Marc Gander - The Consumer Survival Handbook

A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.


Patricia Pearl - Small Claims Procedure - A Practical Guide

An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1

    Default New user, I think i need help.

    Hi All,
    I think i may have made a couple of mistakes in my claim.
    I have been complaining to my bank for years about these charges and on one or 2 occasions they have made what they term as good will charges refunds to my account.

    I sifted went through 5.5 years of statements and found a total of 1726.00 had been taken in charges, i then used the interest calculator and added a further 254.30 in interest giving a total of 1980.30, i then sent the first letter (without deducting the good will payments i had received) and i now looks as like i added the interest details to early in the process
    I received a lettericon from the bank stating that they were looking into it an they would be back to me within 3 weeks, i then sent the second letter with the original figures, i have today received a phone callicon from the bank saying that they calculated i was entitled to 300.00 back but they have already given me that back by way of the good will payments so i get nowt HELP PLEASE.

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  2. #2

    Default Re: New user, I think i need help.

    There are 2 instances of interest you can claim:

    1.When you go overdrawn the bank will charge you interest, perfectly lawfully.

    However, if part of your overdraft is made up of penalty fees, they are also charging you interest on these too and it is this interest which you are entitled to claim back, but it's tricky to separate out from the total interest figure.

    Vampiress has a spreadsheet, (the 2nd one), in the bank templates libraryicon, which attempts to calculate this

    It's quite complex and unless your claim is large often doesn't amount to that much, so for simplicity's sake, some people don't bother

    This is the interest referred to in the preliminary and lbaicon letters.

    2. 8% interest on your claim, but only when you submit a claim at court. Don't add this interest before.moneyclaim

    Is the 254 interest, instance 1, or instance 2?

    If 2, you should only claim this when you file at court.

    If the 1726 is made up of over the limit cahrges , DDicon and SO referrals etc, then they're telling you porkies.

    Make sure you're not claiming for the 2 refunds, otherwise carry on with the lbaicon

  3. #3

    Default Re: New user, I think i need help.

    they will say that they only owe you a paltry amount anyway, then they will insult you by offering another paltry amount as goodwill/Full and finalicon settlement, but we know that you are entitled to the whole lot back!!
    I would go back through your statements very carefully and highlight all instances where you have been unlawfully charged and all instances where they have made a "goodwill" payment. Then start a new spreadsheet up and include the goodwill payments as follows: Refund of Charges -120.00 27Jan 05 etc, this will then calculate the correct amount, as no doubt there was a delay between you being charged and them refunding you. Then send the letter before actionicon with the correct figures and enclose a copy of the 'Schedule of Charges' but without the interest calculation column (they can work that out themselves). Don't forget to include the interest amount in the letter though! This will ensure that from this point onwards you and the Bank will have a baseline of charges and refunds to work against. Give them 14 days as per the lbaicon and get ready to file your Claim....

    Bon Chance!

    Big Col
    RBS LBA 20/06/06. WON - 21/10/06
    MBNA(1)-Start-20/06/06, Claim-250, 15/8 - Winner!!
    MBNA Virgin(2)-Start-20/06/06, Claim 100, 15/8 - Winner!!
    BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06
    Green On!
    If the post/advice helps, pse click on the scales!!

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