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    • Paragraph 18 – you are still talking about Boston stolen items. About time this was fixed??? Paragraph 19  In any event, the claimant's PS5 gaming device was correctly declared and correctly valued. The defendant accepted it for carriage and was even prepared to earn extra money by selling sell insurance in case of its loss or damage. New paragraph 20 – this the defendant routinely sells insurance in respect of "no compensation" items (a secondary contract contrary to section 72 CRA 2015) new paragraph above paragraph 20 – the defendant purports to limit its liability in respect of lost or damaged items. This is contrary to section 57 of the consumer rights act 2015. The defendant offers to extend their liability if their customer purchases an insurance cover for an extra sum of money. This insurance is a secondary contract calculated to exclude or limit their liability for the defendants contractual breaches and is contrary to section 72 of the consumer rights act 2015. New paragraph below paragraph 42 – the defendant merely relies on "standard industry practice" You haven't pointed to the place in your bundle of the Telegraph newspaper extract. You have to jiggle the paragraphs around. Even though I have suggested new paragraph numbers, the order I have suggested is on your existing version 5. You will have to work it out for your next version. Good luck!   Let's see version 6 Separately, would you be kind enough to send me an unredacted to me at our admin email address.
    • i think theres been MORE than amble evidence of that and am astonished that criminal proceedings haven't begun.
    • Yep, those 'requirements' not met to shareholders satisfaction seem to me to be: 1. Not being allowed to increase customer bills by 40% (of which well over 50% of the new total would NOT be investment) 2. 1 plus regulators not agreeing to letting them do 'things in their own time (ie carry on regardless)
    • As already mentioned freely available "credit scores" are fairly useless. All lenders have their own "credit scoring" system, that for obvious reasons they don't divulge. And they're "scored" differently to the freely available ones. As soon as they could, we've always encouraged our two children to use credit cards responsibly... Pay off in full, etc, to generate good history. It's paid off. At quite young ages, they have both obtained loans for cars, mortgage and their credit card limits are through the roof. Personally, I have shifted debt around a lot on credit cards (even financed a house purchase once at 0% 😉) and I've only ever been refused a credit card once, sorry twice by the same company, over many years. They must have something very different in their lending criteria. You're a tight one, Mr Branson.
    • Hi DX - quick question, what is the bank likely to do when they get my letter of change of address ? also what is the worst they can do? thanks J1L
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Dean v RBS


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I was given this sites address by a friend and its the best present ever :-)

 

I cant believe these huge companys have been able to get away with this for so long, i've told as many people as i can to visit this website and i think a lot of them are in the same position

 

so hopefully we should be able to put an end to it as at least kick them in the ................... wallet !!

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

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RBS - Claim - £2391.85 + 8% + legal costs (if it gets this far)

Claim started - DPA request -01/07/06

Request for refund sent - 25/07/06

Citi Visa - DPA request sent - 30/07/06

Capitol One - DPA Request sent - 30/07/06

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

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my first response from RBS after my initial request for a refund was a letter advising me that fgor them to proceed further and investigate i would need to send 10.00 subject access fee. which i had already done. how do they think i got my statements my response is below :

 

Dear Tracey Bloomfield,

I am responding to the letter you have sent to me dated 01/08/06. Thanks for your response but as your records should show I have already paid a £10.00 subject access fee and in return for this you have already provided me with a list of my statements. From these statements I have already given you a list of the relevant charges that I am claiming unlawful and therefore it is down to you to look in to the charges if you dispute this and this would not be at my expense so your request for a £10.00 fee from me is rejected. Please be advised that in my original letter I gave you 14 days to issue a favourable response before I would take further steps, that deadline will expire on 08/08/06 when I will send you a further letter confirming my intentions of taking action against yourselves. If you wish to respond in the meantime please feel free to do so but my definition of a favourable response will be your acceptance in principal of the refund and a realistic time frame in which I can expect these monies to be paid.

