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    • The argument about the date of receipt is now dead because the PCN  does not comply with the wording  of the Protection of Freedoms Act 2012 Schedule 4.  First reason Section 9 [2] [e]  "state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper—(i)to pay the unpaid parking charges;" Second Reason Section 9 [2][a] "specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;" All your PCN does is mark the time you entered and left the car park. It does not include all the myriad things you do in between-driving into the car park, looking for a parking space-perhaps a disabled space or  parent and Child place@ getting the children or disabled person out of the car then going shopping. Coming back; loading the car with shopping [, getting the children or disabled into the car, taking the trolley back to the store; driving to the exit perhaps stopping to let vehicles/pedestrians cross in front of you etc. so subtracting the driving times from before and after parking can make quite a difference from their time to the actual period parking time. So the upshot is now that only the driver is responsible for paying the PCN and the keeper is not liable at all even if the name of the driver is never known by Nexus so well done for not appealing. You obviously want to keep it that way to make it very difficult for them to win in Court if it ever goes that far. Although your question is now moot since  the same objective has been achieved by the non compliant PCN [ie no keeper liability] just  about the only way to dispute the timing of the PCN would be if one kept the envelope and there was a discernible date stamp on it that did not match the date on the PCN. There is a new Act coming out [and it cannot come quickly enough ] and one of the things required is that parking companies will have to prove the date of sending out their PCNs. We are not the only ones who sometimes doubt the veracity of their dates particularly as the later it is sent [unlawfully] the shorter the period motorists have to benefit [?] from the reduced payment. I haven't seen it on your posts but do you know how long you are permitted to park for free?
    • I was so annoyed and frustrated about the fact this case was lost it's been floating around my head all night. Dave962, are you sure that's what the Judge said? .... It doesn't make sense. Did the judge in fact dismiss the case on the grounds that the defendant did not make an appeal within 28 days? Effectively telling the PPC about the error entering the registration number and providing proof of payment at that time? To me, that's an important point.  
    • The United Autoworkers Union took a risk in a Republican - and often anti-union - part of the US.View the full article
    • good spot...though i'm unsure, but it does seem like it can't be related to this latest issue as the OP mentions she knew nothing about the  order. dx  
    • wasn't that for the CCJ for the mental capacity with the leaseholder?   SO would be different to this.
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Virgin Holidays CEO email/contact details


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Hi All

 

I am desperate to get in touch with CEO of Virgin Holidays (i'm not sure if it's richard branson or not)

 

I have a complaint and whilst the telephone operators tell me that customer relations is the best section to write to when I do that I get a response from Reservations - which as you can guess when it comes from reservations doesn't answer my complaint and just instead tries to get me to pay them more money.

 

I have richard bransons email which is for virgin atlantic but the automated repsonse says that if the feedback is for virgin atlantic he will ensure it gets to the right person any other companies i.e. virgin holidays should be contacted directly.

 

Hence my search - can anyone help?? Even if someone can provide me the CEO/Directors name that would prob help as it's generally first name.last [email protected] - however [email protected] doesn't working - making me think he is not the CEO.

 

Thanks

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Hi All

 

I am desperate to get in touch with CEO of Virgin Holidays (i'm not sure if it's richard branson or not)

 

I have a complaint and whilst the telephone operators tell me that customer relations is the best section to write to when I do that I get a response from Reservations - which as you can guess when it comes from reservations doesn't answer my complaint and just instead tries to get me to pay them more money.

 

I have richard bransons email which is for virgin atlantic but the automated repsonse says that if the feedback is for virgin atlantic he will ensure it gets to the right person any other companies i.e. virgin holidays should be contacted directly.

 

Hence my search - can anyone help?? Even if someone can provide me the CEO/Directors name that would prob help as it's generally first name.last [email protected] - however [email protected] doesn't working - making me think he is not the CEO.

 

Thanks

Hi

 

I tried writing to her as well.I didn't even get an acknowledgement from any of the directors .a large company that don't seem to care at the top .

 

I posted a comment on Facebook they removed it !

 

Cmon Mr Branson you can do better than this !

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Hi

 

I tried writing to her as well.I didn't even get an acknowledgement from any of the directors .a large company that don't seem to care at the top .

 

I posted a comment on Facebook they removed it !

 

Cmon Mr Branson you can do better than this !

 

I emailed her and the next day had a phone call from someone at her office.....but basically still got nowhere!

 

There customer service leaves a lot to be desired!

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Andie,

 

I am taking them to court, My hearing is on the 8th June 2010.

 

And i agree there customer service is terrible.

 

Wow - I hope you wipe the smug, we are better than you, smiles right off their faces.

 

They have treated me like rubbish - it was a completely different story when they were taking my £6k off me when I booked my honeymoon!

 

I rang them as in between booking and now my son has been diagnosed with a medical condition which means i will have to take pretty hefty medical equipment on the flight and I will need space to give him medical attention during the flight.

 

You wouldn't think this would be a problem for an holiday company that says in their brochure they help all disabled passengers.

 

Well they didn't feel the need to help my son and actually told me that I would be liable for excess baggage on his medical equipment and if I wanted more space I would have to pay for an upgraded seat there and back for us at the bargain price of £2199!!

 

How very helpful!

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Hi sexyfufu

 

I have just spent ages reading your thread!

 

Eerily similar I am also going to Disney for my honeymoon - though thankfully a different hotel!!

 

I'm not going until next July but booked in April this year.

 

It seems I have the same person dealing with my complaint as you had - her name is mentioned once in your thread....and I must say (rather sarcastically) she is a great help!!!!

 

For me as a gesture of goodwill they will allow me to cancel without losing my deposit.......

 

What an absolute joke...I told them they put their financial gain in front of their customers health and this is shameless profiteering - something they have failed to contradict me on.

 

Well on the bright side I have managed to get the exact same holiday with Thomas Cook for a lot cheaper than Virgin so I will be speaking with the helpful lady in the managing directors office on Tuesday to request an immediate refund.

 

I just don't know how they can get away with such things!

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