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    • Paragraph 23 – "standard industry practice" – put this in bold type. They are stupid to rely on this and we might as well carry on emphasising how stupid they are. I wonder why they could even have begun to think some kind of compelling argument – "the other boys do it so I do it as well…" Same with paragraph 26   Paragraph 45 – The Defendants have so far been unable to produce any judgements at any level which disagree with the three judgements…  …court, but I would respectfully request…   Just the few amendments above – and I think it's fine. I think you should stick to the format that you are using. This has been used lots of times and has even been applauded by judges for being meticulous and clear. You aren't a professional. Nobody is expecting professional standards and although it's important that you understand exactly what you are doing – you don't really want to come over to the judge that you have done this kind of thing before. As a litigant in person you get a certain licence/leeway from judges and that is helpful to you – especially if you are facing a professional advocate. The way this is laid out is far clearer than the mess that you will get from EVRi. Quite frankly they undermine their own credibility by trying to say that they should win simply because it is "standard industry practice". It wouldn't at all surprise me if EVRi make you a last moment offer of the entire value of your claim partly to avoid judgement and also partly to avoid the embarrassment of having this kind of rubbish exposed in court. If they do happen to do that, then you should make sure that they pay everything. If they suddenly make you an out-of-court offer and this means that they are worried that they are going to lose and so you must make sure that you get every penny – interest, costs – everything you claimed. Finally, if they do make you an out-of-court offer they will try to sign you up to a confidentiality agreement. The answer and that is absolutely – No. It's not part of the claim and if they want to settle then they settle the claim and don't add anything on. If they want confidentiality then that will cost an extra £1000. If they don't like it then they can go do the other thing. Once you have made the members of suggested above – it should be the final version. court, that I would respectfully requestup but I don't think we are going to make any more changes. Your next job good to make sure that you are completely familiar with it all. That you understand the arguments. Have you made a court familiarisation visit?
    • just type no need to keep hitting quote... as has already been said, they use their own criteria. if a person is not stated as linked to you on your file then no cant hurt you. not all creditors use every CRA provider, there are only 3 main credit file providers mind, the rest are just 3rd party data sharers. if you already have revolving credit on your file there is no need to apply for anything just 'because' you need to show you can handle money. if you have bank account(s) and a mortgage which you are servicing (paying) then nothing more can improve your score, despite what these 'scam' sites claiml  its all a CON!!  
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Argos problem regarding a Laptop


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I bought a Laptop last week from Argos and over the weekend and the screen started flickering now and again it doesn't do it all the time but it's not a good sign.

 

I took the Laptop back into the store today requesting a like for like replacement and someone had a look at it for a few minutes, they said as the screen did not flicker when they were looking at it they would not give me a like for like replacement and would not do anything about it.

 

It is less than 2 weeks old so i would be entitled to a full refund but i said i would be happy with a like for like replacement but this request was refused.

 

I have sent two letters today by recorded delivery, one to the Argos store where it was purchased and a copy to head office demanding a like for like replacement.

 

I have said that if they refuse i will be contacting Trading Standards & Consumer Direct and seeking legal advice.

 

Where do i stand on this matter and what can i do to get a replacement?

 

Thank you.

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I bought a Laptop last week from Argos and over the weekend and the screen started flickering now and again it doesn't do it all the time but it's not a good sign.

 

I took the Laptop back into the store today requesting a like for like replacement and someone had a look at it for a few minutes, they said as the screen did not flicker when they were looking at it they would not give me a like for like replacement and would not do anything about it.

 

It is less than 2 weeks old so i would be entitled to a full refund but i said i would be happy with a like for like replacement but this request was refused.

 

I have sent two letters today by recorded delivery, one to the Argos store where it was purchased and a copy to head office demanding a like for like replacement.

 

I have said that if they refuse i will be contacting Trading Standards & Consumer Direct and seeking legal advice.

 

Where do i stand on this matter and what can i do to get a replacement?

 

Thank you.

