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    • @jk2054 and @BankFodder - Your feedbacks in posts #199 and #202 have been incorporated into the attached WS. As usual, amends are in blue in this draft. Based on other WS drafts I've seen where the issues in dispute are part of the WS, I built my first draft WS in the same format and hadn't seen it to be an issue before. You will notice that the 'witness statement' has been replaced with 'Claimant's Statement' so that issues in dispute does not need to be on a separate page before the WS. This is especially given the work that has gone in to reduce the size of the WS to 8 pages. Also thanks for the suggestions re: confidentiality - I agree with your views and will stand firm on this if a condition of confidentiality is brought up. I have not been approached by Evri on this forum or by email. I haven't yet had success in paying the hearing fee. I am calling the court as often as I can (during work breaks/lunch etc.) and have sent 2 emails to the court requesting a call back. If i don't have any success by the end of this week, I'll send another email chasing for a call back. @BankFodder - Also attached is an invoice from Packlink which shows that I was charged by Packlink for these services: "drop-off at EVRi - Next day delivery" and "Proof of Delivery". It also has the payer's address and there are "Origin" and "Destination" fields which have the postcode of the sender and the recipient (I have redacted personal details in the attached invoice).  I am already including this in my evidence bundle (without the redaction) but wanted to share this redacted version so that other people can consider this as example in their bundle of Packlink and Evri's contract being instigated by the sender of the parcel who has paid for the service, and further shows that there is information in the invoice to identify that a third party beneficiary (sender / recipient) is present in the contract between Packlink and Evri. If this invoice is no good, then please let me know / delete it from this post. Draft - Witness Statement and Court Bundle redacted.pdf Packlink invoice - REDACTED.pdf
    • It can be frustrating when clients fail to pay for services or products rendered, ignore payment reminders, or claim an inability to pay. How quick do you pass to a Debt Collection Agency like www.corporatedebtrecovery.co.uk 
    • The Court s pretty informal. The Judge [who you call "Judge" rather than Sir or madam] will not be wearing a wig and gown just a suit and it is advisable that you do the same and a tie. Other than that the Judge will do most of the talking .If they haven't received a WS from the scrotes either the case will probably be thrown out straight away. Usually the Judge will ask their lawyer a number of questions then ask for your take on things and then the case will be decided.  UKPC 0 Mystic Bertie 5. Then ask for your expenses time off work [if not being paid by your company while in Court, travelling and parking costs and occasionally they will allow something like 5 hours research at I think £8 per hour. Later celebrate and post us the result and how much fun it was. You will wonder  why you worried about it so much. Next time will be much easier.🙂
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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TRIBUNAL ACTION UK


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How did you achieve this....I have written to the Ministry of Justice and they have done nothing!!

 

How much did it cost you to get your refund...I am intrigued to know how much Trading Standards and the Claims Regulator charge? Is it a worth while investment??

 

 

Adam

May you be in heaven, half an hour before the Devil know's you're dead!

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Dear all

 

making a complaint to the claims management regulator is completely free as it is part of a government department. They can be slow to respond but they do respond eventually. Their details are:

 

Claims management regulation

monitoring & compliance unit

57 - 60 high street

burton-on-trent

staffordshire

de14 1js

 

t: 0845-450-6858

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I too had problems with this company. I paid them nearly £1100.00 and suffered the same problems that everyone else has described.

 

As a last resort I filled in a County Court claim and e-mailed it to the Service Centre, telling them that I was about to send it to the courts. I wasn't bluffing. By the next day I had been contacted by Tribunal Action's solicitor as they appear to freak out when they get one of these forms. She investigated my complaint and as a result I got my money back! It still took ages and a lot of phonecalls to her but I got there in the end. Persistence pays!

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I've just contacted Consumer Direct and they have told me to contact Tribunal Online quoting Verbal Misrepresentation, which is what I am going to do promptly!

May you be in heaven, half an hour before the Devil know's you're dead!

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  • 1 month later...

Tribunal Online replied to my letter on the 18th February and told me that I would get a correspondence from their complaints department within 14 days. To date, I have heard nothing. Will be back on to Consumer Direct (.Gov) on Monday, where they will advise me on the next step. Also have completed my County Court form ready to sent on their advice.

 

Will update when I can........

May you be in heaven, half an hour before the Devil know's you're dead!

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  • 1 month later...

After receiving a letter from their complaints department stating that I did have a case for a full refund, I later received a cheque from Tribunal Action UK for the full amount I paid them.

 

I was pleasantly surprised to say the least, but was extremely happy that they agreed with me.........at the second time of asking I hasten to add!!

 

All's well that ends well!

May you be in heaven, half an hour before the Devil know's you're dead!

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