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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PPI (another claim)


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Afternoon (My 1st post on here)

I have a claim in the pipeline to RBS for PPI (business loan guard insurance) as attached to a loan I had in 2006, my claim is now ready for action by some RBS employee or other.

 

To put you in the picture...

The finance was to cover exisiting borrowing and an increase to cover other business needs.

I was told by RBS that the cost of a 15k loan would be apx £360 a month over a term of 60 months.

On the original loan there was an insurance premium of £1,675 added and two set up fees of £225. my loan account then stood at £17,125 not the £15K as advised. Interest was calculated and added to the account the 1st and every three months.

In Nov 2008 my business started to suffer with the latest recession but I struggled on like we all do, then in August 1009 the loan was paid in full by way of yet another refinance deal with RBS.

 

I was not informed that PPI was being attached to my finance, I wasnt even aware that I had cover. I called to the bank in Dec 2008 to ask for help and advice, no mention of any cover for loans was discussed.

 

To top it all the bank has also been taking an insurance premium of £27.45 every month, this payment stopped in May 2009 when my account was handed over to a very helpfull business relationship manager. No mention was made to this payment or why it stopped ? If the payment had continued for the duration of the loan it would have been very close to the original premium as paid as a lump sum in 2006 so in other words I paid twice for pointless cover.

 

I am a self employed (sub contracting) security systems engineer, No policy would cover me for loss of earnings due to illness or drop in work load. The insurance was worthless and would have been pointless.

 

I recon the bank has charged me some where in the region of £3,300.00 for the PPI and to make matters worse Im still paying interest for it with my new borrowing.

 

In my mind this is a clear cut miss sell of PPI not once but twice, I have spoken to my business manager who was good enough to agree that it "would appear the cover has been added twice" though would not go into any further conversations re the matter.

Were now at the 4 week stage of proceedings, I should get a letter soon to tell me where they are with my claim.

 

I would have been none the wiser about this had I not had a need to check my accounts for another matter.

 

 

Advice please,

Has anyone had a similar story/case ?

Edited by Slickjack
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Hi, Slickjack, and welcome to CAG.

 

I'm a newbie at PPI myself but here's a good thread: RBS PPI Claim *Won* - click here

 

Plus there is PPI Forum you can check out, click here

 

Best regards,

H.:-)

That the birds of worry and care fly above your head, this you cannot change. But that they build nests in your hair, this you can prevent. --- Chinese proverb

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  • 2 weeks later...

I spoke to an RBS employee today, my case is now awaiting action by a case handler.

I had my 4 week letter but that gave nothing away, using the official time scales as a guide I should know by end of July what is going on and will report back the outcome.

Fingers crossed :roll:

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  • 1 month later...

Again to keep the thread up to date, I got my 8 weeks letter and my file was then still in a que to be worked.

I spoke to a RBS bloke last week who informs me that my file has been lost, how very convenient for the bank. I had to fill him in with as much information as possible so a NEW file could be created and new documents fron the branch be requested. I think its time I took this else where and it is my oppinion that the bank is just trying to wear people down so that they are more likely to accept the first low offer.

Were now at 10 weeks and no closer to a conclusion.

 

Slickjack

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