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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Consumers who try to wriggle out of their credit card debts based on a technicality have been dealt a blow after one loophole was closed by the High Court, it is claimed.

Legal experts insist the decision means the argument that debt cannot be enforced when a lender cannot provide an exact copy of the original credit card agreement, or where the agreement contains a minor error, has been blown out of the water for many (see the Write-off your debt? guide).

This route, often put forward by claims management firms, has proved a relatively successful avenue for claims and MoneySavingExpert.com has seen limited evidence of lenders no longer chasing borrowers for debt in such circumstances.

The ruling does not mean an end to the debt-avoidance industry which has grown rapidly over recent months as other avenues may still exist, the Judge in the case said.

The verdict

The High Court trial, held at the Manchester District Registry Mercantile Court, involved eight separate claims by consumers against lenders to determine certain legal principles of when a credit card debt can be deemed unenforceable.

Even if unenforceable, a lender can often demand payment and register non-payment with a credit reference agency which can hit your credit score. It cannot, however, seek a court order to ensure payment.

Judge Waksman said last week in his ruling:

  • Lenders do not have to provide an exact copy of the original agreement. They simply have to provide "a reconstituted version... which may be from sources other than the signed agreement" under Section 78 of the Consumer Credit Act.
  • As a result, he says lenders will usually be able to supply copies even if not within the required 12 working days.
  • He also agreed with an earlier ruling in October that stated even if a lender cannot provide a copy, the debt is only unenforceable until a copy is provided. And, even while temporarily unenforceable, it does not stop the lender from reporting non-payment to credit reference agencies or from sending letters demanding payment (see the Debt write-off blow MSE News story).
  • In any case, he said the lack of credit agreement alone does not mean the relationship between lender and consumer is "unfair".
  • Where an agreement has been "varied" (eg, where the interest rate has risen), a copy of the original and the varied terms must be produced.

Upshot of the ruling

Some claims management firms, such as Cartel Client Review, one of the most aggressive firms which charges an upfront fee, declared the ruling a "victory".

Carl Wright, from Cartel, says: "The High Court has ratified what Cartel has been fighting for, for over two years, that where a bank or credit card company is in breach of Section 78 of the Consumer Credit Act that the agreement is legally unenforceable."

However, Judge Waksman said: "It it seems to me to be likely that the number of challenges about Section 78 copies (where it cannot provide a copy of the agreement) will diminish significantly hereafter.

"Absent (of) any positive allegation of improper execution, a claim based solely on the absence of, or defect in, a copy will not succeed."

Other legal experts say even though a debt is unenforceable while a copy of the agreement is absent, it is now easy for lenders to provide one. Even if they don't, there are dire consequences for consumers.

Daniella Lipszyc, a solicitor from law firm Ultimate Law, adds: "Banks and lenders will find a copy now they have this guidance.

"In any case, even if the document is not found the debt is only temporarily unenforceable until a copy is produced and many will not want to have their credit files tarnished or be threatened by debt collectors."

She says consumers are only likely to succeed in having their debt deemed unenforceable where a lender has treated them unfairly, such as by increasing their interest rate, or where payment protection insurance (PPI) has been missold.

Other test cases based on the misselling of PPI are ongoing.

The Office of Fair Trading issued guidance for the trial in which it stated both lenders and claims firms often mislead consumers.

It says: "We are pleased with the judge's ruling and will be publishing guidance on this matter in the new year."

Moral issue

Critics argue debt-avoidance is immoral where you have legitimately borrowed cash and have been treated well by your lender.

The British Bankers' Association says when consumers gets their debts cleared, it means higher charges for everyone else to make up lenders' deficits.

The Ministry of Justice has previously warned against believing the "misleading" marketing slogans used by many 'ambulance-chasing' firms that sometimes suggest success is "easy" (see the Beware fee-charging firms and Warning over debt ads MSE News story).

Daniel Goldberg, from claims company Challengeyour.com says while some claimants are successful, the many promises of widescale write-offs are wildly exaggerated.

Goldberg adds: "Only in very few cases is debt write-off possible. Many of the claims being put through are not working.

"Even if an agreement is unenforceable, a judge can override this."

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This has been done to death on here already and is being discussed on the Debt forums.... have a read.

 

:)

 

It would be helpful if you could post a link as I can't find the thread :(

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