bought direct from Hotpoint and Hotpoint sent out their own engineer?
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    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
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CO-OP OD all charges - and Loan to pay off OD...


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I have today received two letters from Moorcroft, one of which is about my CO-OP loan and one which is for an amount of bank charges the CO-OP have already refunded into our now closed current account,

 

http://www.consumeractiongroup.co.uk/forum/cooperative-bank/75783-phil-alison-coop-2-a-7.html

 

http://www.consumeractiongroup.co.uk/forum/data-protection-default-issues/235045-us-fredricsons-coop.html

 

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/71441-loans.html

 

 

The loan was being investigated by the FOS,

when that investigation ended I restarted paying my loan each month as required,

sometimes paying two payments a month.

 

The CO-OP have now passed this on again to a DCA who say I've not been paying.

 

I've been paying over £200 a month by building society cheque now for months.

 

Two of the cheques have been paid into our joint savings account but there is no sign of the other payments.

 

The money has gone out of our building society account.

 

Any ideas what I should do?

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Whats outstanding on the loan,and how much have they refunded to the closed account ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Cheers.

Gonna send this or one similar,

 

Dear Sir,

 

I am in receipt of your letters dated 07/07/2010 and feel I must draw your attention to the following

 

Alleged debt No1 for the sum of £****is a non existent debt as the enclosed copy of our final current account statement will prove

 

Alleged debt No2 for the sum of £****is for my loan.

 

This loan account was in dispute and subject to an investigation by the FOS so repayments were suspended.

When the investigation was complete I began making payments again by building society cheque

which have ALL been cashed by the CO-OPERATIVE BANK so the figure you quote is incorrect.

 

 

They have incorrectly put two of these payments into our savings account, which doesn’t say much for them.

I enclose proof of this.

Perhaps you can ask them where my money has gone?

 

May I suggest you check these things out before you start threatening people with your nasty letters.

 

You might also like to know that I will be making a formal complaint about this to the relevant authorities

Please forward details of your own complaints procedure.

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i too have had a letter today from moorcroft threatening court action on a loan that is being investigated by the fos for 9 missold ppi policies lol

 

Ill write back inviting them to go ahead as this complaint has been ongoing now for 2 yrs and i aint paying them a penny more as they owe me more than i owe them

 

Bring it on i say

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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they have done the same to me the fos will do nothing about it as they are toothless and will say the coop have a right to do this the fos do not apply the law in these cases have a read of the uttcr 1999 it is very clear that they cannot take these actions on a disputed account

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 5 weeks later...

moorcroftrecurrentaccountaug2010.jpg

 

If thats the case this is in dispute 'cos they owe us £1000's in bank charges from our 2nd claim.

 

frommoorcroftreloanaug2010.jpg

 

I told them this loan account WAS in dispute and WAS being investigated by the FOS, this has now concluded and I started repayments. The Coop has had this money but don't seem to be able to account for it. They say they terminated the loan while the investigation was ongoing!

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To Moorcroft re current account.

 

ACCOUNT IN DISPUTE

Dear Sir/Madam,

 

Thank you for your letter of 03/08/2010 the contents of which are noted.

 

As holders of a Consumer Credit Licence you are obliged to comply with the Office of Fair Trading Guidelines on Debt Collection. I would therefore be obliged if you would provide me with an explanation as to why you are attempting to collect on an alleged debt which was disputed with THE CO-OPERATIVE BANK Plc prior to your first contact with me, and has yet to be resolved.

As per OFT guidelines Section 2.8k "not ceasing collection activity whilst investigating a reasonably queried or disputed debt."

 

Since this is considered an unfair practice and contrary to the OFT guidelines, you should consider this letter as a formal complaint, and provide me with a copy of your complaint resolution procedure.

I also require you to confirm that you will now comply with the OFT guidelines, and will not attempt any further collection activity whilst the dispute is unresolved.

 

After taking advice, I am of the opinion that your continued pursuit is in violation of the CPUTR 2008, Protection from harassment Act 1997 section 3 as well as breaching a number of the OFT Collection Guidelines.

 

Should you fail to provide me with the required undertaking within 7 days, I shall report your breach of the OFT guidelines to Trading Standards and the Financial Ombudsman Service.

Take notice that I will not discuss this matter on the telephone, and all further communication must be in writing. Any further telephone calls will be perceived as harassment, and dealt with accordingly.

 

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you would prefer to do this than merely respond with standard letters and leaflets.

I would appreciate your due diligence in this matter.

 

I look forward to hearing from you in writing.

 

Yours faithfully

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  • 2 weeks later...

I have today received the following,

1/ Concerning o/d made up of charges.

frmmcroftrecurrentaccod16aug2010part1.jpg

 

frmmcroftrecurrentaccod16aug2010part2.jpg

 

2/ Concerning loan.

frommcroftreloan16aug2010.jpg

 

Even after the useless FOS found in the Coop's favour concerning the loan, I still think it should be recalculated to allow for the charges part of the O/D this loan was taken out for. I have claimed back charges and interest but I'm still paying another lot of interest on the loan. Clear as mud I know but if I've been charged two lots of interest on the O/D surely I can claim both back?

 

Sending the following,

 

Moorcroft Debt Recovery Ltd

2 Spring Gardens

Stockport

SK1 4AJ

Dear Sir,

I repeat I consider both these accounts to be in dispute. The Co-operative bank know this and are not being truthful with you.

Find enclosed a copy of an up to date spreadsheet showing the amount I believe the Co-op owe myself and my wife.

The consolidation loan taken out was to pay off an overdraft which included unlawful charges and interest on those charges and I believe that this needs to be recalculated to allow for this.

When the bank pays me the amount owed I shall settle all debts owing to them.

I say they owe us £8k plus, they say I owe them £7k.

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  • 2 months later...
  • 2 months later...

Frommoorcroft11thjan2011.jpg

 

What should I do now?

 

What should I do now?

bump

 

Moorcroft returned this to the Co-op.

 

I have now received letters from Lewis Debt Recovery.

 

What should I do?

 

Just as before or take it further?

 

They have also sent letters addressed to me but sent them to my daughters university lodgings in another city !

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  • 4 months later...

Freds returned the accounts to Coop, who then passed them to Moorcroft, who passed them back to Coop, who passed them to Lewis ! lol

 

P.S Coop now owe us £10500 in bank charges and interest. Should I ask Lewis to collect that for us then deduct what we owe the Coop and send us the difference?:-)

 

This has just arrived,

 

fromlowellscoopcrrntaccmay2013001_zps3b1fdf1a.jpg

 

Should I ignore ?

 

bump

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  • 1 month later...
  • 1 year later...
  • 1 month later...

Did you get the SAR done as Cerberus suggested way back?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Yes and yes. It's the COOP joint current account O/D debt which is completely made up of charges and interest on those charges.

Anything of interest in the SAR data?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Dont know what you mean sorry.

 

 

What data did you receive?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Another letter arrived today. Who do I complain to ? Is there a letter to send off? Thanks

 

Saying what?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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