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    • Yeah, sorry, that's what I meant .... I said DCBL because I was reading a few threads about them discontinuing claims and getting spanked in court! Meant  YOU  Highview !!!  🖕
    • Though it would be Highview you would  pursue. DCBL are nonentities-on their best day,
    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other! One other point to note, the more I read, the more I study, the more proficient I feel I am becoming in this area. Make no mistake DBCL if you are reading this, when I win in court, if I have the grounds to make any claims against you, such as breach of GDPR, I shall be doing so.
    • Six months of conflict have also taken a heavy economic toll.View the full article
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Anyone Else Been Told This Drivel?


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Went £8.99 overdrawn inadvertently, genuine error, totally unaware of it. Just found out they have charged me a total of £73 for it.

 

The reason I was unaware of it is because they didn't send me bank statements for Jan/Feb, and then I couldn't get into my internet banking for ages despite two complaints. They sent me no letters, nothing. Of course I went mad at them and fired off a letter to Customer Relations. This after the cheeky little girl at my local branch told me "these are penalty charges"!

 

Response arrives today and of course they are 100% in the right every time.

 

But, and I have argued the toss just for something to do on the phone with them today, they tell me that they are no longer required to write and tell us when these things happen, it is perfectly acceptable for us to find out.

 

This was a situation where I made a card payment, which wasn't presented to my bank for two days apparently. In those two days I made a cash withdrawal and had a dd due out. I did a pen and paper exercise as no access to internet, no statement and miscalculated by £8.99. They paid the DD, and then the card payment was presented, went overdrawn so they charged me for paying the DD and for using "an instrument to guarantee a payment". I only have a debit card - basic one. I hope to goodness they still write to people who have DD's returned, or where would we all be?

 

Anyway, have a few days off so just going down the MCOL route - got the time. Like I told them, I don't care how long it takes I'll show them bloody unfair!

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Why don't you record your calls.

These kinds of statements made by staff on the phone are very useful.

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  • 2 weeks later...

Quote

"But, and I have argued the toss just for something to do on the phone with them today, they tell me that they are no longer required to write and tell us when these things happen, it is perfectly acceptable for us to find out".

 

I am of the understanding that one of the reasons they give for charging these sums is that it is also to cover the cost of writing a letter which I believe is in the region of £15 or so they say...so if they have not informed you without writing and telling you how are you to know??

 

sparkie

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For the OP, your case will be stayed automatically as it falls under the current OFT test case litigation. I might have argued the toss over the issue of the address. If it was the first time in the last 12 months that you had been charged, they would have written to you. I suspect the issue is with regards to the address and internet issues. Pity you couldn't have argued both issues at the same time. The cashier doesn't know what they are talking about ;)

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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I am of the understanding that one of the reasons they give for charging these sums is that it is also to cover the cost of writing a letter which I believe is in the region of £15 or so they say...so if they have not informed you without writing and telling you how are you to know??

 

 

This is what they would have us believe.

However, these letters are produced automatically, by computer. They also, I believe, get special postage rates because of the volume of post that they send.

The TRUE cost of sending you a letter is only coppers!

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