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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Malx Vs BOS


malx
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Hi, i'm at the very start of claiming the mass of charges BOS charged me in the last 6 years.

I have created the schedule and Prelim letter, now i have one question. Do i send the letter and schedule to the branch that issued the charges or to the head office.

 

I did send the first letter on tuesday to the branch. My thinking being that they issued the charges. Got a very badly spelt reply from them telling me i had to call their customer service people. Again there was no postal address.

 

If anyone knows of the BOS address i need to send this to i would really appreciate it.

 

Cheers,

 

malx

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Colin Smith

Customer Relations Manager

Core Business Team

BOS

PO Box 29112

Dunfermline

KY11 2ZX

 

Tel 0845 850 1368

 

He's the bloke dealing with my claim, he just offered me £290 in full settlement for a £4610 claim, (well at least he has a sense of humour) !!

 

FUNKY

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  • 4 weeks later...

Hmm, so now i have proven that i can't read. I went ahead and posted the approach letter to teh customer service people at the end of last week as i had had no joy from th ebranch. I got a letter today saying "Thanks for your letter dated 18th August....... we'll be in touch within 4 weeks"

Hmm, i went and checked the badly spelt letter i had received and after a couple of reads it said that they would pass the request to customer services.

 

Now my question is, should i act and send in the second letter now using the dates of my first request or wait another week and use the dates of my second attempt?

 

My thinking is that as the branch have taken responsibility and are being used as the conduit to the customer service people i should just issue the second letter to my bank. Anyone else been this stupid and got any advice?

 

thank you,

 

Malx

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  • 2 weeks later...
  • 2 weeks later...

Got a letter from BOS explaining how it's my fault they charged teh money and how they pass their charges on to me. At the end the offer £861 good will gesture if i drop the rest of the claim :o)

Think i will push on and try and at a £2k to it.

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I just need a point in teh right direction with my next stage. I realise i have to write a letter stating i will accept the offer as part payment etc etc and that th edate of the LBA still stands.

As their 14 days from the date of the LBA expired yesterday do i return the letter about partial payment and go ahead with the moneyclaim court part? or do i reply back with the part payment letter and wait another 14 days?

 

I have read alot of posts and none seen to give me th answer i need so any help would be great?

 

Thanks,

 

Malc

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