I got this laptop in April from Comet, and from day 1 there has been sound issues. It is crackely, even start up sounds, everything crackles. If I am watching a DVD often the screen freezes and jumps.

My partner said to leave it for a while until we were internet connected (just moved house) and he could download a codec that might sort it out. It didn't work though.

I know want to return the laptop to Comet and swap it for another make, I don't mind swapping for a more expensive one, but I don't particularly want another ACER as this hasn't really given me much faith in them.

I just wondered if anyone could give me any advice on this and where we stand with this situation before I go to the shop without all the information I need?

Thanks:)

Your partner had the right idea with downloading sound codecs - presume he downloaded the right ones? Would recommend you download the K-Lite codec pack if you haven't already. If you need a link, there's one here: Codec Pack Guide: K-Lite Mega Codec Pack

In addition, ensure you have done the Vista updates so that the operating system is fully up to date. If these suggestions don't solve the problem, you may need to update the sound driver.

User reviews for this Acer laptop are really good - I've got a little Acer Aspire One netbook myself and it's brilliant

But if none of the above works, you could always take it back to Comet for repair, or ring Acer to see if it's a known issue? Hope you get it sorted!

if its the ac90 sound drivers, there are know issues with chipset drivers

download and install everest pc diagnostics

run it through

and it will give you links to click to update everything that is needed.

also makesure you pop the lappy up on windows update as there are also updates regarding this there.

esp if its xp.

if its vista

then get sp1 installed.

dx

there is now vista sp2

You can download the Audio drivers from here:

ftp://ftp.acer-euro.com/notebook/aspire_6530/vista/Drivers/

(Realtek, the top ones).

Also available are the chipset drivers/graphics drivers which you can try installing.

there is now vista sp2

yep, but just be aware of the windows update for navidia 9000 series graphic cards, that totally wipes out all video o/p.

had 4 pc's in the workshop recently, they really need to fix that one

sorry digresing!

dx