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    • Should this to be take into court with him or should he send something in earlier?
    • This is the other sign  parking sign 1a.pdf
    • 4 means that they need to name and then tell the people who will be affected that there has been an application made, what the application relates to (specificially "whether it relates to the exercise of the court’s jurisdiction in relation to P’s property and affairs, or P’s personal welfare, or to both) and what this application contains (i.e what order they want made as a result of it) 5 just means that teh court think it is important that the relevant people are notified 7 means that the court need more information to make the application, hence they have then made the order of paragraph 1 which requires the applicant to do more - this means the court can't make a decision with the current information, and need more, hence paragraph one of the order is for the applicant to do more. paragraph 3 of the order gives you the ability to have it set aside, although if it was made in january you are very late. Were you notiifed of the application or not?    
    • These are the photos of the signs. At the entrance there is a 7h free sign. On some bays there is a permit sign.  Also their official website is misleading as it implies all parking is free.  I can't be certain of the exact parking bay I was in that day, and there was no PCN ticket on my car and no other evidence was provided.  parking sign 2.pdf
    • Hi, In my last post I mentioned I had received an email from SS who were asking me to hand over the keys to my mother’s flat so they could pass them to the Law firm who have been appointed court of protection to access, secure and insure my mother’s property.  Feeling this, all quickly getting out of my hands I emailed ss requesting proof of this. I HAVEN’T HEARD BACK FROM SS.  Yesterday, I received an email (with attached court of protection order) from the Law Firm confirming this was correct (please see below a copy of this).  After reading the court of protection order I do have some concerns about it:   (a)   I only found out yesterday, the Law firm had been appointed by the court back in January.  Up until now, I have not received any notification regarding this.  (b)   Section 2   - States I am estranged from my mother.  This is NOT CORRECT    The only reason I stepped back from my mother was to protect myself from the guy (groomer) who had befriended her & was very aggressive towards me & because of my mother’s dementia she had become aggressive also.  I constantly tried to warned SS about this guy's manipulative behaviour towards my mother and his increasing aggressiveness towards me (as mentioned in previous posts).  Each time I was ignored.  Instead, SS encouraged his involvement with my mother – including him in her care plans and mental health assessments.   I was literally pushed out because I feared him and my mother’s increasing aggression towards me. Up until I stepped back, I had always looked after my mother and since her admission to the care home, I visit regularly.   .(c)    Sections -  4, 5 and 7  I am struggling to understand these as I don’t have a legal background.  I was wondering if there is anyone who might be able to explain what they mean.  It’s been a horrendous situation where I had to walk away from my mother at her most vulnerable because of; ss (not helping), scammer and groomer. I have no legal background, nor experience in highly manipulative people or an understanding of how the SS system operates, finding myself isolated, scared and powerless to the point I haven’t collected my personal belongings and items for my mother’s room in the care home.  Sadly, the court has only had heard one version of this story SS’s, and based their decision on that. My mother’s situation and the experience I have gone through could happen to anyone who has a vulnerable parent.    If anyone any thoughts on this much appreciated.  Thank you. ______________________________________________________  (Below is the Court of Protection Order)  COURT OF PROTECTION                                                                                                                                                                                   No xxx  MENTAL CAPACITY ACT 2005 In the matter of Name xxx ORDER Made by  Depty District Judge At xxx Made on xxx Issued on 18 January 2024  WHEREAS  1.     xxx Solicitors, Address xxx  ("Applicant”) has applied for an order under the Mental Capacity Act 2005.  2.     The Court notes (my mother) is said to be estranged from all her three children and only one, (me) has been notified.  3.     (Me) was previously appointed as Atorney for Property and Affairs for (my mother).  The Exhibity NAJ at (date) refers to (me) and all replacement Attorneys are now officially standing down.  4.     Pursuant to Rule 9.10 of the Court of Protection Rules 2017 and Practice Direction 9B the Applicant 2must seek to identify at least three persons who are likely to have an interest in being notified that an application has been issues.”  The children of (my mother), and any other appointed attorneys are likely to have an interest in the application, because of the nature of relationship to (my mother).  5.     The Court considers that the notification requirements are an important safeguard for the person in respect of whom an order is sought.  6.     The Court notes that it is said that the local authority no longer has access to (my mother’s) Property.  7.     Further information is required for the Court to determine the application.  IT IS ORDERED THAT  Within 28 days of the issue date this order, the Applicant shall file a form COP24 witness statement confirming that the other children of (my mother) and any replacement attorneys have been notified of the application and shall confirm their name, address, and date upon which those persons were notified.  If the Applicant wishes the Court to dispense with any further notification, they should file a COP9 and COP24 explaining, what steps (if any) have been taken to attempt notification and why notification should be dispensed with.   Pending the determination of the application to appoint a deputy for (my mother), the Applicant is authorised to take such steps as are proportionate and necessary to access, secure and insure the house and property of (my mother).   This order was made without a hearing and without notice.  Any person affected by this order may apply within 21 days of the date on which the order was served to have the order set aside or varied pursuant to Rule 13.4 of the Court of Protection Rules 2017 (“the Rules”).  Such application must be made on Form COP9 and in accordance with Part 10 Rules.              
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Insurance company taking over nearly 5 months to settle a claim.


