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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unlawful Direct Debit?


KeefS
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Mmmm, interesting.

I looked at my bank account today and found the following direct debit had gone out.

 

Payee name HOMESERV UTD UTILS

Payee reference HSS 350683070

Amount £1.00

 

Strange seeing as I had never even heard of them.

 

I have cancelled the DD and contacted Homeserve and United Utilities via email (discovered after their phone lines had closed for the night).

 

How did these people get my account details?

Why did they take my money? (I know it's only £1, it's more about the principal)

Why did my bank pay it without my authorisation?

 

Any further advice on how to proceed would be greatly appreciated.

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Hi KeefS - thanks for starting your own thread.

 

Looks to me like an admin error by Homeserve or the bank.

 

I suggest you write to the bank and ask them to explain why this DD was made without your authorisation.

 

:)

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Homeserve is the company that does extra cover for house electrics, drainage etc. We have it and I feel sure that when I first took it out they give you a trial period discounted - hence the £1 - unless you cancel it they will keep taking it.

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  • 4 years later...

HomeServe fined £30 million for widespread failings

 

The Financial Conduct Authority (FCA) has issued its largest ever retail fine of £30,647,400 to HomeServe Membership Limited (HomeServe). The FCA found that HomeServe had serious, systemic and long running failings, extending across many key aspects of its business. In particular, during the period January 2005 to October 2011 it mis-sold insurance policies, failed to investigate complaints adequately, its Board was insufficiently engaged with compliance matters and its senior management were reluctant to address risks to customers if there was a cost implication involved....

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Hi Yasmin and welcome to CAG

 

You have resurrected a 4 year old thread so it may be that those who posted here before may not respond now.

 

If you have a current issue to discuss, please feel free to start your own new thread.

 

:-)

We could do with some help from you

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EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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