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    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer of the washing machine via phone. This part then failed 13 months later, as confirmed by their own engineer, who was sent by the manufacturer (who is also the retailer for the part) FoC. The engineer actually installed a replacement part, the machine came back to life, but they then removed the part as "we would be charged for it". The retailer are refusing to replace the part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Thanks, GH
    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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What Made You Want To Swear Today?


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A thread to run alongside "What Made You Smile Today".

 

What made you angry or just annoyed today? Get it off your chest here, folks.

 

Inconsiderate builders making sooooo much noise i barely had any sleep yesterday grrrrrrrrr :mad:

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new neighbours (very nice people actually) started building work on their empty house yesterday. Builders managed to dig up mains water drain to our house...... no water now and having to live off bottles:mad: At least it meant I didn't cook supper... got takeaway instead:p

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Noisey neighbours yesterday. Teenagers had their music on blaring so much my house was vibrating with the base. I had earplugs in and could still hear it!! I was fuming!!!!! Very difficult to work when you have that going on :mad::mad::mad:

Mungy Pup

 

I want to live in a world where chickens are free to cross the road without their intentions being questioned. :razz:

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Winning over 3 hundred pounds from William Hill, only to get tipsy and give it all back to them:mad:.

 

 

When will I ever learn:confused:.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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Unfortunatley I don't have a punchline but I did get 2 free glasses of wine out of the bar manager :D

 

Did it involve showing him your thong for the free drinks BB? :D

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new phone , LG KC910 Renoir, 3 weeks old fag touched the screen and stuffed , got wife nagging now "stop bloddy smoking then

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NEVER FORGET

 

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Help Our Hero's Website

 

http://www.helpforheroes.org.uk/

 

HIGHWAY OF HEROES

 

http://www.consumeractiongroup.co.uk/forum/bear-garden/181826-last-tribute-our-lads.html

 

Like Cooking ? check the Halogen Cooker thread

http://www.consumeractiongroup.co.uk/forum/bear-garden/218990-cooking-halogen-cookers.html

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Going for an interview on Monday and finding out today that I have to wait two weeks before I hear If I have the job or not.

 

I jumped on the scales this morning only to find that in two weeks I have put on 5lbs but have not eaten any cr@p or had any alcohol. At least when I smoked I would loose weight!

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OH is working away so I went to visit him for the weekend. Hardly got any sleep due to mice deciding to nest in the attic. They were scurrying about and scratching all night. :mad:

 

Last night hubby rang to say he went outside to get some quiet away from the mice and got attacked by a load of bats:eek:

 

Made him swear but had me laughing hysterically which made him swear even more:D

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What grates my onions is that it's been seven months now since I last smoked and I've lost a decent amount of weight through cycling and general exercise. I've not been for a couple of weeks because of time constraints and the lbs come back with friends!

 

I've not eaten much in the way of cr@p, nor have i had much in the way of alcohol. This weekend I think I might dig out my drinking trousers and go nuts......

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OH is working away so I went to visit him for the weekend. Hardly got any sleep due to mice deciding to nest in the attic. They were scurrying about and scratching all night. :mad:

 

Last night hubby rang to say he went outside to get some quiet away from the mice and got attacked by a load of bats:eek:

 

Made him swear but had me laughing hysterically which made him swear even more:D

 

Oops!!! lol...

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