I am currently engaged in a claim for bank charges refund (2100) from RBSicon under the hardship waiver. After 4 months and 10 letters from me I seem to be getting nowhere and have lodged a complaint with fosicon. I have done the income/outgoings sheet for RBS showing negative net income, given proof of council tax, mortgageicon and utilities arrears and still they won't make a hardship decision. I am being made redundant in Sept and their latest letter requests details of any redundancy payment I might get (wouldn't be due severence payment until end of Oct). This information is confidentialicon and subject to a signed non-disclosure agreement with my employer. Are RBS entitled to this information and in any case I fail to see how any future potential payment is relevant to my current circumstances?