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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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rbos...ULSTER BANK


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hi,

starting the process of claiming charges back from the ulster bank.

any help or advice appreciated:)

i will update progress and advice if i find stuff that may be of use.

to date i have just recieved the six years of statements.

going to take days to sort through it all:(

ulster bank took over 40 days to send this so i have lodged a complaint with the data people.

gl all

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hi stevie

i recieved a letter from ulster bank yesterday telling me that they would not be refunding any charges applied to my account.i initially contacted them in june and they sent me out 6 years statements which when totalled up consited of 5800 pounds of charges.any advice on what way i go about taking legal proceeding against them?

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hello stevie70.

i am trawling through the old statements and have got to £1400 at about 1/4 of the way so will be in a similar position to yourself.

perhaps because the claim is larger than £5000 it make a difference.

make sure and go through all the procedures as they are laid out on this site as that also will make a difference.

ill keep you informed of what happens when i submit the letter to them

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  • 3 weeks later...

having got the back issue statements ...yes they made me trawl through them:(

i finally started a claim for £1600.

i sent the 1st letter about 2 weeks ago and today there has been £250 refunded to my account.

at least something has happened,although no reason for the credit, one of the call centre girls said it was a refund for charges .

i will decline the offer and pursue the claim in full.

anyone know what i should do about the money they deposited?

im off on holiday tomorrow , it would come in handy;)

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ill claim ignorance over it.

they need to explain to me what the refunds are for surely?

im away for 2 weeks so ill resume it all then.

im just glad they at least did something

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