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    • Thank you for that i thought id just ask as i was unsure.  Just hope its returned to me and doesnt spend the rest of its life going back and forth to Singapore  
    • Thanks @lolerz. I've attached it to the post. What do you think? What's the organ grinder? NTK.pdf
    • I'm afraid that if the value of the item was under declared then that is probably the best that you can hope for. Also, because the item was incorrectly addressed – even by a single letter, if that because the issue relating to the delivery then that has probably compounded the problem. There is probably very little that can be done. If you are lucky you will get the item back and then you can start again and declare it properly. Undervaluing parcels which are sent by any means is always going to cause a problem if the item is lost or damaged. It may mean that the cost of delivery is slightly less – but at the end of the day the risk becomes yours. When you enter into any kind of contract, effectively you declare it a level of risk to your contracting partner – and they decide to enter into the contract with you based on that level of risk. You have declared a level of risk and £50 – and that's the deal.   Additionally, undervaluing an item which is an internationally has the effect also of evading customs and any VAT system which is in force in that country – and that makes the whole thing a little bit more serious
    • Perfect. Nice and brief and to the point. You don't bother to start telling your life story. Just the way it should be. Send it off. You have probably done enough reading to understand that it won't make any difference don't start drafting your particulars of claim. Open an account with the MoneyClaim County Court system and start preparing. Post your particulars of claim here before you click it off. You may have noticed that at some point you will be asked if you want to go to mediation on this. We used to advise it but now we recommend that you decline mediation and go to trial. Your chances of success are much better than 95%. Going to trial will incur an additional hearing fee but of course you will get that back. However if you go to mediation, they will simply try to penny pinch and to get you to compromise and also they will sign you up to a confidentiality agreement and probably threaten you if you breach it. Not only that, if the mediation fails because you stand your ground, it will add additional delay while they then give you a date to go to trial. The best thing to do is to decline mediation – prepare for court hearing. Pay the extra fee. The chances are that rather than get a judgement against them they will then offer you a full settlement rather than go to court. If they do offer you full settlement then you will be obliged to accept it – but that's what you want. If they don't offer you full settlement then you will go to trial and there will be a judgement against them. Just so that you understand, our first interest is that you get your money back – but a close second is that it does go to trial and there is a judgement which we will then be able to use to help other people. Anyway as you should realise, we will help you all the way.
    • I sent a parcel to Singapore but i spelt the address incorrecltly by 1 letter so the parcel couldnt be delivered and was returned back to the Uk but checking the tracking today the parcel had returned to the UK but is somehow on its way back to Singapore as the tracking says "Item leaving the UK"    Ive spoken ( tweeted) Royal Mail help who confirm that the parcel seems to be going back to Singapore and that if its not " Delivered" by the 29th of April theyll deem it as lost and will accept a claim but i cant remeber when booking what the compensation amount was but i dont think it covers the amount of the item.  As it was my fault that it wasnt delivered in the first place can i trey and claim the full amount back ? i think if i remember correctly it was £50 compensation but the item was £170 So the timeline is thus ...   22nd Of March .    Booked via P2G & dropped off a Post Office.  25th March arrives in Singapore and goes through customs ect ect 26th   Incorrect address and item is flagged as "return to sender" 28th Item leaves Overseas intenational processing centre 15th of April , Item is leaving the Uk (Again)   ?    
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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BT Vs Talk Talk ????


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hello all!!!!!

Can anyone offer advice? I a currently in the process of canceling my bt phoneline and broadband which I have had no problems with but find very expensive. I have two issues:

One:BT tell me i am in a contract, apparently they sent me a letter saying they would renew my contract with them if I didn't reply to this letter, I DID NOT GET A LETTER!! so i will have to pay £74 for early cancelation. Also they have said i am in a contract with broadband and will have to pay £25 which i think is weird as other people from BT have said I am NOT in a contract for broadband, they have also been ringing to try to get me to enter another contract at a cheaper price so I know I' not in a contract.I have asked for proof is this right?

Two: Is Talk Talk any good ?BT have told me they are crap and will probably have connection issues and lose my phone number. I have hd connection issue before I went to BT so just wondering if anyone knew wht they were like......

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If I was being biast, I would say go with Sky as I work for them. On second thoughts......

 

I found o2 great for BB - getting uber fast speeds. I have a seperate Ukonline connection at my parents and the o2 one at my place is so much better. no download limts either

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I have TalkTalk phone line and broadband. Previously I had Tesco broadband, (which was just rebranded BT broadband with cheaper equipment to connect) I had masses of disconnects with the Tesco broadband (even though I forked out £60 for a good quality router!) and next to none with the TalkTalk. They can change your profile to balance stability with speed, and their online "members forum" guys are brilliant. Had no problem with them porting my number accross. BT are bound to say their product is better, it's amongst the most expensive on the market. If you live quite close to the exchange, TalkTalk use ADSL2 which can be a lot faster than BT, but further from the exchange the benefit is lost. It also depends on if your exchange has congestion. Do a search for your exchange, congestion and talktalk

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

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See this is the problem, I live two villages away fom the exchange and have had problems with Tiscali before BT, but it was only whn they replaced the wiring from the exchange did I get my signal back, so am thinking i need an ADSL broadband or maybe thats BT putting false ideas in my head, might try o2? OOOHHH i'm confused!!!

