Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


Results 1 to 9 of 9
  1. #1

    Default Meagre Repayment Offer For Charges.

    Haven't used my RBSicon account since early 2007 but dug out my old statements and worked out the late charges between 2004 and 2006.

    Charges total of around 160ish,added cash interest rate current as of last time I used the card before paying it off for grand total of 450 ish.

    Posted off last Friday and received offer today of 60ish payable as cheque as Full & Final.

    This was difference between 20 charge and current 12 charge plus 8%.

    ''Our revised charge is now 12,in line with the OFT's guidelines.''

    I've written back declining and stating intention to take to Court with attendant publicity as to how they justify their charges unless they cough up as requested in next fortnight.

    Any body had similar dealings and how did they proceed?


  2. #2
    Old_andrew2018
    Guest

    Default Re: Meagre Repayment Offer For Charges.

    there are template letters which you can use to reject partial payments


  3. #3

    Default Re: Meagre Repayment Offer For Charges.

    Quote them OFT 842 especially part 1.14


  4. #4

    Default Re: Meagre Repayment Offer For Charges.

    Wrote back declining their offer of 60 odd and giving them lbaicon letter saying 14 days to pay full amount claimed.

    Received letter today upping offer to full repayment of charges +8% for total of around 170.

    Spoke on phone to them and had explanation that uniquely RBSicon use the next payment received after a late charge has been applied to pay off the late charge first before using the remainder against your outstanding balance,meaning that any default charge never attracts compounded interest.

    As such they will never pay the compound interest portion of any claim.

    A smidgeon of negotiating increased their offer from 8% to 17%, meaning an additional 20 odd onto the total offer.

    Any one have knowledge or experience of this or are they telling porkies to me?

    I'm inclined to accept unless someone can disprove their statement above.


  5. #5

    Default Re: Meagre Repayment Offer For Charges.

    Any opinions or advice?


  6. #6

    Default Re: Meagre Repayment Offer For Charges.

    Bump

    Acceptance of offer as F & F received today to fill in and return--any advice?


  7. #7

    Default Re: Meagre Repayment Offer For Charges.

    Quote Originally Posted by middenmess View Post
    Bump

    Acceptance of offer as F & F received today to fill in and return--any advice?

    Hi Middenmess

    A while back when I claimed from RBSicon, they too replied to my claim with a Full and finalicon offer of a lot less than the total claim and the fac tthat they wouldn't pay interest. I declined and basically told them I wanted the full charge with interest or I would see them in court. I raised court proceedings for charges plus interest. No reply was received until the day before I was due to appear in court, when they e-mailed me a formal offer to pay me back all charges with interest.

    I should point out this was before the test case, however if I was in your shoes I would raise court proceedings and the worst that would happen is the judge would stay the case until the test case is resolved and the OFT have decided on the fairness of the charges. This could be a long wait however, until all the ins and outs of the case are concluded.

    If you really need the money and are not prepared to wait then you should probably accept their offer.


  8. #8

    Default Re: Meagre Repayment Offer For Charges.

    Quote Originally Posted by middenmess View Post
    Bump

    Acceptance of offer as F & F received today to fill in and return--any advice?
    If it's a credit card claim and you are happy with the settlement then accept it.


  9. #9

    Default Re: Meagre Repayment Offer For Charges.

    Thanks guys,I'm happy to accept as 200 in my pocket now is better than in theirs and the possible prolonged time & hassle spent on a further 200 can be better spent on other things--like bank charges and PPIicon claims.



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
We use cookies to personalise content and ads and to provide social media features. We also share information about your use of our site with our advertising and analytics partners. See details