Jump to content


  • Tweets

  • Posts

    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
    • Hi. Please don't follow McD's advice to contact Met to appeal. They won't listen and you could end up giving them helpful information. HB
    • The UK-based mining giant Anglo American says it has received a takeover proposal from Australia's BHP.View the full article
    • who gave you the NTH? who was it sent to? thread title updated dx  
    • blimey CAG gave all that FREE help over +6mts and +100 posts and they never even bothered to comeback...
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

RBS CCA request received


along
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5166 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I attaxch the info i received following a recent request. It is a signed agreement - i assume I am now in the enforceable camp?, or can someone point me in the direction of where I can attempt to read up on how to identify if it is or isnt pls.

BOS.pdf

Link to post
Share on other sites

It doesn't contain any of the prescribed terms and the T&Cs they've provided are not within the 4 corners of the document you signed. Send them this;

 

Dear Sirs,

 

Account no xxxxxxxxxxxxxx

 

 

Re: my request under the Consumer Credit Act 1974

 

This account is in Dispute .

 

On xx/xx/2009 I wrote to xxxxxxxxx requesting that xxxxxxx supply me a true copy of the executed credit agreement for this account.

In response to this request I was supplied a mere application form which did not comply with the requirements of the Consumer Credit Act 1974.

 

The document sent purporting to be a credit agreement does not contain any of the prescribed terms as required by section 60(1) Consumer Credit Act 1974. The Consumer Credit (Agreements) Regulations 1983 (SI 1983/1553) made under the authority of the “1974 Act” sets out what the prescribed terms are, I refer you to Schedule 6 Column 2 of SI 1983/1553 for the definition of what is required. Suffice to say none of the terms are present in the document

 

Since this document does not contain the required prescribed terms it is rendered unenforceable by s127 (3) consumer Credit Act 1974, which states

 

127(3) The court shall not make an enforcement order under section 65(1) if section 61(1)(a)(signing of agreements) was not complied with unless a document (whether or not in the prescribed form and complying with regulations under section 60(1)) itself containing all the prescribed terms of the agreement was signed by the debtor or hirer (whether or not in the prescribed manner).

 

This situation is backed by case law from the Lords of Appeal in Ordinary (House of Lords) the highest court in the land. Your attention is drawn to the authority of the House of Lords in Wilson-v- FCT [2003] All ER (D) 187 (Jul) which confirms that where a document does not contain the required terms under the Consumer Credit Act 1974 the agreement cannot be enforced.

 

In addition should you continue to pursue me for this debt you will be in breach of the OFT guidelines, I draw your attention to the Office of Fair Trading’s guidance on debt collection

The OFT guidance which was issued July 2003 (updated December 2006) relating to debt collections and what the OFT considers unfair, I refer to page 5 of the guidance which states;

 

2.6 Examples of unfair practices are as follows:

 

h. Ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment.

 

I require you to produce a compliant copy of my credit agreement to confirm I am liable to you or any organisation, which you represent for this alleged debt, if you cannot do so I require written clarification that this is the case. Should you ignore this request I will report you to the Office of Fair Trading to consider your suitability to hold a credit licence in addition to a complaint to Trading Standards, as you will be in breach of the Administration of Justice Act 1970 section 40

 

Since the agreement is unenforceable and the default notice is non compliant, it would be in everyone’s interest to consider the matter closed and for your client to write the debt off. I suggest you give serious consideration to this as any attempt of litigation will be vigorously defended and I will counter claim for all quantifiable damages

 

I respectfully request a response to this letter in 14 days

 

 

I trust this out lines the situation

Print name do not sign

Link to post
Share on other sites

Thanks for the reply.

 

I am currently continuing to make payments as I dont want my credit score ruined. Does that mean I will be in a catch 22 situation? ie saying its in dispute but making payments.

 

Even though it can be argued to be unenforceable - they can still ruin my credit file cant they?

 

What options are there to avoid credit reports being ruined but claim an agreement should not be enforced. Is me continuing to pay weakening my position should it be drawn into a legal battle?

 

Its all a little confusing regarding the actual logistics of dealing with these requests.

 

I have followed quite a few threads with interest but I am still at a loss what the 'best' course of action is.

Link to post
Share on other sites

  • 3 months later...

