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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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help explaining charges


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Does anyone know how the monthly fee for an RBS royalties gold account shows up on a statement ?

 

I seem to get a charge mid month that just says CHG TO 01JAN A/c xxxxxx.

 

I think this might be it as i seem to get it even if there have been no charges, but it's not always the same amount. It's a minimum of £10, but sometimes £30 or £40. Do I need to take £10 off each of these before I try to claim it back ??

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You should not be getting 30 or 40 quid charges !!

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi Steveandluc, I'm sure that they charge £10 for the Royalties Gold account. As for the £30 or £40 charges I expect them to be some sort of maintenance charge for maybe being over your overdraft limit or having a returned dd or s/order the previous month. I'm also unsure about these service charges as I have these charges most months at £22.50 (with clydesdale) normally for being over my overdraft limit after having a returned s/o. I'm also wondering if you can claim some of this back.

 

Good luck

davg

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Hi steveandluc

 

a Royalties account started off at £9 and has increased to £10

at the same time overlimit fees have increased from £15 to £20

 

** edit **

 

just checked again

 

sometime in 2005 the "charge" for overlimit went up to £28

 

** edit **

 

sooooo

 

if you get chg to act of £24 this will be £9 + £15

or if you later get chg to acct of £30 it will be £10 + £20

 

-----------------------------------------------------------------------------------------

** or if you get a charge to account of £40 it will be (£12 + £28 ) **

my account changed to premier (£15) in late 2005 so gold charges may have gone up to £12 (dont know)

 

(if the royalties gold has gone to £12 then chg to acct will be £40)

------------------------------------------------------------------------------------------

 

latest charges are unpaid d/d £38, referal fee(bounced cheques) £30 overlimit £28

 

BASICALLY WHAT I AM SAYING IS TO CHECK YOUR STATEMENTS

IN THE EARLY DAYS IT WILL BE 9+15 THEN 10+20 THEN MAYBE 12+28

 

do the maths and work it out

this only applies to "charge to Account"

 

only claim the "extra" ie £15, £20 or £28

 

 

Sorry this started out simple and has grown horrendous

 

 

hope this helps

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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The service charge is an agreed one since it covers extra benefits from the account.(or certainly should do ) these extras usually include extra interest discounts on services/shopping etc.

 

Aside from the monthly charge for that I would class the others as penalties.

So anything over the 10.00 per month I would claim for.

 

As a matter of fact if it can be shown that you have had no benefits from paying this extra charge then I would consider that as well.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Guest BlueRuby
As a matter of fact if it can be shown that you have had no benefits from paying this extra charge then I would consider that as well.

 

When I had a Royalties account the only benefit of interest to me was a £100 free overdraft. Assuming that a free overdraft is still part of the Royalties package, I don't think you could claim that charge back.

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