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I'm with Talk Talk on a LLU. I've had no problems with Talk Talk either phone or broadband.

 

Like Locutus said, the online help forum is excellent, though not as good as this one *cough*. They have dedicated support staff on the forum and can deal with the vast majority of problems from account billing to technical problems.

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  • 4 weeks later...

Credit where due - I was on Talktalk broadband but the local exchange set-up meant that they couldn't provide it free like in many areas. This cost me £31 a month for all calls, BB and line rental.

 

I was delighted therefore when they wrote to me confirming that, from a date back in 2007/08?, they equipment would be upgraded and the package cost would reduce to £21 a month.

 

I've had one glitch where the line was faulty but they sorted it and compensated me for a month of slightly dodgy phone and BBand connection.

 

Great value and pleased with customer services. :cool:

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Ouch! and no broadband = no online tech support :p They'd have you sorted in no time in my experience. Oh well, you're connected now. How's the connection holding up? are you getting good speeds?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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everythings working fine when i use the lap top but for some reason my pc will not connect to the hub using a wireless connection, it will only do it with the erthernet plugged in, keeps saying i'm getting my key wrong or theres a problem with my computer. The fun never ends......

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To be fair, this sounds like a problem with your hardware over talktalk's products.

 

Start a thread here :- http://www.consumeractiongroup.co.uk/forum/technical-computer-console-satnav/ so more people in the know see it and link to it in this thread.

 

I'd also sugest a couple of steps to get you started.

 

1st run a full antivirus check.

2nd go to Microsoft Windows Update and update all you can from here.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

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  • 2 weeks later...
hello all!!!!!

Can anyone offer advice? I a currently in the process of canceling my bt phoneline and broadband which I have had no problems with but find very expensive. I have two issues:

One:BT tell me i am in a contract, apparently they sent me a letter saying they would renew my contract with them if I didn't reply to this letter, I DID NOT GET A LETTER!! so i will have to pay £74 for early cancelation. Also they have said i am in a contract with broadband and will have to pay £25 which i think is weird as other people from BT have said I am NOT in a contract for broadband, they have also been ringing to try to get me to enter another contract at a cheaper price so I know I' not in a contract.I have asked for proof is this right?

Two: Is Talk Talk any good ?BT have told me they are crap and will probably have connection issues and lose my phone number. I have hd connection issue before I went to BT so just wondering if anyone knew wht they were like......

 

A WORD OF ADVICE STAY WELL CLEAR OF TALKTALK THEY MIGHT BE CHEAP BUT IT WILL COST YOU IN THE LONG RUN.

PERSONALY MY ADVICE IS TO GO TO SKY VIRGIN MIGHT BE ALL RIGHT WITH FEW £££

AS TOO TALKTALK ITS A NO NO NO IF YOU GET TIME DROP BY TO THIER FORUM AND TAKE NOTE HOW MANY VERY UNHAPPY CUSTOMERS ARE AND THAT WILL MAKE YOUR MIND UP

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I've had the opposite experience with talktalk. £21 per month, decent broadband, unlimited landline calls thrughout europe up to 70 mins per call (which is useful as I get free calls to some family members :p) and although my line is at the maximum away from the exchange, they will constantly tweek my profile to give me the best speeds I can achieve on their "member forum" website.

 

 

Of course their forum is full of people complaining... Why create an account there if not to get your problem seen to?!

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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I'm sure there will be customers having probs with Talktalk, just as with any other company.

 

Considering the deals TT offered and the number of new customers this brought to them, I think they seem to be handling it all quite well. They were snowed under around 2-3 years back, overwhelmed by customer numbers, but it seems they are handling matters better now.

 

The £21 package offers me all I need - BB, line rental and all my calls free (except 0844, 0845, 0870, etc :mad: Grrr) and I reckon it's great value.

 

The only fair way to compare would be to know how many complaints each company has compared to their customer base.

 

I'm happy with, and sticking to, Talktalk. :D

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  • 4 weeks later...

Have been with Onetel for ten years now and no complaints. Unlimitesd BB, calls 24/7 free 0845 etc, free 60 minutes to family in Oz ans NZ, free BT line and all for £30.74 a month. Enquired of Tiscali and Talk Talk but they are not interested in supplying their cheap service to the Lost Land of North Cornwall. Talk Talk ( now owners of Onetel ) tell me that they would supply me with the same service as Onetel but for £32 .74 a month. Have to get my tv from Sky, as reception is crap down here, and have just been ripped off by them but am unable to do anything about it. I was on SkyFreeview when they informed me that I had to renew my subscription but they were offering a much better package which would include loads more channels. Paid up, reset the telly and guess what - the same old programmes on the same old channels. Still good news, we only have to wait until 2020 to get digital radio. Ah! the speed of progress.

