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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Melons V Rbos


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Just thought I would share my experiences so far with you fine people.

 

Letter sent requesting bank statements for the past six years on my Royalties premier account on 15/5/06, with a £10 cheque clerly requesting full subject access request and bank statement for the past 6 years.

 

Letter recived back dated 25/5/06 asking did I want to have just the bank statments (which would be £5) or a full subject access request.

 

Wrote back on 10/6/06 advising that as previoulsy stated I requested a full subject access request (Is it just me or are they trying to stall me here?)

 

letter recieved back on 21/6/06 thanks for you letter we will send you full details within 40 days from the date that the request was recieved from the bank.

 

26/7/06 still no bank statements so write them a letter giving them 7 days to reply (sent recorded) or I would apply to the County Court for an order to enforce compliance, together with damages at the discretion of the court.

 

Guess what? on 30/7/06 all my bank statements turn up, so that night, added up the charges then checked and double checked, triple checked and then checked again (well I am an auditor so second nature)

 

Preliminary letter sent on 3/8/06 for £1225.00. They don't have long to reply now, so will let you know how it goes.

 

 

 

 

Helen

 

Monument - £312 - Request for repayment of charges sent 26/6/06. Letter received offering £156. LBA sent 25/7/06. Court claim made 22/8/06.

RBS - £1225.00 - Request for repayment of charges sent - 3/8/06. LBA sent 30/8/06

Capital One -£160.00 - Request for repayment of charges sent. Reply offering £96. LBA sent reply received saying that's your lot. Court claim made 27/7/06, has until 15/8/06 to reply. **FULL SETTLEMENT RECEIVED 17/8/06. £160.00 + £30.00 c/costs. **

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Hi Melons30

 

same almost happened to me they cut it very fine and even then did not supply all the details, so technically they are in default (but i'm saving that for later). I'm claiming about £5200 + about £1200 in interest. I'll be doing it in two chunks I think

 

I'm at the fob off go away letter from Tommy and LBA stage.

 

I'm not even going to ask about your user name :-)

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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Good luck Dave,

 

Hope it all goes well for you.

 

As for my user name, well as you can see my name is helen so I was always called melons from a young age at school and it has stuck ever since. Nothing to do with anything else ha ha :lol:

Helen

 

Monument - £312 - Request for repayment of charges sent 26/6/06. Letter received offering £156. LBA sent 25/7/06. Court claim made 22/8/06.

RBS - £1225.00 - Request for repayment of charges sent - 3/8/06. LBA sent 30/8/06

Capital One -£160.00 - Request for repayment of charges sent. Reply offering £96. LBA sent reply received saying that's your lot. Court claim made 27/7/06, has until 15/8/06 to reply. **FULL SETTLEMENT RECEIVED 17/8/06. £160.00 + £30.00 c/costs. **

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  • 3 weeks later...

Letter received on 22/8/06 from Tommy McLean at Customer relations saying that we believe the charges are fair blah blah, and that therefore the charges will stand.

 

LBA sent today.

Helen

 

Monument - £312 - Request for repayment of charges sent 26/6/06. Letter received offering £156. LBA sent 25/7/06. Court claim made 22/8/06.

RBS - £1225.00 - Request for repayment of charges sent - 3/8/06. LBA sent 30/8/06

Capital One -£160.00 - Request for repayment of charges sent. Reply offering £96. LBA sent reply received saying that's your lot. Court claim made 27/7/06, has until 15/8/06 to reply. **FULL SETTLEMENT RECEIVED 17/8/06. £160.00 + £30.00 c/costs. **

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