Hi I'm new to this forum.

I work in the retail division of RBS (ie branches within the Royal Bank of Scotland Group)

I believe the charges that we (and other banks) charge is absolutely disgusting. Time after time I see multiple charges on accounts sometimes for just being a few pounds over the overdraft limit. I've seen anything up to £1000 a month on a normal personal account in these charges. I'm fed up with ordinary decent people being robbed of money like this and its time to use what I know help people (ala Robin Hood! )

For example if you had a direct debit due out your account for mobile phone insurance at £7.99 and only had a £5 left in your account, there is potential for over £100 in charges due to this item being unpaid:

£38 unpaid item fee - due to not enough funds to cover D/D :?

£38 unpaid item fee - company asks for the same D/D a few days later

£28 overlimit fee - overlimit because of all the charges! :twisted:

£104 total charges for just being a few pounds short.

Branch managers only have authority to refund up to £50!!!!

There is a however a department called "customer relations" and they have a lot more authority to deal with complaints and issue refund of charges. The freephone number is 0800 015 5035 (I believe the lines are open 9-5)

If you have had any charges this is a good 1st point of call.

BTW, I've just heard about the whole "bank charges are illegal" deal today and will post more when I do some digging and find out what the banks stance on it is.

I'll try within reason to answer any questions you have about how to get your charges back but I can't always use bank computers to access the internet so please be patient!

All the best,

FS

I hope lot's of people read this and realise that the bank employees at the end of the phone are human too and that they should not always be spoken to as if they are the policy makers. You are very welcome here and i look forward to hearing what to have to say.

I realise that this is RBS related, but the overview would be great in the general section - if nothing else it would explain the 'cascading and compound' effect of charges to those who are trying to get their heads around this stuff.

Additionally, you should get this stuff to Dave and BF - it's the sort of stuff they want desperately (you may need to go via PM if the stuff is confidential)

Good to see some good eggs among the bad eggs...

Any information you can give us would be incredibly helpful but youy should not risk your job over it. You should not post anything publicly that could be traced back to you and I would be extremely cautious about using a work computer to contribute to this site.

I absolutely agree with Seminole! Whilst we are very grateful for any information I don't believe any of us would want someone to risk their livelihood for the cause! - Do as Seminole says and make sure you can't be traced and as far as possible use a PC that is not linked to your work - its amazing what your IT guys can find out!

I concur most implicitly - they could get extremely nasty, especially if they could get any evidence against you (which you must absolutely assume they can)

easy...

i was only joking about using bank computers, hence the beside my comment

For example if you had a direct debit due out your account for mobile phone insurance at £7.99 and only had a £5 left in your account, there is potential for over £100 in charges due to this item being unpaid:

£38 unpaid item fee - due to not enough funds to cover D/D :?

£38 unpaid item fee - company asks for the same D/D a few days later

£28 overlimit fee - overlimit because of all the charges! :twisted:

£104 total charges for just being a few pounds short.

 

Branch managers only have authority to refund up to £50!!!!

 

Tip, for obvious reasons, please remove your initials from the end of your post! Great to have you here, I'm new myself and I was very interested in your post. For the first part, this is exactly what happened to me (just posted my particular problem in this forum), but as for the second issue - that managers are only allowed to refund up to £50 - that explains to me why a few months ago he refunded me for one failed DD charge (£38 ) but not a second one which failed on the same day.

good post, agree about initials though

I have just started looking into this ridiculous state of affairs. I have been looking into charges on my RBS account and I am trying to workout what referral charges are. Can anyone help?

I have just started looking into this ridiculous state of affairs. I have been looking into charges on my RBS account and I am trying to workout what referral charges are. Can anyone help?

Just realised what referral may be - or what it used to be: bank presents check, it bounces due to insufficient funds and is re-presented. I do believe that the two terms are synonymous, although RBS could have a different meaning...

May be wise to check referral date against other 'intervention' - if the delay is two days then this may well be your answer.

Would also check back here for a more positive response from a more informed source than I.

I have just started looking into this ridiculous state of affairs. I have been looking into charges on my RBS account and I am trying to workout what referral charges are. Can anyone help?

Yes, but you have to help yourself 1st:)

1st, can you start your own thread. At the moment, you are hijacking someone else's thread, and it gets very confusing trying to work out who said what to whom about what.

Then pls read the FAQs and forum material. You will answers to pretty much all the questions there.

Welcome.

Referral means a direct debit/cheque has come in but there insufficient funds to pay it - the bank checks your acount and decides to pay it anyway. They pay it and charge you a referral charge (which is usually less than the bounced DD charge). They say the charge is to account for the extra work in looking up your account on the system and getting a decision to pay the DD. They will charge you for going overdrawn/over your OD limit as well.

There is usually a limit for these charges - Natwest for example will only charge you 3 referral charges per month even if they pay out more than three times. Bounced DD charges have no limit - can be charged as many times as they like.

Regards

Long time bank worker

This topic was closed on 03/07/19.

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