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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Duffy Vs RBoS


holduff
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Hi everyone, :)

 

Im a new user to your site, and I'm very excited at me attacking the RBS for all the charges they have taken from me. While I've worked the total charges to be only 450 quid, this is so so so much money to me since I'm a poor student :(

 

So, I am needing a few pointers on the process regarding my application to get back my money.

 

I've gone through all my bank statements, and highlighted all of the unlawful charges the bank applied to me. I've also started a letter explaining my position and that i want MY money back. Do i post this letter to RBS head office? Or my local branch?

 

Ive been reading through so many cases posted by others, and I'm left feeling slightly confused by all the lingo that is circulated (I.e. LBA?). Any chance anyone could clarify things with me? Thanks for reading my new thread!!!!

 

Holly

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FABULOUS!!! oh my god im so excited.

 

Now one last question, i take it with the prelim letter, you need to attach a copy of all your statements highlighting the amount and the date of the charge? And where is the most effective place to send the letter, my branch, or the RBS head office? (actually that was two questions... :oops: )

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Hi Holduff,

 

branch or head office is fine It'll still end up being delayed :-(

 

As for the statements read the FAQ's use the spreadsheet

 

This may take longer than you imagined and also may have other effects.

 

So

 

1 Are you sure that you want to take this on?

 

if yes read the FAQ's again and again

read some other threads to see what might happen, to get prepared

get your template letters ready and stick to YOUR timescale not theirs

 

2 Get Another bank account. the might get p*ssed off and close yours

 

3 Be prepared to fight it all the way. it may go to court, but they won't

 

4 It's YOUR money YOUR choice

 

rgds

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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Also you may be able to avoid the fees as you are a student however I wouldn't know too much about this. Also worth talking to your local Citizens Advice Bureau maybe before you start.

I didnt use the spreadsheet template, just copied and pasted from my online statements into an exel page added up a total and sent it in with my letters. However if I do get to money claim stage I will claim interest and use the spreadsheet, wont be much as my charges only started Feb 2006.

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I would recomend to take things into the branch, but get photocopies and ask them to sign and date reciepts for proof, also stick to all dead lines don't let them go one day over deadlines or they will take the pi** stick to your guns if they don't reply just go straight the conty court they wil know you ean business

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