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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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jamie1990 claiming back charges


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hi i was advised to look on this forum by a friend that thought you could help just checking i had a case before i started bothering, 3 years ago i joined the army i was in for a pathetic 2 months haha but at the end of the 2 month my money had built up in the bank, but i could only access this money 1 month after i came out of the army. as i was leaving the army i was told i was paid £50 pounds to much so they put the money in my account early so i could take the £50 pounds out and give them it back i also took £100 pounds out for the journey back, unfortunatley the army took my money back out of the account without me knowing and didnt let me touch it for 1 month when they took the money out i became overdrawn by £100 pounds which then built up to £300 pounds without me knowing basically meaning i had to give the bank £300 pounds of my money i earned for them doing nothing could i claim this back?, also after this when the overdraft was paid i spent my money until £6 pound was left in again i didnt know but a service charge was added which knocked my account £4 pounds overdrawn which again built to 60 plus pounds overdrawn could i claim this back, this may sound stupid on my behalf but i find it unfair that i lost 360 plus pounds of my hard earned money for nothing because i was told in the army just to sign for the account please help.

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hi i was advised to look on this forum by a friend that thought you could help just checking i had a case before i started bothering, 3 years ago i joined the army i was in for a pathetic 2 months haha but at the end of the 2 month my money had built up in the bank, but i could only access this money 1 month after i came out of the army. as i was leaving the army i was told i was paid £50 pounds to much so they put the money in my account early so i could take the £50 pounds out and give them it back i also took £100 pounds out for the journey back, unfortunatley the army took my money back out of the account without me knowing and didnt let me touch it for 1 month when they took the money out i became overdrawn by £100 pounds which then built up to £300 pounds without me knowing basically meaning i had to give the bank £300 pounds of my money i earned for them doing nothing could i claim this back?, also after this when the overdraft was paid i spent my money until £6 pound was left in again i didnt know but a service charge was added which knocked my account £4 pounds overdrawn which again built to 60 plus pounds overdrawn could i claim this back, this may sound stupid on my behalf but i find it unfair that i lost 360 plus pounds of my hard earned money for nothing because i was told in the army just to sign for the account please help.

 

As far as I know, you can claim any charges as the principle is what is in dispute, not the account management.

 

Go for it and also add the interest for the time since it was taken.

 

Stick it into MCOL, it will get stayed, of course but the sooner you put a claim in, the more you will get at the end.

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Jamie can you let us know what bank you are wanting to claim from so your thread can be moved into the relevant forum.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi and welcome to cag :)

 

I have moved your post to a thread of its own :)

 

You can start the claim for the return of your charges have a read of this link http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html for a step by step guide I would advise against MCOL as there isnt sufficient room for the particulars of Claim but would suggest that you file the claim at your local County Court using the N1 form .

 

All the letters needed can be found here The Consumer Forums - Bank charges templates (consumer)

 

saintly

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Ah.......nice one Saintly !

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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So basically,if you have not yet done so,your first step is to send RBS a provisional letter saying that you want the charges back giving them 14 days to respond.

You should itemise the charges by date and amount.

There is a letter for this in the bank templates library which you can access from the menu or CAG front page.

The bank will likely respond with leaflets telling you about the test case bla bla bla-and saying that if you do file a claim they will ask for it to be stayed.

Once they have given you the final response,then you should file a claim in your county court.

RBS solicitors will then ask the Court to stay the claim-this is normal and you will be in the queue.

So thats the way to go.

Given that the amount is only £360 theres a small possibility that they will offer to refund you a partial amount -its your choice whether to accept it if this happens.

Can you say which years the charges relate to and what account was it ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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