FIRST DPA LETTER SENT.........NO REPLY HERE.......DID HAPPEN TO MENTION IT TO BANK MANAGER........DON'T THINK IT WENT DOWN TO WELL BUT SHE RECKONED THEY HAVE THEMSELVES COVERED.......??????

WILL REVERT WHEN I KNOW MORE...

JH

I RECEIVED A STANDARD REPLY THIS WEEK FROM BARCLAYCARD.......

' Thank you for contacting Barclaycard.

We are currently dealing with your enquiry, but i regret that we cannot give you a full reply at the moment.

Please accept my apologies for this delay which I hope will not inconvenience you. I can assure you that a member of our customer service team will write to you again as soon as we are in a position to do so

Yours sincerely,

Account Manager'

PRESUME THEY WILL GET BACK WITHIN THE 40 DAY DEADLINE.......WE'LL WAIT AND SEE.

J.

received letter requesting £10 fee....should have sent to begin with....they are using this as delaying tactic i am sure......

Of course they are, but within the law. 40 days starts from receipt of payment.

I am amazed.......have account with Barclays........have not sent dpa letter to them yet........after sending letter to Barclaycard received a late night phone call from Barclays.......presumed they were trying to sell a product......could not believe it....they wanted to know if there was anything Barclays could do for me. Was I happy with customer service, told them I was unhappy with overcharging etc......they asked what they could do and i said refund the charges......the very polite lady said she would look into it for me.......very strange..........will send the dpa letter anyway.

j.

letter before action sent today.

This topic was closed on 03/07/19.

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