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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hardship help, numerous creditors


breakanegg
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Hi peeps,

 

I'm desperately looking for some advice to get me out of a mountain of debt. I have been taking steps to try and help myself but personal circumstances have changed and it's turned a difficult debt situation into a disastrous one.

 

I was in a great paying job and had a number of credit cards and a flexible loan. I was paying off my spending each month and had decent interest rates.

 

I was made redundant from the high paying job and was unemployed for 1/2 year then took a much lower paying job. I know it was stupid but I was using cards and loan to pay off important debts like mortage so I didn't end up on the street and using cards to pay other cards. Debt just mounted up. CC companies started to increase interest rates, drastically, I have near 40% apr on one card and am paying nearly £3K /month in interest alone.

 

I went through the process of sending out letters advising of financial situation, requesting reduction in interest rates, subject access requests and repayment of unfair charges and am in various stages of that process with some not complying with SAR, others refusing point blank to reduce interest or refund charges.

 

I was paying the minimum payments but it was KILLING me. Example; one card had minimum payment of £350, interest each month is around £330. I can't go on like this and it's making me depressed and near suicidal. I'm generally a positive person and I always try and do things to help myself but this is just too much.

 

In May I was made redundant again and have been unemployed ever since, I have NO income. I have applied for Job Seekers Allowance and am awaiting a decision but even then, it's a minimal amount and I won't get help with my mortage, so that's a priority. I just don't have a penny to pay towards these debts.

 

I would really like for them to reduce interest to a reasoanble amount and agree a sensible payment plan however have no clue how to go about this.

 

I have written to them saying I am unemployed, included my debts and for some even complained to FSA as I have reached deadlock stage.

 

I would like to write a letter but have no idea what to write. I am also thinking I should request a copy of the original true signed agreement to ensure they are indeed enforceable. Finding out they weren't might give me some breathing space.

 

I know the best advice is to keep up with minimum payments but that's not possible. I don't have nearly £3k a month because that's what minimum payments are and that isn't likely to change because that £3k, well it's nothing but interest.

 

Any advice would be much appreciated, thanks in advance.

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