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Hi

I need abit of advice regarding the length of time taking to deal with a claim.

 

I was involved in a accident on 26th Jan 09. What happened was I turned left onto a road and a car came towards me I swereved away from the on comming car and hit a parked car. I am fully Comp with legal cover and I am doing all the running around e.g phoning them and writing to them.

 

Now a few weeks later i was told my car was a write off and a figure was agreed after I sent in docuents to prove it was well looked after with full service.

 

Then I was told the payment will be release once it's been signed by the supervisor, then a few days later i phoned again and was told the manager will sign it and then the cheque will be released.

 

Then in March I was told the investigator was going to come to interview me. He came and went now last week i phoned and was told the report was back and the assor will look at it and let me know.

 

Is this standard practace where I have to ring for an update and the only time the insurance wrote to me was to ask for all my documents for the car V5, MOT.

 

I have wrote to them telling them that they are taking too long and asked for a quick response two weeks ago and still nothing in the post.

 

What to do next, I have also mentioned the FSA and the Ombudsman.

Please help

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To go to the FOS you need to have used the insurer's complaints procedure first. Have you received and acknowledgement letter from the insurer or a final response? If not it will mean either they have not finished with the claim or, I suspect more likely, they have not set up a complaint in the first place.

 

Contact the FOS helpline and mention that you have complained. If you have expressed disatisfaction then the insurer should have registered a complaint and responded. As they have not, they have breached the FOS guidelines and you will be entitled to go to them. However, the FOS do prefer documentary evidence. In the absence of that, you will need details of phone calls - what number you called, what number you called from, dates, times, who you spoke to etc etc.

 

This wouldn't be Direct Line would it?

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Thanks

 

When I rung them on Friday last week the technical dept did say that we have recieved both letters, verbally over the phone, but nothing in the post

 

When ever I have rung them I made a note of the time and names.

 

The insurace company is Provident.

 

Thanks

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If you bought through a broker, try and get them involved.

Unfortunately, it's the same with most insurance companies. They have a massive sales team, and then perhaps only 2 people handling all claims.

Try and get your claims handler on side, get a verbal confirmation of what they are doing by when, and get their name. Then phone them personally if it doesn't happen by the date requested and so on. You will effectively be putting pressure on that 1 person, by putting the responsibility on them knowing you will call them personally. This is how we get claims moving usually.

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claims departments have a little more than 2 claims people! But it is a point of "after sales" service not quite matching what is promised.

 

The problem is poorly trained staff and disjointed departments. At Direct Line, when RBSG decided to merge functions of different insurers under the same umbrella, all hell broke loose because no-one informed staff of the changes or procedures. Even before then it was bad enough trying to get someone to take responsibility. Most staff are given the responsibility of handling a claim without the appropriate authority (not talking about CHA) or resources to do so effectively. If it's against their targets, forget it.

 

As you have wrote to them, presumably expressing disattisfaction, then they should have logged a complaint and sent an acknowledgement letter. As they have not, you are now free to go to the FOS. I would call the FOS first though and speak to someone.

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No, actually. Groupama have 2 people looking after retail claims and IGI have 1 bloke who does property owners liability.

 

Admittedly, most companies have more than 2 claims handlers for the motor dept. but it's probably not nearly as many as you think, and yes, there are several whose staffing levels for this are in single figures.

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  • 2 months later...

Ash, are you able to update us?

Insurance Guy

If I can offer any help I will....

I have experience in Fault, Non-Fault & Disputed Liability Motor Claims for vehicle damage and hire, and some experience in Personal Injury Claims

 

 

If I've helped- please click my scales :D

 

ANY ASSISTANCE IS GIVEN ENTIRELY WITHOUT PREJUDICE- YOU SHOULD SEEK INDEPENDANT LEGAL ADVICE TO CONFIRM ANY ADVICE GIVEN

FEEL FREE TO PM ME A LINK TO YOUR THREAD IF YOU WOULD LIKE ADVICE 8-)

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