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  • 2 weeks later...

hey! I have been with TT for 3yrs no problem - I had to set myself up though as their modem router never arrived. I only just had a problem and find that Customer/technical service don't really care. They have been giving me the run around for 6wks. Until I came on this forum and found a contact that someone recommended at TT, and he is now on the case. I contacted him yesterday and today an engr is at my flat.

 

I think BT are more reliable as any issue with the phone line like mine TT has to contact BT to help resolve. In my case they never bothered until yesterday. So you will have to choose btw paying a few quid more or having a reliable service.

 

I have already ordered another line from BT out of frustration that the line was never going to be fixed, and I would have been right had I not come to this forum yesterday. I am still going to leave when my contract ends in 19days, if line is fixed i will cancel the other line I ordered.

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It is a strange situation, but BT retail have to contact BT openreach the same way as talktalk have to, so there is not much difference (and you can get shoddy treatment from BT! check around these forums!)

 

I would suggest anyone having trouble with Talktalk to try their "Member forum". Some good people on there get problems sorted out loads faster than their call centers!

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Talk-Talk are average as a provider as long as you have no problems which you need to contact them to rectify.

 

Using their standard advertised 0871 XX number, costs you 10p/minute and as their usual time taken to answer your call is around the 15-22 minute mark,- it can cost you!

 

And trying to cancel your Contract even if you're out of the minimum period seems to result in a host of excuses and problems- a nightmare! (as per my other posts describe)

 

Seems to stem from their basic Customer Service Dept being in India, their Accounts and Billing in another region, their Collections Dept in yet another, and their Tech Support in yet another, similar with their Cancellations Dept, with their Sales in the UK- one hand doesn't know what the other is doing.....

 

Had to take Talk-Talk to the Ombudsman some time ago for charging me for Broadband, over a 6 month period after I changed suppliers and cancelled my out of minimum period Contract in writing with them, they bombarded me with phone calls, debt collectors and even placed an adverse Credit entry on my Credit Reference file- the Ombudsman found my Complaint proven on all 6 Complaints, made several Orders against Talk-Talk which included paying me £200 Compensation and amending my Credit Reference entry with an apology.

 

I knew there would be problems when I heard that Talk-Talk had bought out Tiscali, and I was proven correct.

 

Join them, but beware.....

 

Border Collie of Scotland.

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Hi Bordercollie,

 

I assume you had to pay as you were no longer a TT customer, which would be costly.

 

Whenever I've had to call TT, I call the 0870 4441820 number which is free for all TT customers.

 

If I were no longer with them, and had to pay premium rates per minute to listen to their music, I reckon I'd bust a blood vessel or two !!

 

;)

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  • 3 weeks later...

Interesting to read that other have the same problems with TalkTalk.

Anybody considering TalkTalk beware. Take a look at my video. Its in two parts so hold tight. Its just a few minutes long, but wait and see how long I wait on their support line!!

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Hi Robsy and welcome to CAG.

 

Rather than calling their premium rate number, can't you send an email backed up by a written letter asking what they will do to:-

 

1. Rectify your appalling BB speed.

 

2. Compensate you for the poor service provided.

 

:)

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Hi.

I think this is the crazy part of the whole situation. I have written many many, very reasonable letters to TalkTalk. Eventually, they conceded to let me out of my 18 month contract but it took months of letters and phone calls with then even for that concession. So I say - any reader thinking of TalkTalk - BEWARE. TalkTalk will try to hold you to a contract even if they know their service is failing completely. They had all the evidence that the service did not work.

In addition I have now asked for a copy of all correspondence and information they hold on me and the case history with my service. (cost £10). There is a legal requirement to disclose this with 14 days. They have not done so which is quite interesting. I intend to persue a case against them for full compensation. For me however, I think that an independent authority should be looking into TalkTalk business practices. They sell something that simply does not work as described. It is not surprising perhaps that Charles Dunstone wants out of all this mess. I would too.

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If you've sent them a SAR and had no reply, see items 18,19 and 20 here - The Consumer Forums - Bank charges templates (consumer)

 

Adapt as necessary as they're written mainly with bank charges, etc in mind.

 

I'm on their normal 8Meg BB service and my speedo clocks them at 3M download which is fine for my needs. At 24Meg I'd be replying to you before you'd even posted !! ;)

 

Can you even get speeds like that on the old BT copper wired system.

 

It tickles me that our present home-based internet system works on the same end feeds that telephones used 60+ years ago.

 

:)

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