Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    You'll regret it if you don't.
    vonnie32 Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Aug 2006
    Posts : 172 (0.04 post per day)

    Default Help required with RBS complaint

    Hi guys, I sent a letter to RBSicon complaining they had charged me for non payment of a chq despite the fact I had sufficient funds in my account (Had transferred money via Online Banking over a weekend to cover a chq coming off on a Monday).

    I had tried for several hours to contact my branch to make sure the chq was paid but was unable to get through, in the end the chq was returned unpaid and a fee was levied.

    This chq was for my C/C which as a result of the bank refusing payment has meant I have now been charged over 54 in fees by my C/C company for late payment and interest.

    The RBS have refunded the 38 charge levied to my account in this instance but are failing to reimburse me for the charges I have now accrued on my credit card as a result of this chq being returned.

    Any ideas how I can "force" the issue with them, don't really want to take them to court for 54.00 but at the same time I feel they are well and truly out of order in this instance!

    Ideas/suggestions much appreciated.

    Thanks

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  2. #2
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    missm Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Jul 2006
    Posts : 219 (0.05 post per day)

    Default Re: Help required with RBS complaint

    email tommy mclean, hes the customer relations manager.
    Tommy.Mclean@rbos.co.uk


  3. #3
    Basic Account Holder
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    You'll regret it if you don't.
    vonnie32 Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Aug 2006
    Posts : 172 (0.04 post per day)

    Default Re: Help required with RBS complaint

    Thanks missm, will get on to that right away!

    Thanks again


  4. #4
    Basic Account Holder
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    You'll regret it if you don't.
    vonnie32 Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Aug 2006
    Posts : 172 (0.04 post per day)

    Default Re: Help required with RBS complaint

    Tried that e-mail address but it's just bounced back....does anyone have another address/contact.

    Thanks in advance


  5. #5
    Basic Account Holder
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    You'll regret it if you don't.
    missm Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Jul 2006
    Posts : 219 (0.05 post per day)

    Default Re: Help required with RBS complaint

    Ya it bounced back from me as well, however i cc'd margaret king in mine and she forwarded all mine as well
    margaret.king@rbos.co.uk



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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