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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Alun007 v BOS


Alun007
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Dear All

 

Hope everything is going according to plan.

 

I have a question. I have recently received all my statements from the bank for the past six years and have listed all the charges on a spreadsheet by date, type and amount. I am ready send away my letter asking for reimbursement, however, before I do this I need the following clarified. Do I send the list of charges with the whole amount i.e. what was actually applied to my account and ask for that back or do i work out what the charges would be if the £12 limit is applied?

 

I'm not sure about this and would appreciate any advice.

 

Thanks

 

GOOD LUCK TO ONE AND ALL :D

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Guest BlueRuby
Do I send the list of charges with the whole amount i.e. what was actually applied to my account and ask for that back or do i work out what the charges would be if the £12 limit is applied?

 

Nooooo :o:eek: Claim back what was taken from you in the first place. The bank will probably make you an offer based on the £12 limit - you don't have to accept it by the way - which in fact the OFT suggested as an absolute maximum but which the banks are seeing as generosity ;)

 

Hope this helps and good luck with your claim - not that you'll need it :)

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You can claim back what was actually charged to your account!! ££££ Then if you get to filing a claim at court you can add on 8% interest!! Read as many threads as you have time to on this forum. I've been reading for 2 months and am still learning new helpful things every day!! Hope this helps and good luck!! :)

BOS

Claim No.3 for £589.75+8%, Decree received, Sheriffs Officers instructed to serve a charge 21/4!

Claim No.4:- claiming £1507.00, Court Papers submitted 5/4 !

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  • 1 month later...

Dear All

 

Hope everyone is getting on well and letting friends and family know the goood news.

 

The time scale set out in my LBA expires in two days time and I now need to get organised with regard to making a claim through the courts. I want to be exactly sure what I'm doing, I think a mistake now could blow it all!! I am claiming £2388, live in Edinburgh and would really appreciate a step by step idiots guide as to my next move. I believe we in Scotland have to go through the Sheriff Court and I also think there is a limit here too in terms of what you can claim.

 

Any help would be greatly received.

 

Thanks in anticipation and good luck to one and all :-|

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Alun, go to Forums---Guidance Notes---Scottish Procedure---Sheriff Court.

My Small Claim of £720 & 8% & £39 court fees is due in Edinburgh Sheriff court on the 10th of October, but I know I will hear from BOS before this.

You can claim £750 small claims or £1,500.00 Summary claim, read more of the BOS threads on the site and you will get abetter idea of what the score is.

 

All the best

 

 

Scott.

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