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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HOOHIZZEL v NATWEST Hardship claim / **SUCCESS**


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Hi All

 

I've started a claim with the NatWest under hardship, i have filled out their income & expenditure forms and have received a letter asking for proof of priority debts, this is fine but i have realized i haven't included all my debts.

 

I have 2 queries, shall i send another income expenditure form, i have one i completed with cccs and all proof of debts?

 

Also i have only just read Bankfoders thread on claiming the overdraft interest and have worked out i can claim an extra £2,500 ! should i also send the renewed amount i will be claiming??

 

Even though the Natwest haven't accepted i'm in hardship yet, they have responded far better than the Lloyd's who just say no.:eek:

 

Any advice gratefully received.

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Hi All

 

I've started a claim with the NatWest under hardship, i have filled out their income & expenditure forms and have received a letter asking for proof of priority debts, this is fine but i have realized i haven't included all my debts.

 

I have 2 queries, shall i send another income expenditure form, i have one i completed with cccs and all proof of debts?

 

Also i have only just read Bankfoders thread on claiming the overdraft interest and have worked out i can claim an extra £2,500 ! should i also send the renewed amount i will be claiming??

 

Even though the Natwest haven't accepted i'm in hardship yet, they have responded far better than the Lloyd's who just say no.:eek:

 

Any advice gratefully received.

 

Do you have priority debt arrears(mortgage/rent, council tax, utilities)?

Are there any payment plans on those arrears to clear them?

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Hi Yourbank, we are now 2 months nearly 3 in arrears with the mortgage, and no to payment plans, my partner and myself have both recently been made redundant and currently on benefits, are outgoings far exceed incomings, i have been in contact with cccs and will contact all creditors.

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Hi Yourbank, we are now 2 months nearly 3 in arrears with the mortgage, and no to payment plans, my partner and myself have both recently been made redundant and currently on benefits, are outgoings far exceed incomings, i have been in contact with cccs and will contact all creditors.

Have you got your list of charges yet?

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Hi, yes basically i made a claim back in 2006 which i won in full around £2,500, i hadn't added interest to this claim. now as said we have been made redundant, charges coming in thick and fast, and have calculated around £1,300 since 06, i have just recently calculated an extra £2,600 in overdraft interest has been taken from me because of the charges but this figure goes back to 2001, i have already sent my prelim with list of charges without added overdraft interest under hardship, as said they asked for income and expenditure form to be filled out which i did but had left out a few credit card bills owing, they have sent another letter asking for proof of mortgage arrears and some credit card bills.

 

i thought i would now send them an amended income and expenditure form with proof of all arrears etc and also send list of charges i am asking for with added £2,600 in overdraft interest

do you think this is a good idea or should i start a seperate claim for the overdraft interest?

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Hi, yes basically i made a claim back in 2006 which i won in full around £2,500, i hadn't added interest to this claim. now as said we have been made redundant, charges coming in thick and fast, and have calculated around £1,300 since 06, i have just recently calculated an extra £2,600 in overdraft interest has been taken from me because of the charges but this figure goes back to 2001, i have already sent my prelim with list of charges without added overdraft interest under hardship, as said they asked for income and expenditure form to be filled out which i did but had left out a few credit card bills owing, they have sent another letter asking for proof of mortgage arrears and some credit card bills.

 

i thought i would now send them an amended income and expenditure form with proof of all arrears etc and also send list of charges i am asking for with added £2,600 in overdraft interest

do you think this is a good idea or should i start a seperate claim for the overdraft interest?

 

I think the interest part to be honest is irrelevant since it is the charges alone that the bank will look at, furthermore, I wouldn't have discounted any expenditure because it could show sufficient income rather than insufficient income for the expenditure(surely its better to look worse off than better off?).

You can include the interest but if you accepted an offer in full an final settlement up to 2006, I don't think you will get interest on a settled claim(however 2006-present I can't see there being any issue with).

  • Haha 1

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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  • 1 month later...

Hi All, Happy Today:):):):)

 

The story went--- Sent back I & E form filled out through cccs included all proof of debts and priority arrears, had a letter to say they accepted my hardship application but this didn't mean they would pay back charges, but to hand in to local branch cheque books bank cards etc, they then sent a solo card and said they wouldn't take overdraft away just nedd to make an arrangement to pay it off over time, 2 weeks later had an offer of £1,193.00.

and it has been just over 10 days for them to credit my account.:D:D:D

 

I really have to say that the NatWest have been really good through this in our circumstances, but i realise that the banks own criteria of hardship leaves allot to be desired, you really have to be in the right place at the right time, we don't want to but are on the verge of going through a debt management plan and if we had already been there then it seems the banks see this as managing your debts and so not in hardship CRAZY Hey!!!!! Also the government may help with interest on mortgage soon so there will be no mortgage arrears, it is unfair for the majority whom arein genuine finacial hardship, just all seems crazy to me, i also have to say like many of us we are not spongers, we have worked all our lives and have put on to mortgage, loans & mortgage payments when things were hard instead of claiming benefits, incurring more and more bank charges, how stupid if only we had always rented and claimed benefits we would be allot better off! pays not to work your but off!!!

 

Sorry for the rant and am really happy with the result from the NatWest, considering how LLoyds are just beepbeepbeeepppsssss!!!

 

I hope all of the rest of you get a great result soon.

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Excellent news, I have amended your title and moved you into the success forums. :D

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