 

i think this was ok

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

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Share on other sites

:p

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

Link to post
Share on other sites

:)

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

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Share on other sites

  • 3 weeks later...

i have recently moved to scotland and have therefore having trouble with the moneyclaim website as my homke address is now in scotland has anyone had this problem and can anyone tell me if i need to do anything different ?

 

thanks

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

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Share on other sites

have made claim today via the money claim website ... fingers crossed

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

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Share on other sites

I thought I'd be the first to reply to you, awww, bless!

 

That second letter you've put up sounds great! Don't give them any more money than you have to!

 

Good luck!

 

Jen x

Unfair penalty charges reclaimed from Barclays - £700; BarclayCard - £380 + £132 extra; Style (RBOS) - £245 - County Court Judgement

against RBOS awarded - Judgement transferred to Registers of Scotland - Sheriff Officer (Bailiffs) action taken.

Travel insurance claim with Alpha (URV) pursued through the Financial Ombudsman - £704

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i have registered a claim on the moneyclaim website but i now live in scotland ( as of feb) i have put my parents address in england where i used to live down as the point of contact for me with regards to letters etc

 

 

will this be ok or will this cause problems

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

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Share on other sites

im really worried now i have put the worng address in for the claim to be served to

 

can anyone confirm that this is correct or wrong ? :

 

RBS

Kay Stanbridge

RBS litigation

1 Princess St

London

EC2R 8PB

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

Link to post
Share on other sites

my first response from RBS after my initial request for a refund was a letter advising me that fgor them to proceed further and investigate i would need to send 10.00 subject access fee. which i had already done. how do they think i got my statements my response is below :

 

Dear Tracey Bloomfield,

I am responding to the letter you have sent to me dated 01/08/06. Thanks for your response but as your records should show I have already paid a £10.00 subject access fee and in return for this you have already provided me with a list of my statements. From these statements I have already given you a list of the relevant charges that I am claiming unlawful and therefore it is down to you to look in to the charges if you dispute this and this would not be at my expense so your request for a £10.00 fee from me is rejected. Please be advised that in my original letter I gave you 14 days to issue a favourable response before I would take further steps, that deadline will expire on 08/08/06 when I will send you a further letter confirming my intentions of taking action against yourselves. If you wish to respond in the meantime please feel free to do so but my definition of a favourable response will be your acceptance in principal of the refund and a realistic time frame in which I can expect these monies to be paid.

 

i think this was ok

 

DARN Cheek! They charged me £5 for the same thing. I'd query why it's £5 for one customer and £10 for you...

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RBS have acknowledged my claim on 25/08/06

 

just to double check the rules of engagement as i dont want to drop the ball this late in the game

 

is 14 days from that date they have to enter thier defence ? or 28 day from the original serve date they have ?

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

Link to post
Share on other sites

i have a question that may be those more in the know than me can answer ( hopefully) .......

 

if i am currently pursuing the bank for a refund of charges that i am claiming are unlawful and unjust can they apply further charges to my account within the period where previous ones are in dispute for there very nature not the reason for their application ?

 

 

any one ?

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

Link to post
Share on other sites

Hi guys

 

Just posting an interesting development in my quest. I received on 30th the standard letter from cobetts acknowledging the claim and adv tha the charges were legal and fair (£38.00 for not paying a bill and maybe sending a letter ...... bargain). Then i received my post yesterdqay and in it was a letter from Tommy McLean which is below :

 

Thanks you for your letter of 8th Aug. I am sorryto hear you remain disatisfied.

 

There is nothing i can add constructively to past correspondence but i would like to resolve matters with you. Against that background and as a gesture of goodwill without admission oe error or liabilty, I am offering the sum of £1,458 in full and final settlement of your complaint. However our terms and conditions will continue to apply and any charges that accrue in the fuure must stand.

 

I hope you will consider this to be a fair and reasonable settlement and on receipt of your signed acceptence, i will make immediate arrangements for payment.

