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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Court Summons from CSA for Liability Order


FitzWilliam
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A friend of mine has recently received a court summons from the CSA. They are applying for a Liability Order against him for £360 child maintenance he owes.:(

 

He has to appear at Brighton Magistrates’ Court on 29 September, but this town is 65 miles away!

 

The letter is dated 9 September and goes:

 

‘Dear Mr [Name],

 

‘We wrote to you on 06/07/09 to advise you that we intended to apply to a Magistrates’ Court for a Liability Order against you for the child maintenance you have failed to pay for [his three sons named, born 1998 to 2003].

 

‘As you have not paid your debt in full, the Child Support Agency has applied to a Magistrates’ Court under section 33 of the Child Support Act 1991. Please find enclosed a Summons to attend a hearing on 29/09/2009 at Brighton Magistrates Court.

 

‘If you do not go to the court hearing then we will ask the Magistrates’ Court to proceed in your absence. …

 

‘The only way to stop these court proceedings starting is to call within the next seven days … and pay your debt in full – you can pay by credit and debit card over the telephone.

 

‘If you wish to discuss this matter before the date of the court hearing, please contact me … [etc].

 

‘Yours sincerely [etc]’.

 

 

* * *

 

 

The debt he owes is the knock-on effect of having his unemployment claim wrongfully sanctioned by his jobcentre last year (JSA later restored but Housing and Council Tax Benefit of about £315 still not restored). I discussed this more fully on another thread and have referred this new CSA problem from there:

 

http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/213211-victimisation-attempted-prosecution-jobcentre.html

 

Unfortunately, we only have till Wednesday 16 September to forestall these new court proceedings.

 

The best plan we can come up with is for me to pay the £360 by credit card on Monday to prevent the court action, and then to press to get the £315 HB and CTB restored so he can repay me. I’m pretty confident we can get this missing money because we have full proofs of the admission of error by the DWP in sanctioning my friend’s JSA.

 

So far as I can judge, going to court is a non-starter. He will still owe the debt and only get further problems. Also, it’s pretty stupid to go all the way to Brighton and waste money on travel.

 

I’d like to know more about these kinds of court action, and any advice on this, or any other ideas, would be welcome.

 

Unfortunately, I don’t know much about how the CSA operates. But these questions spring to mind:

 

Why are they taking court action over such a small sum as £360?

 

Why have they brought the court action in Brighton, 65 miles away, when there is a magistrates’ court in our own town?

 

Do the CSA always use these bully boy tactics?

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We got this sorted out on the phone this afternoon much better than I expected. My friend and I both spoke to a helpful lady from the CSA.

 

He had thought that his CSA payments were being automatically deducted from his JSA, but the CSA were unable to claim them that way because the jobcentre said he already has a deduction being taken (for crisis loans) and their rules say that further deductions cannot therefore be taken.

 

Because of this the £360 arrears had built up over several months. My friend negotiated repayment starting from 7 October. Each fortnight he will deposit £17 at the bank (£10 in regular payment for child allowance and £7 for arrears). The CSA lady is sending him the deposit slips.

 

He does not have to go to court although the CSA will still go themselves to get their Liability Order. The letter he received certainly made things sound worse than they really were.

 

When I spoke to the CSA lady she answered my questions as follows:

 

Now that my friend has this agreement to repay will he have to go to court? No. Will my friend have to pay any court fees? No. Will the CSA have to pay any court fees? Yes, £70 for getting the Liability Order. Will he be charged interest on the arrears? No. Can he pay extra sometimes to clear the arrears quicker? Yes. What happens if he misses payments? It is likely the CSA will send bailiffs. Why was the summons to a court in Brighton, so far away? The CSA use only a small network of magistrates' courts, but there are circumstances in which cases can be moved to local courts.

 

I think the arrangement to repay the arrears is very fair. But the jobcentre rules about a limit on deductions are unhelpful. It would be easier for him to have the fortnightly £17 deducted automatically, rather than pay manually at the bank and risk forgetting and having the bailiffs come round.

 

My impression of the CSA bureaucracy is that it is overbearing and wasteful. Spending £70 on a Liability Order for meagre arrears of £360 seems excessive by proportion (about 20%), and the unmentioned extra costs in time and paperwork will certainly add a lot to to this figure.

 

The CSA lady was intelligent, informative and helpful. I do not know whether she is typical of CSA staff but I'm glad we got put through to her.

Edited by FitzWilliam
To correct minor factual error re deductions
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