Well - here goes nothing. I have a claim reference number, I have asked for the charges back by telephoning their customer realtions line (number found on here - thanks people), and am following the request up with a aletter too. Belt and braces approach.

They refunded 76 out of 533.05 on 20/3/06 - and now I'm asking for the rest of the charges from the last 6 months.

You never know - you don't get if you don't ask. Community Legal Services advised me to use the terms priority and non-priority creditors, as the bank is a non-priority creditor that has caused me difficulty with priority creditors - rent, food, utilities etc.

I will keep you posted as to the outcome.

All I can say is - thank you to everyone who has posted info to this site, and to the owners for hosting it etc you are all stars.

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