 

So what do i do now? from what i have read in other posts i should accept this offer as an interim payment but under the condidtions that i will still be pursuing the remaining amount and also tat i do not agree to "our terms and charges must apply" rubbish

 

any one got any comments ideas ?

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

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Share on other sites

The reply you got from Tommy Mclean there was the exact same reply I got after sending my LBA. Have put court summons in now but not heard anything!! When I got thet reply I just did as you suggest, write accepting it as part settlement but you'll still pursue the rest in court!Never heard back and subsequently filed papers! I don't think it'll be long now before you get the full amount! Good luck!

BOS

Claim No.3 for £589.75+8%, Decree received, Sheriffs Officers instructed to serve a charge 21/4!

Claim No.4:- claiming £1507.00, Court Papers submitted 5/4 !

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Ok So I Have looked through the Forums and the FAQ's and I've Come up with this response :

 

Dear Mr McLean

 

I thank you for your letter of 25th Aug Ref: 282523

 

I was happy to receive your letter offering me a “goodwill gesture” of £1,458. I am writing to clarify my position. I am happy to accept your offer as an interim payment of the total monies owed to me but there are several terms I wish to inform you of before any payment is made.

 

The total amount I have issued a claim for is £2,811.88 this is inclusive of charges, the resultant overdraft interest, 8% interest allowed under section 69 of the county courts act 1984 and court fees incurred

 

Any monies paid to me short of this total amount will be considered an interim payment and my claim will continue until the full amount has been refunded.

 

I am happy to continue to operate my account with yourselves under your current terms and conditions however I will still seek to reclaim any further charges that are levied upon my account which are unfair and illegal penalty charges.

 

The fact that you are offering me money back does not change the fact that these charges are a penalty charge and not a fair and true reflection of your incurred costs an therefore not enforceable under consumer law. In my opinion your offer only helps to solidify my position.

 

As you are no doubt aware I have issued a claim against Royal bank Of Scotland and will be more than happy to drop this claim if you agree to settle for the full amount.

 

 

 

I have already issued a claim via the monyclaim website so i think this is the right thing to do.

Any one got any suggestions for amendments or anyone see any problems in their?

 

 

Any Mod's out their your opinions would be great

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

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Share on other sites

anyone got any comments about the above ?

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

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Share on other sites

Looks good to me but since you have started your claim which will speak louder to them than your letter I'm not sure it's absolutely necessary!

BOS

Claim No.3 for £589.75+8%, Decree received, Sheriffs Officers instructed to serve a charge 21/4!

Claim No.4:- claiming £1507.00, Court Papers submitted 5/4 !

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fair enough

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

Link to post
Share on other sites

  • 3 weeks later...

Hi guys does anyone know exactly how long i have to wait to file for judgement as i filled in the claim details on the moneyclaim website on 21 aug and this was acknowledged by RBS on 25 ........ today is 28 days from that date but it wont let me file for judgement

 

do i have to wait for midnight ?

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

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Share on other sites

yes I think so but I betcha RBS will have put their defence in this morning! Hope they haven't bu they always seem to sneak in there at the very last minute!

 

Wxx

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Can i please ask. I received letter from Barclaycard this mornig offering me 84.00 as goodwill gesture (i am claiming 213.19). Do i send a "rejection of settlement' letter or LBA back ?

:grin: WON

GOLDFISH £291.90

MARBLES £174.47

RBOS VISA £232.19

AMEX (BLUE) £148.40

BARCLAYCARD £251.31

AMEX (BA) £151.50

RBOS M/C £222.00

RBOS (MY ACC) £430.00

BARCLAYS £505.00

MBNA £250.00

RBOS (JOINT) £2975.00

:grin:

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i would send a letter of rejection and stick to the timescales you have sent out before sending the LBA

 

your other choice is to accept the money as an interim payment but you would need to make this extremely clear

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

Link to post
Share on other sites

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