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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Disputed Debt 'stayed' at court is then sold to DCA .. who want details of the court case from me


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Bumping thread too! I hope someone will be along who can answer your question

Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

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The first thing you may want to do is contact the court to ensure the egg case is still stayed and hasn't been struck out/discontinued.

 

It may be in your best interests to leave the egg case stayed - egg shouldn't be able to do anything as they no longer own the account, whilst CL Finance may have a hard time going to court if the egg case is still with the courts.

 

If egg won't communicate with CL Finance, then I don't think CL Finance can get the egg case dismissed as they weren't a party to the original court case, they may not be able to just change the names on the court form either as you need to receive notice of assignment prior to court proceedings (though who knows if that applies to accounts sold during court proceedings).

 

I'm also not sure but I think if the original case is struck out/discontinued they need permission from the court to restart proceedings? (if egg weren't willing to provide docs than CL Finance are not likely to be able).

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If Cohen have absolute assignment then they should have all the details and all paperwork for the account. I hope someone will back me on this but my feeling is to tell them in a polite way to sort it out themselves.

Dont let the parasite dca's prosper

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batman, you'red backed! This is not your responsibility, Worm, and you shouldn't be expected to do their dirty work for them. In any case, if they don't have all the paperwork from Egg to get the stayed court case resolved, it's unlikely you'll have anything to worry about.

 

I disagree with you on one point, though, batman - I wouldn't be so polite about it...:D

To err is human: to completely mess up is my peculiar gift.

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I agree with you avatari! LOL Worm does not need to be very polite about it!:D:D:D

Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

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Just inform them that you will cross reference any court case with the original stayed case - that should shut them up. Again that is all you need to state.

 

The onus, as always is on THEM to keep documentation, after all they are the prosecutors/persecutors not yourself and as a lay person you do not need to know how long you should keep detailed records for.

 

Really these 'solicitors for rent' need to be taken to task and shut down.

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Thank you everyone - I will phone the Court and double check that the case is still stayed - (it was last time I asked over a year ago, and I have heard nothing since).

 

I think (unless anyone here feels it is a bad idea) I will also send CL Finance a CCA request, and see what they come back with. (There was no CCA with the info Egg sent me over 2 years ago in response to my SAR, and their previous DCA (DLC) was unable to supply it in response to a CCA request, again over 2 years ago, and of course they never got back to the court with one.

 

What do you think the likelihood is of Egg either

 

- selling on the debt without a CCA

or

- belatedly having a CCA but instead of going back to court - selling it on to a DCA but omitting to mention the ongoing court case?

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I would be inclined not to write to CL why give them the heads up on why the case didnt proceed before and give them the chance to rectify it. One important thing to remember though if you do write to them DO NOT sign anything. It is not unknown for a DCA to copy and paste a signature onto an agreement to make it look genuine.

Dont let the parasite dca's prosper

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Not sure what benefit CCAing CL would bring you? Let them do all the chasing. By all means though phone the court for an update.

 

What do you think the likelihood is of Egg either

 

- selling on the debt without a CCA

or

- belatedly having a CCA but instead of going back to court - selling it on to a DCA but omitting to mention the ongoing court case?

 

- Extremely high to selling on without CCA, loads of companies do this!

- They probably don't have a CCA. But if they have miraculously found it, then the likelihood of selling depends on a) if they consider it enforceable, b) whether they have already written the debt off against tax, c) simply how organised their systems are. There are loads of variables.

 

Bottom line is, if this is still stayed, heed advice given by somoene_else/batman above and let them do their own leg work. Anything else is just helping them. I get the feeling this won't be going anywhere, it's just a fishing trip. It'll end for definite with SoL kicking in.

To err is human: to completely mess up is my peculiar gift.

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  • 5 months later...
  • 6 years later...

Well, wouldn't you just know it -

 

.. another letter just received about this from another DCA regarding Egg.

 

Let me see - it's just over 6 years since my last post.

 

"We have been notified of recent activity on your credit file, which suggests that you are now making positive steps to resolve your financial situation. Your account with us does however remain unpaid. We want to help you to get this resolved and we would like you to pay this account at an affordable amount" ..... etc

 

So what should be my best course of action?

 

Statute barred?

Ignore?

Account in Dispute?

or something else?

 

Thank you kind people of CAG.

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Careful with the statute barred comment.

 

If a case is involved in legal action the clock stops ticking as far as I am aware. I would assume the clock does not tick when it is "Stayed"

 

I would ignore the letter entirely. Its a begging letter. "We know we cannot enforce but please give us some money"

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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  • 9 months later...

FINALLY THE RESULT!! -

 

Several months after sending the statute barred letter, and with many holding replies .."please note we have not yet received a response from the original creditor.."

 

Today they write "We acknowledge your recent communication and write to inform you that the account to which you were referring is now closed on our files" Amount due £0.00. They also gave me "for future reference" their client details.

 

Their client is at the same address ;)

 

(before you ask - Robinson Way and HPH LTD)

 

Let's hope this is the final result for this thread.

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