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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fatboab v RBS


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I've just compiled my Subject Access Reequest letter, from the one in the templates and am about to send it off with my £10 cheque. I'm sure I read somewhere to send it to the Data Controller at the address registered with http://www.esd.informationcommissioner.gov.uk/

 

However, I've been seeing on this forumn that you cna also just send it to your branch and they'll forward it on. It turns out that the address for the Data Controller is my branch address anyway.

 

So do I address the letter to the Data Controller, or the Branch Manager...?

 

 

Cheers,

Bob.

 

RBS: S.A.R. for full banking history sent, 11/08/06

RBS: Partial banking history received, 01/09/06

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don't think it will make much difference, they seem to have systems in place to ensure everything gets to where its supposed to go.

 

Stacy

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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Turns out I forgot me cheque book today... :mad: So I wont be sending it until tomorrow. Will probably send it recorded delivery to the Data Controller.

 

Cheers,

Bob.

 

RBS: S.A.R. for full banking history sent, 11/08/06

RBS: Partial banking history received, 01/09/06

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I sent my S.A.R. for my full banking history recorded delivery on Friday. So give it a few days to find the right person and the timer's counting.

 

Cheers,

Bob.

 

RBS: S.A.R. for full banking history sent, 11/08/06

RBS: Partial banking history received, 01/09/06

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  • 3 weeks later...

I got a bit of a shock when a large package arrived from the RBS with this mornings mail. I oinly sent the S.A.R. on the 11th of August, I wasn't expecting to get anything back for another couple of weeks. I was quite pleased as I flicked through the copy statements, but...

 

You just knew there was going to be a but didn't you...?

 

The letter I sent them was out of hte template library and asked for my "complete" history, they have only sent me the last six years. The letter states:

 

Please supply me with a complete list of transactions and charges relating to my banking history with your organisation. Alternatively, a complete set of statements for that period will be acceptable.

 

The only problem with this that I can see is that they haven't sent the break down of charges for each month. Normally with the RBS if you get charged, you get an extra page with your statement, those are missing. IT's not like I asked for them either, although I thought they would be part of the statement...?

 

So what do I do...? I think I should write to them again saying thatnk you, but you've not sent me what I asked for. I.e. not hte full history and no charge break down. Obviously stating that they are still bound by the original 40 days.

 

Anyone got any advice...?

 

Cheers,

Bob.

 

RBS: S.A.R. for full banking history sent, 11/08/06

RBS: Partial banking history received, 01/09/06

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