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Your on the right track by sending a letter to the store and to head office. The manager on duty should have some common sense in knowing you are asking for a replacement but as it is a temperamental fault its going to be difficult for them to accept that it is faulty.

 

Which laptop is it? Your doing everything you need to at the moment with there refusal. I see little point in picking up the phone or going in store until you receive a reply from Argos.

 

Post it up if it is unsuccessful and can take it from there

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Your on the right track by sending a letter to the store and to head office. The manager on duty should have some common sense in knowing you are asking for a replacement but as it is a temperamental fault its going to be difficult for them to accept that it is faulty.

 

Which laptop is it? Your doing everything you need to at the moment with there refusal. I see little point in picking up the phone or going in store until you receive a reply from Argos.

 

Post it up if it is unsuccessful and can take it from there

 

Thank you for your reply blitz, it is very much appreciated.

 

I'm glad i have done the right thing, I contacted Consumer Direct yesterday and received an email from them earlier today saying to send Argos letters via recorded delivery which i have already done.

 

Today i have sent two more letters via recorded delivery, one to Argos's managing director and one to customer services.

 

When i took the laptop back in to store yesterday when i mentioned the Sales Of Goods Act 1979 the person who was dealing with it fobbed it off and more or less laughed it off.

 

I feel that a laptop which is only a few days old should be replaced without quibble, what loss is it to Argos to exchange the item? If i was asking for a refund then i would expect them to be more pushy as they would be losing money.

 

The laptop is a Toshiba L350-203 and i paid £399.99 for it and i don't expect to have an item that is not fit for purpose after only a few days.

 

I know the laptop is exempt from the 30 day money back guarantee if you change your mind however, as it says on their website:-

If there's a fault with the product...

 

We've made it easier!

 

  • If you bring it back to us within 30 days with your proof of purchase*, we'll give you a
    replacement or a refund.
  • If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.

 

Hopefully Argos will see sense and just swap it over rather than risk it going to court.

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-------------------UPDATE------------------------

 

I emailed the managing director of Argos earlier today and i received a reply from their PA within an hour of sending the message.

 

It says:-

 

I am very sorry you have had to resort to writing to the managing director, and I would like to apologise for the problem with your faulty laptop and the difficulty you are experiencing in returning it for a replacement.

The managing director is in a meeting at the moment, but to ensure this receives prompt attention I will pass it onto a colleague in her executive resolutions team who I am confident will be in touch with you shortly to find an appropriate course of action.

Many apologies for the inconvenience this fault has caused. I can assure you that we will work hard to find a solution for you quickly. Thank you for bringing it to our attention.

 

Does this sound like they might get this situation sorted quickly and offer me a replacement?

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oh yes, I would say that you are going to get a message to take it back to Argos for a replacement or refund, I am surprised because Argos are usually very good.

Lula

 

Lula v Abbey - Settled

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Lula v Abbey (3) - Stayed

 

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--------------------------UPDATE---------------------------------

 

I got an email from someone at head office today they said that they had arranged with the store for me to take the laptop back and exchange it which i did do this afternoon.

 

Also i will be receiving a personal apology and some vouchers :)

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For a replacement, it's down to the store to prove that the item conforms to the contract. If they have looked at the screen and not seen the flicker, then I would reluctantly say they have fulfilled their obligation.

 

What I would do is to record the screen when it flickers (video on mobile phone?) as proof. It is even possible with such evidence that you could reject the goods if desired for a refund. But if the product is OK otherwise, I would go for the replacement.

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  • 3 weeks later...

Sounds like a fault with either the power supply. Mine flickers very slightly when the battery is getting a bit low.

 

Other things that can be faulty is the Cold Cathode Flourecent Light CCFL. It's a 1mm thick striplight that sits at the bottom of the screen. Either the tube or the inverter for it is faulty.

 

Sometimes if you blind them with technical info they give in and replace the item. I've had no problems getting things replaced in Argos anyway. ;)

These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

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