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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Ernest Jones advice needed


carlajay
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My lovely fiancee proposed to me in April this year (09) and gave me a platinum diamond engagement ring costing £900 it was beautiful.

 

Before he gave me the ring it had been made one size smaller from an O to an N as it was quicker that ordering the ring in the correct size.

 

I had only been wearing the ring 6 weeks when i noticed that the band was badly mis-shapen.

 

i returned to the store in The Oracle Centre Reading and they said they had to send it off to be checked by their quality control team.

 

4 weeks later i had a phone call from Ernest Jones telling me the QC report was back and that the damage was due to customer mis-use and excessive force being placed on the band!

 

I do not have a manual job i am at home most days with my 1 year old baby and i had been so careful with the ring, taking it off to do any major housework and wearing rubber gloves to do the washing up.

 

The store told me that the only option was to have it repaired and they would do this free of charge as a good will gesture.

 

My only concern with having it repaired was that it may happen again and isn't an engagement ring meant to last a life time??

 

My fiancee was furious and wanted a refund as he felt he had been talked into buying Platinum, by the sales assistant when he had planned on buying white gold.

 

The store told me they could not give me a full refund as it was not a manufacturing issue and said i had to speak to their customer service team.

 

I phoned them a week ago Monday and spoke to a very helpful women Michelle who said she would get the info from the Reading store and would phone me before the end of the week.

 

Guess what she didn't phone, since last friday i have phoned 6 times and have been promised each time that Michelle will phone me back, as i can't talk to anyone else because she is dealing with my case!

 

I have had advice from consumer direct and have found almost 50 very similar cases on consumer forum websites but i'm now starting to loose the will to live,

 

this is my engagement ring it is so upsetting that a major retailer such as ernest jones have taken my fiancee's hard earned cash and now they just don't care.

 

Has anyone else had problems with Ernest Jones and had a successful outcome?? Any info or advice would be great thanks!

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Guest Old_andrew2018

Hi Carlajay

 

Welcome to CAG there are many threads on poor service/faulty goods from retailers, have a read around them as there is advice on how to proceed.

 

My initial advice is to contact your local trading standards, let them involved.

There is little point in visiting the shop or telephoning, all communication should be in writing just in case you need to escalate your complaint, or issue a county court claim.

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  • 1 year later...

Hi Carlajay,

 

We had very similar problems with an engagement ring and were also told after demanding 3 quality inspections that the damage was due to customer misuse.My engagement ring actually snapped within a few months of buying it.

Having got nowhere with the local store or their so called customer services dept we took the ring for an independant evaluation with another jeweller (they were happy to help for free as apparently Ernest Jones aren't very well thought of among other jewellers). Their report was damning.

 

We sent a copy of this to Ernest Jones and also lodged a claim with the Small Claims court. After 18 months of fighting with Ernest Jones, within weeks we given a full refund and compensation for messing us about. Unfortunately, it did mean giving back my engagement ring but we found a similar one at a more reputable jewellers.

 

Threaten them with legal action, otherwise you'll be fobbed off forever.

Best of luck.

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  • 3 months later...

I'm having a nightmare myself with an engagement ring from ernest jones- diamond has fallen out within 5 months! i was wondering which independent evaluator anyone has taken there rings too for a second more thorough, proffesional experienced sensible opinion? any help would be greatly appreciated, I'm in the process of writing to there customer service department but by the hundreds of bad feedback it sounds like i should just go straight to the small claims court?

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  • 8 months later...

surfing around I came across this.

 

Many moons ago my then husband to be bought me a white gold (9 ct I think) diamond and sapphire engagement ring. The ring was way too big and, instead of having it sized down I ordered a new one to be delivered in. In the meantime they let me keep the original one (had to wear it on another finger)... well I used to take the ring on and off when I washed my hands and it began to bend inwards, took it into the shop and they said it obviously wasw a faulty ring (by this time the sapphire had popped out). Come the glorious day of picking the new ring up I went in to Ernest Jones. They brought the ring out.. lovely... I tried it on.. lovely... they said, take it off and we'll give it a final polish and as I took it off it bent completely!!!. Well, was not best pleased to say the least, they called the manager over who tried to make light of it and said 'oh so you're the Uri Geller then'... big big big mistake - he got a complete (but no bad language) mouthfull - let's just say that there were 6 other people in the shop when I started and 0 when I finished.

 

Anyhoo he offered me another ring for the same price - I said no.. he offer me a £50 on top of the price my husband to be had paid - I said no.. I finished up with £100 more than the price of the original ring... in cash (went to a different jeweller altogether). I think he only offered me the money to get me out of the shop. He then had the audacity to ask if I'd be back to buy my wedding ring!!!! (Marriage has since finished - obviously an omen).

 

In short (and that was long) I would NEVER EVER EVER buy anything from Ernest Jones again - not even a cleaning cloth...

 

Good luck.

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  • 5 years later...

Do not use Ernest Jones chain of shops

 

Ernest Jones and their Premier Service Centre are not to be trusted, as they tried to trick me with a number of chicky tricks. I needed a new battery for my watch and they said it would take 6 weeks to get my watch back. They tried to sell me a full service costing £350 and when I refused they tried to sell me a watch about same price, which I also refused. After leaving my watch with them to get just the new battery fitted, they called me after one week saying that there was a problem with my watch and it needed a full service and that it would simply not work with a new battery, as they tested it and it didn't work. This was a pure lie. After waiting for 6 weeks and no further call from them, I called them back and asked for my watch back and my money back and went to another service provider, who did change the battery in one week (instead of 6) for a quarter of the price and the watch is working perfectly now with its new battery. Ernest Jones is simply not to be trusted and I am shocked to see a brand like Baume & Mercier associated with such dishonest merchants.

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threads from 2011!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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