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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi ford,

looked at all your posts again, you said a lot in a small space, food for thought indeed... So on to Firefox add-ons

 

  1. NoScript. First add-on for firefox, yep can't fault that but as you state, it can and does interfere with functionality of websites. If you wish to sign up, register or even buy something then you have to turn on some if not all of the scripts that are blocked. I think this means If your firewall/AV hasn't stopped an infection,then you infect yourself. How can you tell? (I value your posts so this is an honest question so that I and others may learn from. it's not a case of one one-upmanship, I don't do that) . And no need for flash block? yep again.
  2. Addblockplus. I think it does what it says on the tin, blocks ads and all known malware sites. I use it and have no bad word to say. I use it with Add block plus pop-up add-on, for no other reason than it's recommended by the same team. Seems to do no harm.
  3. Better privacy. It’s something I've used but for no reason that I can recall, I've moved to Ghostery, I like the interface. If you have a tech preference between the two, please tell.
  4. WOT. As you state in your post, It can't give prior warning of infection but if you wish to interact with a website, e.g. register or purchase something, it will give feedback of other peoples experiences. It may save a lot of spam, heartache and/or money. If you have kids, it's another safeguard to add to all the others you should have in place.
  5. HTTPS Everywhere. Used in conjunction with HTTPS Finder. I don't think you did this but I take on board the shortcomings you mention. I also think you had no time for the sll observatory!
  6. Key scrambler. This is no longer a Firefox plugin but works across twenty plus browsers. I'm happy to go belt and braces on this one. Paranoia is no bad thing on the web! I see no slow down using it.
  7. Not Firefox but your comments on spybot teatimer is echoed by a lot of “experts”,I don't use it or recommend it.
  8. Your Comment on I.E. I opened I.E for the first time is a long time and had a good look around. Yes maybe I.E. has a few things inbuilt but I find it a sterile and contrived environment. What I mean is my Firefox is my Firefox and my add-ons don't make it I.E. One thing of interest I found in I.E was a time for each add-on to load. That would be a nice touch for Firefox. I just do not like the “feel” of I.E. If that makes sense.
  9. It's not security but it is an add-on, I have found speed dial most useful, I ask anyone out there to give it a try.
  10. If you have the time, have a look at the CsFire addon, your comments most welcome. And how do you feel about the Avast! Update? I feel I've lost something!

Save Browsing,

pitcher

Awop-Bop-A-Loo-Mop-Alop-Bam-Boom. ~ Little Richard.

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  • 2 weeks later...
  • 6 months later...

pitcher, hows it going?

just to add, as you say avast has gone awol! have gone back to avira with product messages disabled. and on one lappy, no real time antiv at all!

noscript is now really only useful when browsing a site if don't need the functionality of the site. most sites now don't function properly at all without script. but is still ok re those third party scripts on a site.

also, don't use wot, key scrambler, adblock plus (but use the adblock tracking protection one in IE), https, etc. and so far no infections. but, alot depends on browsing habits and keeping things like flash (i use activex filtering in IE), pdf, java, uptodate.

in other words as bare bones as can be! :)

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Has firefox got problems or does it not like windows 8? I have always used firefox but since getting this new comp at weekend am having problems with it on windows8 lol it is slow and keep getting not responding, I do not like IE tbh so maybe Chrome?

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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Has firefox got problems or does it not like windows 8? I have always used firefox but since getting this new comp at weekend am having problems with it on windows8 lol it is slow and keep getting not responding, I do not like IE tbh so maybe Chrome?

Maybe you are using Firefox 32-bit on a 64-bit machine.

