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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unpaid Item Fee


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I got a letter this morning from RBS, stating that I am being charged for 2 unpaid items, totalling £76 for two direct debits that couldn't be paid of £6.30. It's nearly 6 times what the direct debit is worth, and i'm not sure how to approach this.

 

I admit that it's partly my fault because I thought I had set the direct debit up with a different account, but i'm not entirely sure what they're charging me for.

 

Also, this is the first correspondence i've recieved, despite them stating the first item was on the 20th July and the other on the 6th of August. Why they hadn't told me previously I do not know, because then I would of known about the second one and could of put some money in so it wouldn't occur again, or cancelled the direct debit.

 

I rang the branch earlier and they said there was nothing they could do. I explained that they have not sent me any correspondence rgarding the first fee and that if they had done this I would of known of the problem and it would not have occured twice, but they refused to do anything, even remove just the one. I don't quite know how to approach this, and was wondering if anyone knows what I could do to not pay this fee, and also whether they're allowed to charge me such an amount just for sending me one letter telling me they're going to do just this. =/

 

Also i'm new to this forum, so any help would be brill.

 

Thanks

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Update;

 

Turns out that they "forgot" to send my statement on the 8th of August, and have therefore made an error, so have refunded me for one of the charges. I'm still unsure whether I should press on for the other charge. The woman on the phone gave me a load of rubbish about RBS not refunding anything whatsoever until the court case is done, and then went and refunded one? So she was lying in the first place.

 

Do I try and get the other one refunded, or not? And if so how would I do this?

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