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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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jen v bank of scotland


cove61
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hello there, well i have eben a lurker for a wee while now and i just thought i would tell you about my pro with the bank of scotland, which up until recently i have had no prob with, but all of a sudden i have getting charged left right and centre even when i have money in my account.

Last week i got charged £90 because i i had 3 different cheques come off but i was only £1.34 over drawn, so although i had enough in my account for two of the cheques i was short on the finaly one by £1.35 so they charged me for all 3, and of course because i went over drawn i will now get charged another £28 at end of the month, it is pure profiteering which i am going to mention in my letter which i copied from the templates i might also mention writing to the papers see what they say anway enough of my rant away to post my letter wish me luck jen

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Good luck from another noob. I've just requested my statements and sitting waiting. I too have suffered similar to you over the years and gone a few pounds overdrawn. In June I was charged a total of £150 plus £28 charges for being £18.74 overdrawn, due to small cheques for small items for kids school trips/books/after school events, which were sent by the school 6 weeks after they were written totaling £33. I spoke to the bank who said I should manage my account better. I admit that I am partly to blame, but as per other strings on the DG the charges are totally disproportianate.

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that's the key. You should try to look after your account but they should be a little proportionate!

 

So it's time to get even!

 

I was the same, they drove me mad at the end, so now it's pay back. I'm waiting to see if they defend, but that menas I get to add the 8%

 

Good luck, you don't need it!

BoS:- D P A sent 09/06 Prelim. request 29/06 £1755 plus interest

1st claim Filed 5/10/06 SETTLED 19/10 £747.80 plus £534.31 interest

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BOS are driving me mental, charging me left, right and centre for DDs that there is sufficient funding in my account to cover. I don't know how many times i've had to phone up - the letters/charges just seem to be computer generated with no human input to check if the charges are fair or not. I've sent my first request for a refund off and got their 'looking into it' letter. They've got 'til next Thursday then it's the threat of court! Read around and feel good that all your money can/will be reclaimed!

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