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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Think this would work? (RBos


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I am at the stage before sherriff court currently looking to claim around the £2400 mark.

 

 

I have sent my LBA and the deadline has expired, just got their standard template. so im about to toddle off to the sherriff court.

 

Before i do this do you think i should give customer relations a ring and see if they will re-think there mistake? If they pay me now they'll only be benefiting themselves in the long run.

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I would call them...it shows that you have exhausted every avenue, but they probably won't play ball. You'll end up having to issue court proceedings anyway (I think)

 

good luck

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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Ok. I spoke to tommy mclean directly this morning and he said that he is going to get some nice chap called neil to give me a ring back later to let me know if there is anything else they can do. I've been honest with them and stated that if they are able to refund at least £1500 then i'll drop it. However that is the lowest i'm willing to accept and if a suitable arrangement can't be made then i'll be taking my behind upto the sherriff court (its on my route to work anyway).

 

Ill let you know what happens.

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YAY! good for you

 

IMHO I would settle for 552 (my claim is for 792) giving them 12 quid a charge. ONCE A MONTH. I think that in this day and age if I went over my overdraft I should be penalised and that 12 quid is ao OK sum.

The thing is we all know they are going to have to make money some how.

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Did not hear back from neither tommy or neil. I will give them one last days grace today and then i'm going to the sherriff court. if there due me over 2k sure as hell im not going to sit about and let them keep it

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Just a little update, I got a letter offering me £1235 which i have accepted and i am waiting on payment. However what i want to know is i have a 1000 over draft at the mo but i am approximately 1200 overdrawn. Will the bank use the offer to clear my full overdraft including the agreed one? or will the just clear the unauthorised £200 and let me keep my other one? if they clear it then this past 2 months has been a complete waste of time, but i will say that if it does i will be going to the sheriff court to claim the rest and also the newspapers.

 

Oh and by the way, Full and final setllement my @r$e.

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I am about in the same position as you are Bajills, I will accept 552 out of my 792 and would REALLY rather not file a claim, all of the form filling, legal stuff just seems a bit stressful and I work about 78 hours a week so could really rather do without.. for the sake of 250 quid I would rather settle early.

How did you reach Tommy Mclean directly?

 

They will probably credit the amount into your current. Are you worried they will revoke your o/d?

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