Whilst your account is in dispute, they are unable to request any amount of payment from you against the account nor can they append anything to your credit file until the dispute has ceased.

 

You're quite within right to put the account into dispute as per the CCA lays out is an acceptable period of time for RBoS to provide the documents you requested. They have not done this even if they believed they had sent the correct documents so your account remains in dispute despite what they may tell you.

Link to post
Share on other sites

although terms and conditions are referenced in the declaration, they are not the ones that applied with the issuing of your card.

make no mistakes...

although lawfully, they are restricted from enforcing/passing to a DCA/or amending your credit reference.

THEY WILL TRASH IT.

 

you could always offer a lower payment and ask them to stop the interest and charges but....that's when they say no and start to put the interest up and your limit down.

 

it's your call..

I'm on the receiving end of RBS/MINT...they have terminated with a dodgy default notice though...poor things

series 3

If my advice helped you please click my star

Link to post
Share on other sites

Thanks for the response. Since receiving the documents I havent replied to them as I have more or less given up thinking there is a way out of it.

 

I continue to make the payments - I admire people that take on the banks but I have a mortgage, wife and kids. I cant take the risk of having ballifs knocking the door taking their stuff away.

 

I am resigned to paying the minimum payments (thats all I can afford) and having the debts sitting there forever. I simply dont earn enough to enable me to be able to pay them off. Every month i pay, about £1 comes off my overall balance.

 

CCA requests seemed like a good idea at the time but they dont really get you anywhere. I was waiting for all these so called test cases in the hope things were clarified but I m no legal expert and I will have to leave the loopholes to those much more informed than me. For the people that get their debts written off or similar, its us left paying higher interest to compensate the banks !! A very viscous circle isnt it !

 

Thanks for all for the help.

Link to post
Share on other sites

How you handle it is your decision. Yours alone.

You could ask them to stop the interest and charges and offer them a lower amount until your circumstances change.

With the CCA being unenforceable you have a great tool.

tell them that their CCA is waste paper but you would like to pay off your account at a lower rate.

At the end of the day, a court would never make you pay more than you could afford, and if you keep the payments up then NO bailiffs are going to get involved.

I have a mortgage and children too as do most on here.

I can't afford to pay my debts but will fight. Worst case scenario if in court I lose then I will let the court decide the terms of repayment.

No matter what you give them they always want more.

When I was making minimum payment, they lowered my limit and hiked the interest payments..obviously this didn't help me.

It helped me to decide to put up a fight.

It's your call.

Just have a read on here, we're all in the same boat.

 

 

series3

Edited by Series3
spelling

If my advice helped you please click my star

Link to post
Share on other sites

I fell in the trap moving home, doing work on the house funded through credit cards with the intention of a remortgage to repay cards and then obviously repaying over a prolonged period at a low rate.

 

With house prices falling like they have, I cant remortgage due to loan to value issues, all the inticing low rates on credit cards have long finished and I am stuck in this mess.

 

Incidentally, all my CC providers have been lowering credit limits and increasing interest rate. I thought it was just me being picked on and promted me doing the CCA requests I have done. After considering the next course of action though I must admit I chickened out as felt I could never win, I would get in too much of a mess.

 

Thanks for giving me your point of view, its useful to know how other people go about things. In my case, I just dont want to ruin my credit file, I suppose thats my overriding concern as otherwise i would just stop paying for a while until I was straight.

 

How they will ever eventually be repaid is another matter !!

Link to post
Share on other sites

your spending is monitored all the time..for instance if you use a CC for fuel or asda, then pay the minimum, it will get flagged and they know you are struggling. Next step is they consider you a worse risk..so down with the limit and up with the interest.

Once they start with your file, others will follow. The more of a risk, the more interest. I was doing same, but could only keep it up for so long, debts getting bigger with interest, basically not even denting the balance just covering interest.

If my advice helped you please click my star

Link to post
Share on other sites

your spending is monitored all the time..for instance if you use a CC for fuel or asda, then pay the minimum, it will get flagged and they know you are struggling. Next step is they consider you a worse risk..so down with the limit and up with the interest.

Once they start with your file, others will follow. The more of a risk, the more interest. I was doing same, but could only keep it up for so long, debts getting bigger with interest, basically not even denting the balance just covering interest.

If my advice helped you please click my star

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...