"Ask not what your country can do for you, ask what you can do for Poundland"

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oh thanks will have to look

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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my comp is a 64 bit, only got it at weekend

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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nice one. ensure then that any software you install is 64 bit compat. edit, just seen that they only do the one download that covers all? :)

Edited by Ford
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Ford, seems either the comp or windows 8 does not like Firefox, it keeps freezing and get message saying not responding and also slow, specially for games

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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just seen that they don't actually have an 'official' 64bit version for windows, but they have a 'beta'/nightly build one. but they say the 32 bit works just the same on 64!

check what else could be running to slow things down, eg addons, antivirus, settings, win 8 services/settings (it could be something to do with 8 itself and not the browser), power management, etc

is IE just as slow?

could try fox in 'safe mode', see what happens?

or could try the 'unofficial' 64 bit one?

Edited by Ford
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I do not use IE TBH but o/h has had to use it for Imikimi to make her pictures as IE is only now that works with Imikimi . I may give Chrome a go, not up on all this new fangled stuff lol

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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try fox in safe mode (ie without addons), turn off phishing/attack/web forgeries site check in tools/options/security, see if any improvements.

or, uninstall your current fox, then give this a try. http://www.firefox64bit.com/ see if it makes any difference. if not just uninstall it and reinstall the other one back and troubleshoot other poss issues.

post back

Edited by Ford
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thank you I will, do I need to install all the bits? I clicked the link and there is more then one to install

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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just seen that they don't actually have an 'official' 64bit version for windows

It's here:

http://ftp.mozilla.org/pub/mozilla.org/firefox/tinderbox-builds/mozilla-central-win64/?C=M;O=D

Select the first folder and then either the installer or the .zip file.

"Ask not what your country can do for you, ask what you can do for Poundland"

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thank you I will, do I need to install all the bits? I clicked the link and there is more then one to install

 

 

download the recommended 'exe installer' 'official build' download one for windows from link posted in #38. virus scan, then run it.

Edited by Ford
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sorry Ford, this is his o/h as he is at work, at the moment it is behaving so fingers crossed but it is does it again will do as you suggested, did notice though that the version in the link is for the US

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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no worries

it was prob just antivirus updating and doing its scheduled scanning, which does slow things down. (scanning schedule can be changed, or turned off).

us link should be ok?

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Hi Ford,

sorry to respond rather late but ill-health does odd things to one! I know you like things “bare bones”, have you had a try of pale moon,it's firefox stripped for speed . The only add-ons I use are Noscript, HTTPS Everywhere, HTTP Nowhere and WOT. Noscript is cool if your just browsing but if you have to interact, WOT gives you an idea if you want to turn scripts on/off, like if it comes up red, I just leave it. Noscript saves a world of pain .You know the odds between HTTP/HTTPS so HTTP Nowhere may be something to look at.

No AV on your lappy? It's as you say, your browsing habits are your best defence.

I still use keyscrambler, there is no slow down so what the ****.

I've just stoped smoking (two months) ,Ifeel like God + !

my best,

pitcher

P.S. Mbam is the best on demand scanner I've ever found, worth a scan if no realtime AV in place.

Safe surfing.

Awop-Bop-A-Loo-Mop-Alop-Bam-Boom. ~ Little Richard.

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hi pitcher

no worries, health is most import. be well. (i've also stopped the cigs, 10 mths now :))

yes, i just use no script with fox (no other addons), it stops ads and controls flash. browsing is quick, and if i need to allow a site its easily done. can't knock it.

yes, i use mbam also, and SAS re on demand. and still using the older version (without the bloat) spybot.

cheers.

re lappy, just trying it without real time a/v seeing how it goes. there's nothing sensitive on it to risk, and is just a browser. if it does happen to get infected beyond fix, will just wipe.

Edited by Ford
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  • 4 weeks later...

All latest versions of Firefox have a basic built-in pdf reader, but it's not activated by default. To activate it:

 

 

  • type about:config
  • Click on "I'll be careful, I promise!"
  • in the search box type pdfjs
  • right click on "pdfjs.disabled" and click "Toggle". The value should now be "false".

EDIT: Another positive consequence of that (tested only on Linux and Freebsd but should work in Windows too) is that you can also print the page onto a pdf file, just like Google Chrome.

Edited by san_d

"Ask not what your country can do for you, ask what you can do for Poundland"

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  • 10 months later...
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