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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

***LloydsTSB contact details***


BankFodder
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Here is an address for a department which seems to like to hide itself away from the public. They should really know their stuff as they are responsible for ensuring compliance by the branches. Send your S.A.R - (Subject Access Request) to them. They of all people should understand what is needed and should make sure that it happens.

 

If you don't get your information - then call them and complain. Insist that they handle it when they try to fob you off somewhere else

 

Lloyds TSB Bank PLC

Compliance Dept.

Mountbatten House

Military Road

Chatham

ME4 4JF

 

Tel: 01634 834 207

Also try: 01634 829 222

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  • 1 year later...

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Online Email

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0845 3000 000

Penny Berryman's direct telephone number. 020 7522 5202

 

INTERNET BANKING WEBSITE: -

Log On

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Once registered, a user can log on and view statements. On the page where you see the detailed entries, there is a box entitled "Please select a statement option" - click on the little downward arrow at the right, and a drop down menu appears. Choose "search your statements" and hit "go". Then appears a form which allows you to search for statements, up to three months at a time. You can go back to 1 July 2002 only.

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  • 10 months later...

This might be useful to a few people around here. Letters are very untraceable in my experience if sent to their PO BOX so send direct.

 

Thank you for your enquiry, regarding BLS Collections.

I have been looking into this for you.

As far as I can ascertain, BLS Collections is part of Lloyds TSB plc.

The main address for the section dealing with debt recovery is:

Consumer Debt Recovery Team

Lloyds TSB plc

Queens Road Quadrant

Brighton BN1 3XJ

BLS Collections have confirmed to me that they deal with debt recovery issues, on behalf of Lloyds TSB plc. They informed me that any request sent to BLS Collections, PO Box 467E, Oxford, OX4 1WA, is forwarded to the Consumer Debt Recovery team.

However, if you want copies of any of the Consumer Credit Agreements, then I suggest you need to write to directly to the Consumer Debt Recovery team at the address I have given above. I suggest you use the recorded delivery service of Royal Mail and make sure you enclosed the required £1 fee.

They will have 12 working days (a working week is counted as five days - Monday to Friday), from when they receive the written request, to reply with the required documents. The creditor must not take more that 30 days to comply.

Yours sincerely,

 

Bert Pridgeon

Consumer Advice Officer

Oxfordshire County Council

Trading Standards Service

 

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  • 3 weeks later...

I've just discovered this fake address for myself after trying to get a special delivery letter signed for. The Royal Mail have confirmed there is no such PO Box or postcode. A redirect was in place and my letter has disappeared into a black hole.

 

What I want to know is whether this practice breaks any rules and regulations, because I'd love to do something about this.

 

Well done for finding this out, Patma

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  • 1 year later...

New address for Subject Access Request.

 

DSAR Unit,

Lloyds TSB BANK PLC,

Customer Service Recovery,

Charlton Place,

Andover,

SP10 1RE

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 5 months later...

After assisting with A Lloyds TSB customer who has issues regarding Lloyds non Compliance with their SAR-I have noticed from the ICO Database for Data Controllers that the Birmingham address does not feature for their data controller-certainly not for personal accounts-the address that is registered comes up at the London R/O

I am posting the whole entries from the Lloyds TSB registrations-simply click on the one which applies to open up the details.

My thoughts are that the one people have been using is the copy statement unit-which I assume would not be able to handle all criteria under a Full SAR.

 

 

LLOYDS TSB ASSET FINANCE DIVISION LIMITED

LLOYDS TSB AUTOLEASE (VH) LIMITED

LLOYDS TSB AUTOLEASE (VL) LIMITED

LLOYDS TSB BANK INSURANCE BROKERS LTD

LLOYDS TSB BANK PLC

LLOYDS TSB CARSELECT LIMITED

LLOYDS TSB COMMERCIAL FINANCE LTD

LLOYDS TSB COMMERCIAL FINANCE SCOTLAND LTD

LLOYDS TSB COVERED BONDS LLP

LLOYDS TSB DEVELOPMENT CAPITAL LIMITED

LLOYDS TSB FOUNDATION FOR ENGLAND AND WALES

LLOYDS TSB FOUNDATION FOR NORTHERN IRELAND

LLOYDS TSB FOUNDATION FOR SCOTLAND

LLOYDS TSB FOUNDATION FOR THE CHANNEL ISLANDS

LLOYDS TSB GENERAL INSURANCE LTD

LLOYDS TSB GROUP PENSION TRUST (NO 1) LIMITED

LLOYDS TSB GROUP PENSION TRUST (NO 2) LIMITED

LLOYDS TSB GROUP UNION

LLOYDS TSB INDEPENDENT FINANCIAL ADVISERS LIMITED

LLOYDS TSB INSURANCE SERVICES LIMITED

LLOYDS TSB LEASING LIMITED

LLOYDS TSB MONTRACON LIMITED

LLOYDS TSB MORTGAGES LIMITED

LLOYDS TSB PRIVATE BANKING LTD

LLOYDS TSB SCOTLAND PLC

LLOYDS TSB SECURED FINANCE LLP

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks

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